Days Hotel Flagstaff

Regarding their documented claim; immediate walk through was done and that we admitted to leaving the Sliding Glass Door open all night, are both False/Lies In fact the front desk Female Clerk never left her desk nor did she give it a second thought There was NO WALK THROUGH We DID NOT TOUCH or LEAVE the Sliding Glass Door Open all night

I called the hotel several times - they never once called me I originally cancelled via phone and NEVER received an email with the cancellation number I didn't write down the verbal one as I was driving I even spoke via phone to the parent company Wyndham and got nowhere I have always been reachable by phone at ***, yet the hotel has never called me or returned a call

Dear Arizona Revdex.com,My name is [redacted] and I'm the general manager of the Days Hotel Flagstaff. Wendy Turner made reservation through DaysInn.com and claims she cancelled reservation before the 24 hour cancelation period. We have requested information from guest several...

times but will not assist in providing requested information. Guest's reservation has email address so she would have received cancelation email if she actually cancelled reservations. Here are all the transcripts between our hotel and the guest:Wendy: I cancelled my room around 1pm central time, but you still charged me. [redacted]Frontdesk: Good Morning, I apologize that there was an issue with your reservation. Do you happen to remember who you spoke with you cancel your reservation?Wendy: No but I need the charge reversed ASAP or I will tell my bank to do so Wendy: Did you return my money?Frontdesk: Good Morning, Before we can go any further in assisting with your reservation we need to confirm the correct one. Were you originally arriving 9/16/15 and departing 9/17/15? Do you have a confirmation number for your reservation? We want to help you in any way we can. Please let us know about the information above so that we may assist further. Thank you for your patience. Wendy: This is my original confirmation number as was in my original email to you. 56441294. You have until end of business today to return my money otherwise I will contact my bank and let them know you accessed my account without my permission! I called and cancelled and did what I was supposed to do an hour after I made the reservation as we changed our mind. Prompt attention required!Frontdesk: Good afternoon, I do apologize for the inconvenience and thank you for the confirmation number. A manager will follow-up with you. What is a good phone number to reach you by? Thank you.Wendy: For what? Just credit back the money you stole. It's that simple! If not, I'll call my bank about the unauthorized transaction!Wendy: Your lack of response and the return of my money is very disturbing. I will be contacting my bank this morning and reporting this fraudulent transaction since you refuse to return the money you took without permission! Shame on you!!Frontdesk: Good Afternoon, Again, we apologize for the inconvenience. A manager will follow up with you as soon as possible. We just need more information and will be happy to try and work with you. Thank youWendy: After not hearing from you, I contacted them.When trying to follow up with guest she would not accept our calls and kept emailing back that they will be doing a chargeback on this charge. We received chargeback from bank and won the chargeback. Bank agrees with our charges.  Guest contacted corporate office and they agree with hotel.[redacted]General ManagerDays Hotel Flagst[redacted]
928-779-6944

Dear Revdex.com, My name is [redacted] and i'm the general manager of the Days Hotel Flagstaff. Mrs. [redacted] was a guest at our hotel on 9/6/17. On the morning on 9/7/17 guest came down to frontdesk and said they had bedbugs in their room. Like in any situation like this a manager and maintenance...

will first to a walk through of room to see if they see anything right off the bat as they are trained to inspect rooms. They did not see any bedbugs in rooms but did note the sliding glass door was open and after speaking to guest they said they left it open all night. As a precaution we called our pest control company, Three Bee's Pest Control and they did their formal inspection but didn't find anything either. There is a chance she might have gotten bit by something but it wasn't bedbugs, guest left door open all evening.  That same room has been rented several times since the guests claim and nothing has happened. Sincerely, [redacted]General ManagerDays Hotel Flagstaff

Regarding their documented claim; immediate walk through was done and that we admitted to leaving the Sliding Glass Door open all night, are both False/Lies.  In fact the front desk Female Clerk never left her desk nor did she give it a second thought.   1.  There was NO WALK THROUGH. 2.  We DID NOT TOUCH or LEAVE the Sliding Glass Door Open all night.

