Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:10/**/2016
Thank you for the information. I did review the response from the company and they state as a "professional courtesy" they will credit my account in the amount of $179.24, which I accept in order to resolve this matter. However, I received another bill from them today and they added a "finance charge" of $2.69 and state that I now owe them $181.93. Would you kindly advise me on what the next step would be.
This is in response to the compliant as written. We had received a phone call by [redacted] for a water leak coming through her ceiling at the above address. [redacted] does not have service contract and understood that a charge for services would occur. The attached ticket number 67744 shows...
that the pvc drain had to be repaired and all she was charged for was the labor to do such. The repair at that time appeared to the mechanic to be working. The client signed the service ticket and we billed her account. The area that she signed the ticket clearly states that she authorized the repair and understood that this may be chargeable if no service contract was in force. We had received a call the next day at which [redacted] had called very confrontational about the fact that the water was still dripping and demanded that a different mechanic come to her home to repair this immediately at which point I instructed her that all mechanics were assigned calls and are in area routes that I could send a different mechanic later that week. This was unacceptable to her and after I assured her that the mechanic that was infact in her home was 32 years old and had over 10 years experience in the HVAC industry along with that I could get him there right away she was agreeable. After I hung up with [redacted] I had spoken with Rob , the mechanic that was on site the day prior, he said he had a conversation with [redacted] that the glue joints that were on her existing unit and drain pain had failed and the repair he did was a temporary as he recommended upgrading the drains as to further prevent additional leaks and issues. When Rob arrived he found that infact the water dripping was condensation due to the air handler condensation into the secondary pan that was old and leaking. He spent 2.25 hours doing what he could to salvage some drainage to make sure she had air-conditioning. And again had instructed she needed to upgrade and replace the drainage system. I will as a professional courtesy credit her account in the amount of the $ 179.24. Danisi did respond and did its best effort as well as warranty the work we did prior day.Thank You ,Chris G[redacted] VPCertified NYS Energy Star HVAC Designer/ InstallerDanisi Energy Co Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:10/**/2016
Thank you for the information. I did review the response from the company and they state as a "professional courtesy" they will credit my account in the amount of $179.24, which I accept in order to resolve this matter. However, I received another bill from them today and they added a "finance charge" of $2.69 and state that I now owe them $181.93. Would you kindly advise me on what the next step would be.
Sincerely,
[redacted]
This is in response to the compliant as written. We had received a phone call by [redacted] for a water leak coming through her ceiling at the above address. [redacted] does not have service contract and understood that a charge for services would occur. The attached ticket number 67744 shows...
that the pvc drain had to be repaired and all she was charged for was the labor to do such. The repair at that time appeared to the mechanic to be working. The client signed the service ticket and we billed her account. The area that she signed the ticket clearly states that she authorized the repair and understood that this may be chargeable if no service contract was in force. We had received a call the next day at which [redacted] had called very confrontational about the fact that the water was still dripping and demanded that a different mechanic come to her home to repair this immediately at which point I instructed her that all mechanics were assigned calls and are in area routes that I could send a different mechanic later that week. This was unacceptable to her and after I assured her that the mechanic that was infact in her home was 32 years old and had over 10 years experience in the HVAC industry along with that I could get him there right away she was agreeable. After I hung up with [redacted] I had spoken with Rob , the mechanic that was on site the day prior, he said he had a conversation with [redacted] that the glue joints that were on her existing unit and drain pain had failed and the repair he did was a temporary as he recommended upgrading the drains as to further prevent additional leaks and issues. When Rob arrived he found that infact the water dripping was condensation due to the air handler condensation into the secondary pan that was old and leaking. He spent 2.25 hours doing what he could to salvage some drainage to make sure she had air-conditioning. And again had instructed she needed to upgrade and replace the drainage system. I will as a professional courtesy credit her account in the amount of the $ 179.24. Danisi did respond and did its best effort as well as warranty the work we did prior day.Thank You ,Chris G[redacted] VPCertified NYS Energy Star HVAC Designer/ InstallerDanisi Energy Co Inc