Days Inn Lethbridge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me [redacted] was very nice & helpfulShe understood completely & I am happy with her response Regards, [redacted]

Hi, sorry for the late reply in thisWe have been contacting the customer in regards to this incident back and forth for awhile nowWe have changed all the doors for him and have offered him 20% credit from his cabinets order due to this and we really apologize for this mixed up and the delay of what [redacted] might have endured Before one of the store managers, Keith, got involved, our sales, Mashal, have been trying to resolve the problemThen it was escalated to Keith and below is the detail of the conversation between him and *** 10/[redacted] 10:30PM and he request 25% - 50% of the total cabinet purchased amount as a compensation Call Kathy and Mashal on 10/17/** Monday morning to arrange to switch the doors that customer requested Call customer on 10/17/** afternoon around 3:00pm and left massage regarding the compensation percentage Received Mashal call around 4:00pm and said he already contact customer and tell him Sincere is able to offer 20% of the total cabinet purchased Customer didn’t say that he is agree but he wants to wait until he received all doors After that, Mashal was the one who have been contacting [redacted] in regards with the refund in which he have told us that [redacted] have agreed to it and we are ready for the refund whenever [redacted] is ready Thanks, Karen

In regards to your notice, complaint id ***, I offer the following:Customer *** *** *** has returned to the James Avery Jewelry store located at ** *** *** *** *** *** *** and received a full refund of $245.73.We sincerely regret the misunderstanding which occurred with Mr
*** on January 19, 2016.It is our utmost priority to ensure that all customers receive consistent professional service from as***tes in any of our locations, and we extend our apologies to Mr*** for the unpleasant experience.We have spoken with the staff of the James Avery location at the Hill Country Galleria.Again, our sincerest apologies for this situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. [redacted] was very nice & helpful. She understood completely & I am happy with her response. 
Regards,
[redacted]

Hi, sorry for the late reply in this. We have been contacting the customer in regards to this incident back and forth for awhile now. We have changed all the doors for him and have offered him 20% credit from his cabinets order due to this and we really apologize for this mixed up and the delay of...

what [redacted] might have endured.
Before one of the store managers, Keith, got involved, our sales, Mashal, have been trying to resolve the problem. Then it was escalated to Keith and below is the detail of the conversation between him and [redacted].
10/15/** Saturday – Mashal requested me to call customer regarding the door color issue on our GGY cabinet
Called customer around 1:00pm – 1:30pm, he was complained the GGY doors he got is different than out display, he feel like paying too much for the cheap looking and quality cabinet.
Called Kenny and he said the bottom line is refund 20% of the entire cabinet order.
Called customer around 3:00pm and offer 10% off of entire cabinet order (about $[redacted] - $[redacted]), he refused to take this offer and request me to send e-mail to him.
Sent e-mail to customer at 3:58pm and remind him that we are willing to refund 10% off and will continue to switch any door that he do not accept. (attachment FFY Cabinet Major Problem)
Received customer e-mail on 10/**/** 10:30PM and he request 25% - 50% of the total cabinet purchased amount as a compensation.
Call Kathy and Mashal on 10/17/** Monday morning to arrange to switch the doors that customer requested
Call customer on 10/17/** afternoon around 3:00pm and left massage regarding the compensation percentage.
Received Mashal call around 4:00pm and said he already contact customer and tell him Sincere is able to offer 20% of the total cabinet purchased.  Customer didn’t say that he is agree but he wants to wait until he received all doors.
After that, Mashal was the one who have been contacting [redacted] in regards with the refund in which he have told us that [redacted] have agreed to it and we are ready for the refund whenever [redacted] is ready.
 
Thanks,
Karen

I wanted to let you know that I have spoken to the customer,  Ms. [redacted], and we are working with her on resolving this.  We have informed her that we are going to engrave her ring at no charge and refund the amount she had to pay to get the correct size.   She was very...

appreciative and we are just waiting for her to call us back to determine how she would like to get us her ring so we can engrave it for her.[redacted]Direct Sales/Customer Service

Initial Business Response /* (1000, 5, 2015/10/06) */
Hi, we have contacted the customer already in regards to this last week and is trying to come up with a solution as soon as we can for her.
[redacted], thank you for your patience. I understand your frustration and will try our best to get...

this resolved as soon as we can.
Thanks,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are still in the process of finding viable solution at this stage. At least we are making some progress after Sincere appointed another store manager to extend the help. The response from Sincere after complains filed is p pretty quick. Unfortunately was not able to make progress with the original store manager.
Final Business Response /* (4000, 9, 2015/10/15) */
Hi we are still currently assisting the customer with this issue. The store manager have called the customer again today and will be working something out. We hope to have this resolved by this weekend. Thanks.
[redacted], thanks again for your patience. I know [redacted] is working [redacted] trying to get this resolved for you. Thanks.
[redacted]