Days Inn by Wyndham East Stroudsburg Reviews (%countItem)
Days Inn by Wyndham East Stroudsburg Rating
Address: 838 Seven Bridge Rd, E Stroudsburg, Pennsylvania, United States, 18301-7942
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I booked a week of a hotel vacation for myself and my son . The minute I opened the door it smelled so bad. There were stained sheets and no circulating air from a vent that was never clean since God knows when. My son has many allergies. We both couldn't breathe. I went back to lobby, I have a 24 hour cancellation and asked for a full refund and she told me she would approve a full refund back to my card #*** once they called her back to get permission for the full refund on e I call this number below and then proceeded to give me a number that I have to call which is , *** reservation. I've called the many times to get my full refund before the 24 hours is up. I checked in @ 5:30pm and every 10 minutes, the hold time gets more longer than the original announcement. I wasn't here not even there 10 minutes.
Confirmation#: *** ACCT #: ***
CANCELLATION#: ***
I have paperwork for proof.
Revdex.com Case #: ***Hotel Site #: ***Customer Care Case #: ***Dear ***:Thank you for notifying our office of the concern filed by *** at the Days Inn by Wyndham property in East Stroudsburg, PA. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before June 26, 2020. As a company, we’re committed to delivering a great experience with every stay with us.Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.PattiLiaison, Customer CareWyndham Hotels & Resorts, Inc.Office:
Good afternoon,
This is in response to your mail dated 08/19/2020 and we thank you for the same.
The guest was briefed in details that it was a 3rd party reservation made by the guest online and we have nothing to do with payment or refund.
We briefed the guest that the payment was made to ***.com , they have to call them and demand a refund.
We also briefed that the refund from our side submitted to ***.com and if ***.com contact, we will confirm the same
Since guest did not pay us, we can not make any refund
Therefore, it is a case between ***.com and the guest, you are kindly requested to inform the complaint same & withdraw complaint against our property
Please feel free to contact us, if you need any further information on this matter
Stay blessed and be healthy.
Respectfully,
Mgmt
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
My wife and I arrived with our children for a one-night stay at Days Inn East *** on 2/16/2020. We had reserved two non-smoking rooms. It was a very long trip for us to arrive, especially with small children. We arrived, grabbed all of our luggage and went to the lobby to check in. It was approximately 9:30pm at night. When we arrive to the first room, it was extremely smoky. Not just a musty or generally smoky stench, it was like hard to breathe smoky. I opened the second room right next door, and it was even worse. We dropped all of our stuff into the room and waited outside while I contacted the front desk about the smoke situation. They sent someone up, who agreed it was very smoky, but claimed it was a non-smoking room and there was nothing they could do besides spray some air freshener, which they did but did not help. By this time it was after 10pm, maybe 10:30pm. I called the front desk and told them that we had requested non-smoking rooms and that we had small children. They said if we don't like it then just leave. Since it was 10:30pm, we had small children, and all of our luggage was already up in the room we didn't have any choice except stay. The night was a disaster, barely any sleep. We left the hotel at 4:15am, and cancelled our activities for the day and drove 3 hours back home so the kids could sleep. This is not fair from the hotel to put us in a super smoky room and then just say "tough". I called the hotel and spoke to a Ms. Patel who said it was a non-smoking room and so it's not their fault. But I urged them to have a policy of checking the rooms before renting them out, especially to small children. She didn't want to hear about any of it.
Dear Contact.:Thank you for notifying our office of the concern filed by ***. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.- Confirmation number- Exact address/name of the hotel:- Under what name was the reservation booked:- Date of arrival (exact date of stay):- Room number: If for some reason this concern is not resolved, please contact me directly at *** and I will personally help address the guest's needs.BrendaLiaison, Customer CareWyndham Hotels & Resorts, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
There has been no offer to accept or reject. The business is just asking for information. Here is the information:
-The reservation was for *** and ***
-Days Inn East ***
-Date of check-in 2/16/2020
-Two rooms
-I believe it was 354 and 356 (if not then it was most likely 356 and 358) I'm going from memory here.
