Days Inn Atlantic City Boardwalk

Dear Contact, Thank you for contacting Days Inn Customer Care regarding [redacted] concernI apologize, [redacted] will need to continue to work with the property directlyWe have forwarded the information to the property again todayThank you, [redacted] Customer Care Sent on: 11/7/2:31:PM

Dear Contact: Thank you for notifying our office of the concern filed by [redacted] ***, at the Days Inn property located in [redacted] ***, NJThe Days Inn chain is committed to assuring that all of its properties provide good service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectationsWe regret that the guest had to contact you and our office regarding his concerns with the propertyEach Days Inn hotel is independently owned and operated under a Days Inn franchiseThis means that the property’s management is responsible for meeting Days Inn standards and for day-to-day operationsAfter thorough review, we feel the best resolution would be achieved by direct communication between the property management and Ms***Once again, we certainly do apologize for any inconvenience this may have causedIf your office requires any further information regarding this resolution, please contact me at ###-###-####Count on me, [redacted] Customer Care Representative Sent on: 10/22/11:51:AM

Complaint: ***
I am rejecting this response because:I spoke with the hotel 3-times and they were nasty and accused me of all types of things including perhaps we were smoking weed, which he then said he didn't sayHe told me he does didn't care if I filed a complaintI already tried to resolve it directlyWe were either blamed for previous damage, if there actually was any or to make up a difference in the price of giving us a balcony room that we didn't book and we were not asked to pay anything additional for the room or it is a scam.
Regards,
*** ***

Dear Contact, Thank you for contacting Days Inn Customer Care regarding [redacted] concern. I apologize, [redacted] will need to continue to work with the property directly. We have forwarded the information to the property again today. Thank you, [redacted] Customer Care
Sent on: 11/7/2014 2:31:28 PM

Dear Contact: Thank you for notifying our office of the concern filed by [redacted], at the Days Inn property located in [redacted], NJ. The Days Inn chain is committed to assuring that all of its properties provide good service and quality accommodations. This guest’s comments have...

made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding his concerns with the property. Each Days Inn hotel is independently owned and operated under a Days Inn franchise. This means that the property’s management is responsible for meeting Days Inn standards and for day-to-day operations. After thorough review, we feel the best resolution would be achieved by direct communication between the property management and Ms. [redacted]. Once again, we certainly do apologize for any inconvenience this may have caused. If your office requires any further information regarding this resolution, please contact me at ###-###-####. Count on me, [redacted] Customer Care Representative
Sent on: 10/22/2014 11:51:08 AM

Dear Contact, Than you for contacting Days Inn Customer Care regarding [redacted] concerns. The property has advised they have sent Ms. [redacted] a letter on 3/16. Thank you, [redacted] Customer Care

Review: I stayed at this hotel from 10/11-10/12 with 2 relatives. I used my card to reserve the room but we paid individually the next day at check out. My card was to be credited back for their amounts and I would only be charged my part of 127 and some change. My card was charged an additional $180.00 based on false claims that a comforter and mattress were burned and the mattress was flipped. We were in a non-smoking room that was not the room we booked but was changed and given to us upon check in, the clerk stating they changed us to a balcony room. We never smoked or had any electric items with us. The clerk accused me over the phone of perhaps someone was smoking, had a curling iron or was smoking weed, which he later denied saying. I feel this is a scam, we never saw any issues with the bed and if there was that much so-called damage the fire alarm and sprinklers would have gone off in the room. Also I would think a comforter and mattress would cost more than the additional charges to my card. The clerk claimed the maid found this when she stripped the bed, we passed her on the way out of the room. I want to recover the additional charges on the account and I spoke with a consumer protection lawyer who advised me to pursue the matter ad this is probably a common practice with this hotel. We never caused damage and the room was fine when we checked out. I think we were given that room as a set up or they have charged other customers additional charges with made up property loss claims or their maids should be checked. That type of burning as claimed would not have gone unnoticed and there would have been smoke.Desired Settlement: For the additional charges to be refunded. And threw other avenues I will have them investigated.

