Days Inn Harrisburg North

This reservation was booked through a third party website, and I'm unable to refund That is why we sent a free night!

January 28, 2016Dear [redacted] : Thank you for notifying our office of the concern filed by [redacted] , at the Days Inn property located in Harrisburg, PAWe are sincerely sorry to hear we did not provide the guest, with an excellent Days inn experience, You can count on our team to help resolve your concerns, To assist [redacted] in reaching a resolution, I've informed the Days inn's general manager of the situationThe general manager will contact [redacted] within daysAs a company, we're Committed to delivering a great experience with every stay with usIf for some reason ***'s concern is not resolved, please contact me directly at [redacted] [redacted] and will personally help address his needsCount on me, Sincerely, Mary B

January 28, 2016Dear ***:Thank you for notifying our office of the concern filed by *** ***, at the Days Inn property located in Harrisburg, PAWe are sincerely sorry to hear we did not provide the guest, with an excellent Days inn experience, You can count on our team to help resolve your concerns,To assist *** *** in reaching a resolution, I've informed the Days inn's general manager of the situationThe general manager will contact *** within daysAs a company, we're Committed to delivering a great experience with every stay with us.If for some reason ***'s concern is not resolved, please contact me directly at *** *** ***.*** and will personally help address his needs.Count on me,Sincerely, Mary B

I’m writing this email in response to complaint from *** *** filed on 10/24/Our weekend night auditor is fairly new at front desk positionShe was advised by our previous assistant manager that after she closes the hotels end of day report she cannot check anyone inI was
not aware of this until we had the issues past weekendA room was actually already assigned to *** *** but she was misinformed about the check in procedureWe are not here to turn away people and loss businessThe whole purpose of our business is to accommodate people who wants to spend nights at our hotelUnfortunately our weekend night auditor was misinformed regarding the check in proceduresShe has been properly trained so this does not happen again in the future. I have emailed *** *** an apology and offered him a free night stay with us for future stay

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I DO NOT WANT TO STAY THERE ANY MORE. I WAS SENT A COUPON FOR A FREE ONE NIGHT STAYI WANT MY CHARGE CARD CREDIT FOR ONE NIGHT
Regards,
*** ***

September 9, 2016Dear Sir or Madam,I am writing to you in regards to the claim ID ***This guest has clearly demonstrated that he experienced a few issues during his stay, which our staff did work diligently to rectifyWhile we understand that the guest would have appreciated a quicker
response, our staff is often busy with other guests and does work to handle guest service issues as quickly and diligently as possible.As you can clearly see in the complaint, our Guest Service Agent did attempt to find someone from maintenance to resolve the issue for the guest; however, when he/she was unable to get our maintenance technician to resolve the issue, he/she took the initiative to resolve the issue independently and clearly went over and above his/her job description to satisfy the guestAs indicated by the guest, the toilet issue did resolve itself and would have indicated to the Guest Service Agent that whatever he/she did had indeed rectified the issue and it was not until a later point in time which the guest had the issue reoccur with the toiletThere is no indication that the guest contacted the Front Desk to alert them that the issue reoccurred and needed further attention.While it is not at all what we expect of the guest experience, it does appear this guest indicates that he went to shower and there was no bar of soapThere again is no indication that the guest allowed our staff the opportunity to rectify the problemA simple phone call to the front desk would have allowed our staff to send someone to the room with bars of soap should he have needed; he truly did not need to go to another room to shower and would not have needed to had he notified the front desk of the problem.I appreciate that the guest would have preferred to switch to another room; however at times when we us an opportunity to rectify the issues and regardless of his discomfort, chose to continue to occupy the room, we cannot authorize a refund.Sincerely,Joseph F,Front Office Manager

1/21/16Please submit the following response;After speaking with the third party booking agent, all funds have been refunded to them, They should be crediting your account, please let us know if you haven't received the refund and we will contact them on your behalfWe apologize for
this confusion, and welcome you to reserve directly through us for future travel needs! Thank you, Katie A***, GM Days Inn Harrisburg North

1/21/16Please submit the following response;After speaking with the third party booking agent, all funds have been refunded to them, They should be crediting your account, please let us know if you haven't received the refund and we will contact them on your behalf. We apologize for this confusion,...

and welcome you to reserve directly through us for future travel needs! Thank you, Katie A[redacted], GM Days Inn Harrisburg North

This reservation was booked through a third party website, and I'm unable to refund.  That is why we sent a free night!

January 28, 2016Dear [redacted]:
Thank you for notifying our office of the concern filed by [redacted], at the Days Inn property located in Harrisburg, PA. We are sincerely sorry to hear we did not provide the guest, with an excellent Days inn experience, You can count on our team to help resolve your concerns,
To assist [redacted] in reaching a resolution, I've informed the Days inn's general manager of the situation. The general manager will contact [redacted] within 6 days. As a company, we're Committed to delivering a great experience with every stay with us.
If for some reason [redacted]'s concern is not resolved, please contact me directly at [redacted].[redacted] and will personally help address his needs.
Count on me,
Sincerely,
Mary B

---------- Forwarded message ----------From: [redacted]@[redacted].net <[redacted]@[redacted].net>Date: Wed, Jan 27, 2016 at 3:00 PMSubject: Re: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Afternoon of 1/27, 2016 --- The reimbursement Just showed up in my account.   Thank you so much for your help in this matter. It is really appreciated.[redacted]