Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This complaint has not been adequately addressThere has been no response from either BB except to tell me there was no response AND no response from the business to whom these complaints have been addressed Regards, [redacted] ***- [redacted]
The response notes we arrived at 9:a.mwhile breakfast was set up for the guestsWe actually arrived between 2:- 3:p.mWe left [redacted] at 10: a.mso there is no possible way we could have arrived at the hotel at 9: When we arrived between 2:00-3:00, there was no breakfast stuff set up for the guestsIn fact, THERE WERE NO GUESTS! The parking lot was emptyMy husband even mentioned that to the clerk who said that check out time was 11:a.m., so all their guests had already checked outWell how can that be if we arrived at 9:a.m.! We did not decide after going into the disgusting bathroom that we did not want to stay thereWe decided after being checked in and going into the room that had a terrible stench! The room was nasty and old and the door to the porch wouldn't even open so we could air it out! If we had decided not to stay after using the bathroom, then why would we have even checked in? The clerk never showed us to the room, nor did he say anything about having to wait until 3:to check inAfter going into the bathroom, he checked us in, gave us cards to the room, told us where the room was and that was itWe went to the room and decided then that the hotel was too unclean and unhealthy for us to stay inThat is when we went to the front desk, told the clerk our concerns and requested a refundHe simply laughed and smirked at us, shaking his head no, and saying "no refund"My husband was not rude, but very frustrated with this clerk's antagonizing and disrespectful attitudeIt was almost like he knew he was going to pocket another $from another unhappy customer due to his "non-refundable" catchall phrase! I get the impression he's done this many times and gotten away with itIn fact, after this incident, I have been reading reviews on this hotel and it seems that numerous customers have made the exact same complaints! No wonder this hotel is staying in business! They are relying on customers booking a room on the internet where their website shows rooms and areas of the hotel that do not even look like that in person, and then keeping the customers money when they actually check in and see what a dump it is because they claim it's "non-refundable" Oh, and when we tried to get a picture of the disgusting bathroom, the clerk locked us out! Should the hotel continue to deny us a refund, we are gathering up (a) credit card and toll booth receipts from our travel to Maine that day which will show that we were not in Maine at 9:a.m.; and (b) social media posts that are also date and time stamped that show we were not checking into the hotel at 9:a.m The individual responding to our complaint is not only lying but he's lying in an attempt to cheat us out of our hard earned money! This cannot continue to happen to hard working customers who want to visit your State of Maine, but who continually seem to get ripped off because nobody is bucking the system!!!I will also continue pursuing this matter with the health department in Maine This hotel needs to be shut down for many reasons!! Regards, [redacted]
Thank you for notifying our office of the concern filed by [redacted] ***- [redacted] at the Days Inn property in Kittery, ME Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations We regret that the guest had to contact you and our office regarding her concerns with the property Each property is independently owned and operated under a franchise This means that the property’s management is responsible for meeting brand standards and for day-to-day operations As the reservation was not made through our website, 1-reservation center or directly with the hotel, Mr [redacted] was correct in directing the guest to contact the Website or Travel Agency with whom her reservation was originally booked After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest Once again, we apologize for any inconvenience this may have caused If your offices require more information on this matter, please contact me directly at [email protected] Best Regards, [redacted] Liaison, Customer Care Phone: [redacted] Fax: [redacted] [email protected]
Revdex.com Case #: ***
Hotel Site #: ***
Customer Care Case #: ***
Dear Contact:
Thank you for notifying our office of the concern filed by *** *** at
the Days Inn property in Kittery, MD
To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before December 30th. As a company, we’re committed to delivering a great experience with every stay with us
If for some reason this concern is not resolved, please contact me directly at *** and I will personally help address the guest's needs
I am responding to a complaint filed against my businessThe complaint was filed by *** *** Let me first say, that *** and her husband came to the hotel well in advance of chetime for the hotelThey arrived about 9:am, while breakfast was set up for our guestsThey had asked
to use the restroom, which we don’t have a public restroom in our lobby, but if the guest is desperate, we do make an exception and allow them to use the private bath that our employees use So that is the bathroom she is complaining about, it is not for guests to use, and that it why it is not kept up I believe it was at that time, they decided they didn’t want to stayI showed them to the room, but explained it was before check in time, so not fully ready for them, that they’d have to wait till 3pm for the check in timeThe husband was very rude and demanded a refund They had reserved the room through the Days Inn main websiteThey purchased an Advance buy, Non Refundable reservation, they received a 15% discount by doing it through the main website for Days Inn It states very clearly also on her receipt that she sent to Revdex.com that the reservation is Non RefundableI am sorry they were unhappy, but I will not be issuing a refund
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This complaint has not been adequately address. There has been no response from either BB except to tell me there was no response AND no response from the business to whom these complaints have been addressed.
