Days Inn Berlin Meriden

Complaint: I am rejecting this response because: I want my money backThe [redacted] rewards do nothing for U.a Sincerely, [redacted]

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the [redacted] property in [redacted] ** We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service Customer Care would like to offer 6, [redacted] rewards points as a goodwill gestureThat is highly discounted stays up to 40% off depending on the hotel you stay atPlease advise if this is an acceptable resolution If you need any more information on this matter, please contact me directly at [redacted] Thank you!

Complaint: [redacted] I am rejecting this response because: although I WILL take the 15,free points, I DO have the [redacted] account already and [redacted] Hotel refused to add my points the night of my stay in CtI still want my money backWe arrived late and barely was there and the experience was awfulI never slepted because the sheets were not changed for our stay and I had to clean the room plus use our OWN towels Sincerely, [redacted]

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] ? Dear Contact: ? Thank you for notifying our office of the concern filed by [redacted] at the [redacted] property in [redacted] **.? ? ? We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service.? Customer Care would like to offer 6, [redacted] rewards points as a goodwill gestureThat is highly discounted stays up to 40% off depending on the hotel you stay atPlease advise if this is an acceptable resolution ? If you need any more information on this matter, please contact me directly at [redacted] ? ? Thank you!

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #*** Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the *** *** property in *** ** To assist in reaching a resolution, I’ve informed the property’s
general manager of the situationThe general manager will contact the guest on or before . As a company, we’re committed to delivering a great experience with every stay with us If for some reason this concern is not resolved, please contact me directly at *** and I will personally help address the guest's needs Thank You!

Thank you for notifying our office of the concern filed by *** *** at the *** *** property in *** ** We are sorry to hear we did not provide her with an excellent *** *** experience I sincerely hope she will give us an opportunity in the future to extend our usual hospitalityAs a gesture of goodwill, I would like to encourage her to visit our website -- *** -- and enroll in our free loyalty programPlease have her contact me back after she has enrolled, and I would then like to add 15,points -- enough for one free night at any participating *** Rewards hotel worldwide -- to her new *** Rewards account Please know that we truly appreciate ***'s feedback and the opportunity to respond to her concerns. Best Regards, Mary B. Liaison, Customer Care *** Hotel Group Phone: Fax:

Complaint: ***
I am rejecting this response because: although I WILL take the 15,free points, I DO have the *** account already and *** *** Hotel refused to add my points the night of my stay in CtI still want my money backWe arrived late and barely was there and the experience was awfulI never slepted because the sheets were not changed for our stay and I had to clean the room plus use our OWN towels.
Sincerely,
*** ***

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** ? Dear Contact: ? Thank you for notifying our office of the concern filed by *** *** at the *** *** property in *** **.? ? ? We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service.? Customer Care would like to offer 6,*** rewards points as a goodwill gestureThat is highly discounted stays up to 40% off depending on the hotel you stay atPlease advise if this is an acceptable resolution ? If you need any more information on this matter, please contact me directly at *** ? ? Thank you!

Complaint:
I am rejecting this response because: I want my money backThe *** rewards do nothing for U.a
Sincerely,
*** ***

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the [redacted] property in [redacted].     We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service.  Customer Care would like to offer 6,000 [redacted] rewards points as a goodwill gesture. That is 2 highly discounted stays up to 40% off depending on the hotel you stay at. Please advise if this is an acceptable resolution.   If you need any more information on this matter, please contact me directly at [redacted].    Thank you!

Complaint: [redacted]
I am rejecting this response because: although I WILL take the 15,000 free points, I DO have the [redacted] account already and [redacted] Hotel refused to add my points the night of my stay in Ct. I still want my money back. We arrived late and barely was there and the experience was awful. I never slepted because the sheets were not changed for our stay and I had to  clean the room plus use our OWN towels. 
Sincerely,
[redacted]

Complaint: 12179684
I am rejecting this response because: I want my money back. The [redacted] rewards do nothing for U.a
Sincerely,
[redacted]

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #[redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the [redacted] property in [redacted].   To assist in reaching a resolution, I’ve informed the property’s...

general manager of the situation. The general manager will contact the guest on or before <RESOLUTIONDATE>.  As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason this concern is not resolved, please contact me directly at [redacted] and I will personally help address the guest's needs.    Thank You!

Thank you for notifying our office of the concern filed by [redacted] at the [redacted] property in [redacted].  We are sorry to hear we did not provide her with an excellent [redacted] experience.   I sincerely hope she will give us an opportunity in the future to extend our usual hospitality. As a gesture of goodwill, I would like to encourage her to visit our website -- [redacted] -- and enroll in our free loyalty program. Please have her contact me back after she has enrolled, and I would then like to add 15,000 points -- enough for one free night at any participating [redacted] Rewards hotel worldwide -- to her new [redacted] Rewards account.   Please know that we truly appreciate [redacted]'s feedback and the opportunity to respond to her concerns.    Best Regards,   Mary B.  Liaison, Customer Care [redacted] Hotel Group Phone: 888.675.3379 Fax: 888.565.7707