Regards
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
I will be pasting this note into the Revdex.com complaint as well but am also responding here in CAPS. thank you. ***Good afternoon, We are apologies for your inconvenient and experience in our property. THANK YOUAs we have explained you on the phone yesterday that due to our property have sold out the day you check in we were not able to change your room and we have inform you same if you check out same time we could help you in refund you but you have stayed
full night. IT WAS ALREADY VERY LATE AT NIGHT WITH SMALL CHILDREN SO THIS WAS NOT POSSIBLE. WE DID NOT STAY THE FULL NIGHT. WE TRIED TO STAY BUT IT TURNED INTO A TERRIBLE NIGHT OF NOT SLEEPING AND WE LEFT YOUR PROPERTY AT 4:15AM. Also two hours before you enter in the room HK has cleaned the room and they have not felt that strong smoking smell. Maybe you have smell due to our smoking rooms were behind your room. THIS IS JUST NOT THE CASE. IN FACT YOU SENT AN EMPLOYEE TO THE ROOM. A MALE PERSON WHO ALSO HAD JUST CLOSED THE POOL. HE ALSO SAID YES IT WAS VERY SMOKY AND OFFERED TO SPRAY IT WITH AIR FRESHENER WHICH HE DID BUT DID NOT HAVE ANY EFFECT. SO THE CONCEPT
THAT MAYBE WE WERE IMAGINING THIS IS JUST FULLY INCORRECT AND WE HAVE CHILDREN AND MY WIFE AND I WHO EXPERIENCED THIS PERSONALLY. We have still gave you $15 discount for your extra rolling bed. Sorry to say but more than that we cannot do anything else. THIS IS NOT ACCEPTABLE.Once again sorry for your experience.
Dear Contact:Thank you for notifying our office of the concern filed by *** at the Days Inn by Wyndham property in ***. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations.We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.Once again, we apologize for any inconvenience this may have caused.Please note our email adress has changed. If your offices require more information on this matter, please contact me directly at ***CherylLiaison, Customer CareWyndham Hotels & Resorts, Inc.
My family and I stayed in the Days Inn on 7/21/18. We stayed in room *** and asked to be switched because there was a big red stain on the mattress that looked like blood. They moved us to room ***. The room smelled bad. the tub was black with dirt. The sink and wall had dirt stains. The carpet was covered in dust-dirt and stains. We wore shoes the whole time we were in the room. The ac vent was covered in black dirt and mold. We had to turn off the ac unit. Also the electrical outlets got very hot when I plugged my phone in. They didn't have enough outlets so they use power extension cords throughout the room. The room was in very poor condition. Dust debris in every corner of the room. Its a shame this hotel is in business. Im sure any inspector would agree that it violated more than a few health codes and fire safety codes. We called other hotels but everything was booked so we had to stay due to the fact that my son was in a baseball tournament and it was already too late for us to drive home. We reported this to the front desk and they told me to email the owner. Which I did but did not receive a response back. Owners name is ***. Also after switching rooms. minutes after we left we watched another couple check into the room we left that had what appeared to be blood stains on the mattress. I would appreciate it someone could look into this further. Thank you for your time.
Thank you for bringing this matter to our attention, and l would like to apologize for the slightdelay in response. l was out of the country the past week.l have double checked with my front desk staff and housekeepers about this matter. When theguest reported to the front desk, they were immediately offered a new room to stay in andthey said they were okay with it. We appreciate all the comments provided by the guest aboutthe ‘room that they left, and our housekeepers and maintenance staff have all been remindedof these. Rest assured, we all are giving our best effort to give our guests a comfortable stay.Please kindly note as well that there is a yearly evaluation done by the ***which we maintain to be a part of. Moreover, plans to update our property are also underway.Should you have further information or inquiries, you may call our property at *** orsend an email at ***.RegardS,RASHAHOwner/General ManagerDays Inn East Stroudsburg