Regards,
[redacted]
The response notes we arrived at 9:30 a.m. while breakfast was set up for the
guests. We actually arrived between 2:00 - 3:00 p.m. We left [redacted] at 10:00
a.m. so there is no possible way we could have arrived at the hotel at 9:30.
When we arrived between 2:00-3:00, there was no breakfast stuff set up for the
guests. In fact, THERE WERE NO GUESTS! The parking lot was empty. My
husband even mentioned that to the clerk who said that check out time was 11:00 a.m.,
so all their guests had already checked out. Well how can that be if we arrived at 9:30 a.m.!
We did not decide after going into the disgusting bathroom that we did not want
to stay there. We decided after being checked in and going into the room that
had a terrible stench! The room was nasty and old and the door to the porch
wouldn't even open so we could air it out! If we had decided not to stay after
using the bathroom, then why would we have even checked
in?
The clerk never showed us to the room, nor did he say anything about having to
wait until 3:00 to check in. After going into the bathroom, he checked us in,
gave us cards to the room, told us where the room was and that was it. We went
to the room and decided then that the hotel was too unclean and unhealthy for
us to stay in. That is when we went to the front desk, told the clerk our
concerns and requested a refund. He simply laughed and smirked at us, shaking
his head no, and saying "no refund". My husband was not rude, but
very frustrated with this clerk's antagonizing and disrespectful attitude. It
was almost like he knew he was going to pocket another $236 from another
unhappy customer due to his "non-refundable" catchall phrase! I get
the impression he's done this many times and gotten away with it. In fact, after
this incident, I have been reading reviews on this hotel and it seems that
numerous customers have made the exact same complaints! No wonder this hotel is
staying in business! They are relying on customers booking a room on the
internet where their website shows rooms and areas of the hotel that do not
even look like that in person, and then keeping the customers money when they
actually check in and see what a dump it is because they claim it's
"non-refundable". Oh, and when we tried to get a picture of the disgusting bathroom, the clerk locked us out!
Should the hotel continue to deny us a refund, we are gathering up (a) credit card and toll booth receipts from our travel to Maine that day which will show that we were not in Maine at 9:30 a.m.; and (b) social media posts that are also date and time stamped that show we were not checking into the hotel at 9:30 a.m. The individual responding to our complaint is not only lying but he's lying in an attempt to cheat us out of our hard earned money! This cannot continue to happen to hard working customers who want to visit your State of Maine, but who continually seem to get ripped off because nobody is bucking the system!!!I will also continue pursuing this matter with the health department in Maine. This hotel needs to be shut down for many reasons!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I would like you to reopen my case #[redacted] as nothing has been resolved.Days Inn Kittery, name of business and Mr. [redacted] the manager, have not replied to you or to me. I have heard nothing from anyone after filing the case. Nutshell: I stayed 1 night and they have charge me for 3 nights I did not stay.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This is NOT a the quite a satisfactory response. Your reply is unclear but I think you're final call is that I should "take this back to property management (by which I presume you mean Mr [redacted] at t,he Days Inn in kIttery. I had already taken this up with Mr [redacted] manager of the Days Inn in Kittery, and he so far has refused to return my call. That's why I filed my claim through you in the first place. I really thought this was what you did at Revdex.com, speak up on behalf of the customer to management. I am disappointed in this response. Would you please at least attempt to be in touch with Mr. [redacted], the manager of this establishment and let him know that he is expected to take care of the customer if [redacted] declines. Sincerely,
[redacted]
Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in Kittery, ME. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding her concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations. As the reservation was not made through our website, 1-800 reservation center or directly with the hotel, Mr. [redacted] was correct in directing the guest to contact the Website or Travel Agency with whom her reservation was originally booked. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused. If your offices require more information on this matter, please contact me directly at [email protected]. Best Regards, [redacted] Liaison, Customer Care Phone: [redacted] Fax: [redacted] [email protected]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This complaint has not been adequately addressThere has been no response from either BB except to tell me there was no response AND no response from the business to whom these complaints have been addressed Regards, [redacted] ***- [redacted]
