Days Inn and Suites

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Dear Contact: Thank you for notifying our office of the concern filed by [redacted] ***, at the Days InnWe are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experienceYou can count on our team to help resolve your concerns Days Inn is committed to assuring that all of its properties provide good service and quality accommodationsWe would be happy to assist Ms [redacted] on resolving her concernPlease provide the following information to help us expedite the process: Name and address of the propertyAs soon as we receive this information, Days Inn Customer Care will look into this further and respond back If your office requires any further information regarding this, please contact me at (XXX) XXX-XXXX Sincerely, [redacted] Customer Care Representative

Customer care has issued a full refund and will be sending a check to the guestWe apologize for the inconveniences! Thank you GM, ***

Initial Business Response /* (1000, 10, 2015/07/29) */
Dear *** ***,
Thank you for contacting Days Inn Customer CareWe sincerely apologize that your expectations of Days Inn were not met
While Days Inn is solely the franchisor of the Days Inn trademarks and service marks to
independently owned and operated Days Inn guest lodging facilities and does not control the day-to-day operations or management of this facility, we are committed to ensuring that good service and quality accommodations are provided by our franchisees
You have made us aware of an instance where one of our franchisees did not satisfy a valued customer and we take these matters seriouslyWe have notified the owner/operator of this facility and conveyed our expectation that he/she take steps to address the situation adequately, and asked that they contact you directly to discuss the situationAs the franchisee is in the best position to respond , please direct any further communications to:
*** ***
(XXX)XXX-XXXX
*** XXXXX
Again, we apologize for any inconvenience and thank you for bringing your concerns to our attention
*** ***
Customer Care Representative

Initial Business Response /* (1000, 5, 2015/09/08) */
Dear Contact:
Thank you for notifying our office of the concern filed by [redacted], at the Days Inn property located in Hayward, CA. We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experience....

You can count on our team to help resolve Mr. [redacted]'s concerns.
We apologize that the property did not meet Mr. [redacted]'s expectations of Days Inn high standard of guest service. Customer Care has resolved the situation with Mr. [redacted] via a check in the amount of $80.
If you need any more information on this matter, please contact me directly at [redacted]@wyn.com.
Count on me,
[redacted]
Customer Care Representative
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not ask for a refund or a free night or anything like that. I requested that they STOP their false advertising and as of today 9/18 their website indicates that they still offer smoking rooms when this is NOT TRUE!

Customer care has issued a full refund and will be sending a check to the guest. We apologize for the inconveniences! 
Thank you GM, [redacted]

Revdex.com:
10pt; font-family: Verdana; line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
 
[redacted]

Initial Business Response /* (1000, 5, 2015/10/02) */
Dear Contact:
Thank you for notifying our office of the concern filed by [redacted], at the Days Inn. We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experience. You can count on our team to help...

resolve your concerns.
Days Inn is committed to assuring that all of its properties provide good service and quality accommodations. We would be happy to assist Ms. [redacted] on resolving her concern. Please provide the following information to help us expedite the process: Name and address of the property. As soon as we receive this information, Days Inn Customer Care will look into this further and respond back.
If your office requires any further information regarding this, please contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Customer Care Representative