Sorry about the delay but I did talk to the guest regarding this matter Since the guest could not enter the room they were given an other room which was fine with them The next morning when they came for breakfast no one mentioned about the refund I did finally speak to the guest and offered percent off for the first night and they have agreed to it I am waiting for them to give me their credit card number to process the refundThank you for giving us a chance to resolve this matter in an amicable mannerRegards***
Sorry about the delay but I did talk to the guest regarding this matter. Since the guest could not enter the room they were given an other room which was fine with them. The next morning when they came for breakfast no one mentioned about the refund. I did finally speak to the...
guest and offered 50 percent off for the first night and they have agreed to it. I am waiting for them to give me their credit card number to process the refund. Thank you for giving us a chance to resolve this matter in an amicable manner. Regards[redacted]
Sorry about the delay but I did talk to the guest regarding this matter Since the guest could not enter the room they were given an other room which was fine with them The next morning when they came for breakfast no one mentioned about the refund I did finally speak to the guest and offered percent off for the first night and they have agreed to it I am waiting for them to give me their credit card number to process the refundThank you for giving us a chance to resolve this matter in an amicable mannerRegards***
Sorry about the delay but I did talk to the guest regarding this matter. Since the guest could not enter the room they were given an other room which was fine with them. The next morning when they came for breakfast no one mentioned about the refund. I did finally speak to the...
guest and offered 50 percent off for the first night and they have agreed to it. I am waiting for them to give me their credit card number to process the refund. Thank you for giving us a chance to resolve this matter in an amicable manner. Regards[redacted]