The response notes we arrived at 9:a.mwhile breakfast was set up for the guestsWe actually arrived between 2:- 3:p.mWe left [redacted] at 10: a.mso there is no possible way we could have arrived at the hotel at 9: When we arrived between 2:00-3:00, there was no breakfast stuff set up for the guestsIn fact, THERE WERE NO GUESTS! The parking lot was emptyMy husband even mentioned that to the clerk who said that check out time was 11:a.m., so all their guests had already checked outWell how can that be if we arrived at 9:a.m.! We did not decide after going into the disgusting bathroom that we did not want to stay thereWe decided after being checked in and going into the room that had a terrible stench! The room was nasty and old and the door to the porch wouldn't even open so we could air it out! If we had decided not to stay after using the bathroom, then why would we have even checked in? The clerk never showed us to the room, nor did he say anything about having to wait until 3:to check inAfter going into the bathroom, he checked us in, gave us cards to the room, told us where the room was and that was itWe went to the room and decided then that the hotel was too unclean and unhealthy for us to stay inThat is when we went to the front desk, told the clerk our concerns and requested a refundHe simply laughed and smirked at us, shaking his head no, and saying "no refund"My husband was not rude, but very frustrated with this clerk's antagonizing and disrespectful attitudeIt was almost like he knew he was going to pocket another $from another unhappy customer due to his "non-refundable" catchall phrase! I get the impression he's done this many times and gotten away with itIn fact, after this incident, I have been reading reviews on this hotel and it seems that numerous customers have made the exact same complaints! No wonder this hotel is staying in business! They are relying on customers booking a room on the internet where their website shows rooms and areas of the hotel that do not even look like that in person, and then keeping the customers money when they actually check in and see what a dump it is because they claim it's "non-refundable" Oh, and when we tried to get a picture of the disgusting bathroom, the clerk locked us out! Should the hotel continue to deny us a refund, we are gathering up (a) credit card and toll booth receipts from our travel to Maine that day which will show that we were not in Maine at 9:a.m.; and (b) social media posts that are also date and time stamped that show we were not checking into the hotel at 9:a.m The individual responding to our complaint is not only lying but he's lying in an attempt to cheat us out of our hard earned money! This cannot continue to happen to hard working customers who want to visit your State of Maine, but who continually seem to get ripped off because nobody is bucking the system!!!I will also continue pursuing this matter with the health department in Maine This hotel needs to be shut down for many reasons!! Regards, [redacted]
Thank you for notifying our office of the concern filed by [redacted] ***- [redacted] at the Days Inn property in Kittery, ME Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations We regret that the guest had to contact you and our office regarding her concerns with the property Each property is independently owned and operated under a franchise This means that the property’s management is responsible for meeting brand standards and for day-to-day operations As the reservation was not made through our website, 1-reservation center or directly with the hotel, Mr [redacted] was correct in directing the guest to contact the Website or Travel Agency with whom her reservation was originally booked After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest Once again, we apologize for any inconvenience this may have caused If your offices require more information on this matter, please contact me directly at [email protected] Best Regards, [redacted] Liaison, Customer Care Phone: [redacted] Fax: [redacted] [email protected]
We have reached out to the property and requested that Mr*** contact *** ***-***
Revdex.com Case #: ***
Hotel Site #: ***
Customer Care Case #: ***
Dear Contact:
Thank you for notifying our office of the concern filed by *** *** at
the Days Inn property in Kittery, MD
To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before December 30th. As a company, we’re committed to delivering a great experience with every stay with us
If for some reason this concern is not resolved, please contact me directly at *** and I will personally help address the guest's needs
I am responding to a complaint filed against my businessThe complaint was filed by *** *** Let me first say, that *** and her husband came to the hotel well in advance of chetime for the hotelThey arrived about 9:am, while breakfast was set up for our guestsThey had asked
to use the restroom, which we don’t have a public restroom in our lobby, but if the guest is desperate, we do make an exception and allow them to use the private bath that our employees use So that is the bathroom she is complaining about, it is not for guests to use, and that it why it is not kept up I believe it was at that time, they decided they didn’t want to stayI showed them to the room, but explained it was before check in time, so not fully ready for them, that they’d have to wait till 3pm for the check in timeThe husband was very rude and demanded a refund They had reserved the room through the Days Inn main websiteThey purchased an Advance buy, Non Refundable reservation, they received a 15% discount by doing it through the main website for Days Inn It states very clearly also on her receipt that she sent to Revdex.com that the reservation is Non RefundableI am sorry they were unhappy, but I will not be issuing a refund
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This complaint has not been adequately address. There has been no response from either BB except to tell me there was no response AND no response from the business to whom these complaints have been addressed.