Hi [redacted], Thank you for reaching out to us. We stand by our claim. Since Mrs. [redacted] stay the room has been rented to numerous guest with no incidents. The room was inspected by a manager and pest control. Both found nothing. Sincerely, Kunal P[redacted]

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Dear Arizona Revdex.com,
My name is [redacted] and I'm the general manager of the Days Hotel Flagstaff. Wendy Turner made reservation through DaysInn.com and claims she cancelled reservation before the 24 hour cancelation period. We have requested information from guest several times but will not assist in providing requested information. Guest's reservation has email address so she would have received cancelation email if she actually cancelled reservations. Here are all the transcripts between our hotel and the guest:
Wendy: I cancelled my room around 1pm central time, but you still charged me. [redacted]
Frontdesk: Good Morning, I apologize that there was an issue with your reservation. Do you happen to remember who you spoke with you cancel your reservation?
Wendy: No but I need the charge reversed ASAP or I will tell my bank to do so Wendy: Did you return my money?
Frontdesk: Good Morning, Before we can go any further in assisting with your reservation we need to confirm the correct one. Were you originally arriving 9/16/15 and departing 9/17/15? Do you have a confirmation number for your reservation? We want to help you in any way we can. Please let us know about the information above so that we may assist further. Thank you for your patience. Wendy: This is my original confirmation number as was in my original email to you. 56441294. You have until end of business today to return my money otherwise I will contact my bank and let them know you accessed my account without my permission! I called and cancelled and did what I was supposed to do an hour after I made the reservation as we changed our mind. Prompt attention required!
Frontdesk: Good afternoon, I do apologize for the inconvenience and thank you for the confirmation number. A manager will follow-up with you. What is a good phone number to reach you by? Thank you.
Wendy: For what? Just credit back the money you stole. It's that simple! If not, I'll call my bank about the unauthorized transaction!
Wendy: Your lack of response and the return of my money is very disturbing. I will be contacting my bank this morning and reporting this fraudulent transaction since you refuse to return the money you took without permission! Shame on you!!
Frontdesk: Good Afternoon, Again, we apologize for the inconvenience. A manager will follow up with you as soon as possible. We just need more information and will be happy to try and work with you. Thank you
Wendy: After not hearing from you, I contacted them.
When trying to follow up with guest she would not accept our calls and kept emailing back that they will be doing a chargeback on this charge. We received chargeback from bank and won the chargeback. Bank agrees with our charges.  Guest contacted corporate office and they agree with hotel.
[redacted]
General Manager
Days Hotel Flagst[redacted]
928-779-6944

I called the hotel several times - they never once called me.  I originally cancelled via phone and NEVER received an email with the cancellation number.  I didn't write down the verbal one as I was driving.  I even spoke via phone to the parent company Wyndham and got nowhere.  I have always been reachable by phone at [redacted], yet the hotel has never called me or returned a call.

border-left-color: rgb(204, 204, 204);">
Dear Arizona Revdex.com,
My name is [redacted] and I'm the general manager of the Days Hotel Flagstaff. Wendy Turner made reservation through DaysInn.com and claims she cancelled reservation before the 24 hour cancelation period. We have requested information from guest several times but will not assist in providing requested information. Guest's reservation has email address so she would have received cancelation email if she actually cancelled reservations. Here are all the transcripts between our hotel and the guest:
Wendy: I cancelled my room around 1pm central time, but you still charged me. [redacted]
Frontdesk: Good Morning, I apologize that there was an issue with your reservation. Do you happen to remember who you spoke with you cancel your reservation?
Wendy: No but I need the charge reversed ASAP or I will tell my bank to do so Wendy: Did you return my money?
Frontdesk: Good Morning, Before we can go any further in assisting with your reservation we need to confirm the correct one. Were you originally arriving 9/16/15 and departing 9/17/15? Do you have a confirmation number for your reservation? We want to help you in any way we can. Please let us know about the information above so that we may assist further. Thank you for your patience. Wendy: This is my original confirmation number as was in my original email to you. 56441294. You have until end of business today to return my money otherwise I will contact my bank and let them know you accessed my account without my permission! I called and cancelled and did what I was supposed to do an hour after I made the reservation as we changed our mind. Prompt attention required!
Frontdesk: Good afternoon, I do apologize for the inconvenience and thank you for the confirmation number. A manager will follow-up with you. What is a good phone number to reach you by? Thank you.
Wendy: For what? Just credit back the money you stole. It's that simple! If not, I'll call my bank about the unauthorized transaction!
Wendy: Your lack of response and the return of my money is very disturbing. I will be contacting my bank this morning and reporting this fraudulent transaction since you refuse to return the money you took without permission! Shame on you!!
Frontdesk: Good Afternoon, Again, we apologize for the inconvenience. A manager will follow up with you as soon as possible. We just need more information and will be happy to try and work with you. Thank you
Wendy: After not hearing from you, I contacted them.
When trying to follow up with guest she would not accept our calls and kept emailing back that they will be doing a chargeback on this charge. We received chargeback from bank and won the chargeback. Bank agrees with our charges.  Guest contacted corporate office and they agree with hotel.

General Manager
Days Hotel Flagst[redacted]
928-779-6944