Business

Response:

Dear Contact: Thank you for notifying our office of the concern filed by [redacted], at the Days Inn property located in [redacted], NJ. The Days Inn chain is committed to assuring that all of its properties provide good service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding his concerns with the property. Each Days Inn hotel is independently owned and operated under a Days Inn franchise. This means that the property’s management is responsible for meeting Days Inn standards and for day-to-day operations. After thorough review, we feel the best resolution would be achieved by direct communication between the property management and Ms. [redacted]. Once again, we certainly do apologize for any inconvenience this may have caused. If your office requires any further information regarding this resolution, please contact me at ###-###-####. Count on me, [redacted] Customer Care Representative

Sent on: 10/22/2014 11:51:08 AM

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I spoke with the hotel 3-4 times and they were nasty and accused me of all types of things including perhaps we were smoking weed, which he then said he didn't say. He told me he does didn't care if I filed a complaint. I already tried to resolve it directly. We were either blamed for previous damage, if there actually was any or to make up a difference in the price of giving us a balcony room that we didn't book and we were not asked to pay anything additional for the room or it is a scam.

Regards,

Business

Response:

Dear Contact, Thank you for contacting Days Inn Customer Care regarding [redacted] concern. I apologize, [redacted] will need to continue to work with the property directly. We have forwarded the information to the property again today. Thank you, [redacted] Customer Care

Sent on: 11/7/2014 2:31:28 PM

Review: We checked into hotel room and conditions were disgusting. There was mold all over the floor and vents. Molded and stained chairs and the room and hallway smelled of marjuana when advertised was an non smoking hotel.Desired Settlement: Immediately contacted [redacted] at front desk to notify him of situation and request another room and he suggested to put a towel under the door and that he could come bring up air freshener. This was unacceptable. Requested refund and he declined and stated we had to talk to manager in the morning. We had to book another hotel out of Atlantic city. We returned in the morning to request to talk to manager and a man identifying himself as the manager [redacted]. He said there was nothing he could do. I called the [redacted] number and filed complaint especially because it was false advertising of him identifying himself as manager when the day inn stated the manager listed is [redacted]. The conditions of hotel were un liveable.

Business

Response:

Dear Contact, Than you for contacting Days Inn Customer Care regarding [redacted] concerns. The property has advised they have sent Ms. [redacted] a letter on 3/16. Thank you, [redacted] Customer Care

Review: We checked into the hotel Tuesday July 21 2015 and were due to check out Sunday the 26. On Thursday 23 I called to complain that room service was not provided. Chips were on the floor from the people before is still, management told us that when we leave hotel the following day to let front desk know this way maids can go clean. Called about 10 pm that same night due to finding a cockroach crawling on my bed. Called front desk told me a manager wasn't in, told them I need to speak to someone he said that he will call someone. No one came, went down there and management was on the phone " all you do is complain, the cockroach is just as much our fault as yours,

You brought food up there and drinks and beer. If you want to check out tomorrow fine!" Asked if there was another room guy at

Front desk said yes, 8 but management said you cannot get a new room and we cannot refund money until tomorrow.Desired Settlement: I want a full refund of my time stayed there. Horrible customer service, no maid service, was told I was the problem for a cockroach problem, refused to give me a new room, refused a refund. Had to go to a different hotel room and pay for another room to sleep in when I already paid for one.

Business

Response:

Dear Contact: Thank you for notifying our office of the concern filed by [redacted], at the Days Inn property located in Atlantic City, NJ. We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experience. You can count on our team to help resolve your concerns. To assist [redacted] in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact [redacted] by 8/18. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason [redacted] concern is not resolved, please contact me directly at [redacted] and I will personally help address her needs. Count on me, Sincerely, [redacted] Customer Care Representative