Regards,
[redacted]
The response notes we arrived at 9:30 a.m. while breakfast was set up for the
guests. We actually arrived between 2:00 - 3:00 p.m. We left [redacted] at 10:00
a.m. so there is no possible way we could have arrived at the hotel at 9:30.
When we arrived between 2:00-3:00, there was no breakfast stuff set up for the
guests. In fact, THERE WERE NO GUESTS! The parking lot was empty. My
husband even mentioned that to the clerk who said that check out time was 11:00 a.m.,
so all their guests had already checked out. Well how can that be if we arrived at 9:30 a.m.!
We did not decide after going into the disgusting bathroom that we did not want
to stay there. We decided after being checked in and going into the room that
had a terrible stench! The room was nasty and old and the door to the porch
wouldn't even open so we could air it out! If we had decided not to stay after
using the bathroom, then why would we have even checked
in?
The clerk never showed us to the room, nor did he say anything about having to
wait until 3:00 to check in. After going into the bathroom, he checked us in,
gave us cards to the room, told us where the room was and that was it. We went
to the room and decided then that the hotel was too unclean and unhealthy for
us to stay in. That is when we went to the front desk, told the clerk our
concerns and requested a refund. He simply laughed and smirked at us, shaking
his head no, and saying "no refund". My husband was not rude, but
very frustrated with this clerk's antagonizing and disrespectful attitude. It
was almost like he knew he was going to pocket another $236 from another
unhappy customer due to his "non-refundable" catchall phrase! I get
the impression he's done this many times and gotten away with it. In fact, after
this incident, I have been reading reviews on this hotel and it seems that
numerous customers have made the exact same complaints! No wonder this hotel is
staying in business! They are relying on customers booking a room on the
internet where their website shows rooms and areas of the hotel that do not
even look like that in person, and then keeping the customers money when they
actually check in and see what a dump it is because they claim it's
"non-refundable". Oh, and when we tried to get a picture of the disgusting bathroom, the clerk locked us out!
Should the hotel continue to deny us a refund, we are gathering up (a) credit card and toll booth receipts from our travel to Maine that day which will show that we were not in Maine at 9:30 a.m.; and (b) social media posts that are also date and time stamped that show we were not checking into the hotel at 9:30 a.m. The individual responding to our complaint is not only lying but he's lying in an attempt to cheat us out of our hard earned money! This cannot continue to happen to hard working customers who want to visit your State of Maine, but who continually seem to get ripped off because nobody is bucking the system!!!I will also continue pursuing this matter with the health department in Maine. This hotel needs to be shut down for many reasons!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I would like you to reopen my case #[redacted] as nothing has been resolved.Days Inn Kittery, name of business and Mr. [redacted] the manager, have not replied to you or to me. I have heard nothing from anyone after filing the case. Nutshell: I stayed 1 night and they have charge me for 3 nights I did not stay.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This is NOT a the quite a satisfactory response. Your reply is unclear but I think you're final call is that I should "take this back to property management (by which I presume you mean Mr [redacted] at t,he Days Inn in kIttery. I had already taken this up with Mr [redacted] manager of the Days Inn in Kittery, and he so far has refused to return my call. That's why I filed my claim through you in the first place. I really thought this was what you did at Revdex.com, speak up on behalf of the customer to management. I am disappointed in this response. Would you please at least attempt to be in touch with Mr. [redacted], the manager of this establishment and let him know that he is expected to take care of the customer if [redacted] declines. Sincerely,
[redacted]
Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in Kittery, ME. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding her concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations. As the reservation was not made through our website, 1-800 reservation center or directly with the hotel, Mr. [redacted] was correct in directing the guest to contact the Website or Travel Agency with whom her reservation was originally booked. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused. If your offices require more information on this matter, please contact me directly at [email protected]. Best Regards, [redacted] Liaison, Customer Care Phone: [redacted] Fax: [redacted] [email protected]