Days Inn Alsip

Initial Business Response / [redacted] (1000, 7, 2014/03/21) */ Contact Name and Title: [redacted] Assit Mgr Contact Phone: [redacted] Contact Email: [redacted] Mr[redacted] thinks he can stay at our Days Inn in Alsip just to get a refund each time? He stayed at our property in May of and complainedOur supervisor, there at the time, apologized and tried to correct the situationMr[redacted] only wanted his money back and we refunded him 100%So, this time, he is back again and we tried to correct the situation and are NOT refunding him any money! Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/03/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The first visit they reference was not a complete refund for a terrible stay - it was only a partial refund for a terrible stayThis most recent stay was to give them a second chance, and they failedMiserablyI had already informed them that I would not be returning to their hotel ever again Final Consumer Response / [redacted] (3000, 14, 2014/04/29) */ The consumer indicated he/she DID NOT accept the response from the business.) The first visit they reference was not a complete refund for a terrible stay - it was only a partial refund for a terrible stayThis most recent stay was to give them a second chance, and they failedMiserablyI had already informed them that I would not be returning to their hotel ever again

Initial Business Response /* (1000, 7, 2014/03/21) */
Contact Name and Title: [redacted] Assit Mgr
Contact Phone: [redacted]
Contact Email: [redacted]
Mr.[redacted] thinks he can stay at our Days Inn in Alsip just to get a refund each time? He stayed at our...

property in May of 2013 and complained. Our supervisor, there at the time, apologized and tried to correct the situation. Mr.[redacted] only wanted his money back and we refunded him 100%. So, this time, he is back again and we tried to correct the situation and are NOT refunding him any money!
Initial Consumer Rebuttal /* (3000, 9, 2014/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The first visit they reference was not a complete refund for a terrible stay - it was only a partial refund for a terrible stay. This most recent stay was to give them a second chance, and they failed. Miserably. I had already informed them that I would not be returning to their hotel ever again.
Final Consumer Response /* (3000, 14, 2014/04/29) */
The consumer indicated he/she DID NOT accept the response from the business.)
The first visit they reference was not a complete refund for a terrible stay - it was only a partial refund for a terrible stay. This most recent stay was to give them a second chance, and they failed. Miserably. I had already informed them that I would not be returning to their hotel ever again.