Our apologies for not mentioning when David K**'s was at the home on February 20th and found biological growth in the air handler and found fan control board needing to be replacedDavid suggested the UV Light because of the growthAfter the installation of the fan control board we realized we quoted the incorrect price and refunded the entire amount paid for this itemThe UV Light and coil have been installed and paid for, they are the property of the ***'sAgain, we have spoken to the ***'s on numerous occasions sugg***ing to replace the system rather than the expensive partsThey insisted on the part replacement partsThe ***'s have already replaced the system with another company/ As stated before, we would have credited additional money toward replacementThat option was declinedJarboe's has done our due diligence and nothing is owed to the client
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
Williams Comfort Air is a company built on trust and customer service. According to our records, we installed a gas furnace and air conditioner on June 7, 2010 to replace one of their three systems. The gas furnace was installed per code with a drip pan and safety switch. If it had not been...
installed per code, the unit would have overflowed every year prior to this year, especially during high humidity. Williams Comfort Air has not been to this home since August 3, 2011 to maintain the HVAC system. The unit had not been maintained this cooling season. Part of maintaining a unit during the cooling season is blowing out the condensate line to ensure it does not clog.In conclusion, the unit was installed per code with a drip pan and safety switch. Williams Comfort Air is not responsible for a condensate line issue that had not been maintained.
Williams Comfort Air is a company based on trust and customer service. We are not perfect and when things are wrong we make it right. I am refunding both service call fees on your credit card to honor the "Free Service Call with Repairs" coupon. We hope to have the opportunity to once again earn...
Williams Comfort Air appreciates the feedback regarding the letter you received. We installed the original equipment at this residence for Ms. Kirby in 2004 and there was a maintenance agreement intact until October 24, 2012. We have removed you from the mailing list.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Williams Comfort Air has gone above and beyond. There are maintenance visits that have not been scheduled that need to be scheduled; these are owed to the client. If you have no heat, please call for an emergency visit. We have not been to this home since 2016.
Williams Comfort Air is a company based on trust and customer service. According to our records, Williams Comfort Air was contracted by [redacted] to complete a new construction installation of the entire HVAC system and bath fans for the property located at [redacted]. The...
contract was signed on April 22, 2014. Our new construction installation come with a 5 year manufacturer parts and one year labor warranty. This information was relayed to the client at time of service on June 1st, 2016. Williams Comfort Air is an up-front, book pricing company. We charge by the job not by the hour. We use an industry standard book pricing for all our tasks that we relay to the client up-front for their acceptance of the repair cost prior to any work being performed. The part was ordered and the pricing agreed upon prior to our ordering and installation. Williams Comfort Air would not have installed the part to have their home cooling without their consent and knowledge of the charge.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I signed the service order I was under the assumption that the replaced part needed to be returned to Carrier for credit. After Carrier authorized the return I would be reimbursed for the part but charged for the labor. I think that $425 for a service call is way out of line for about 30 minutes of work. As the Service Tech lives in Greenfield, he was on his way home and I was the last call for the day. It wasn't like he had to drive to Greenfield, do the service and then return back to Carmel. Williams advertises Furnace Tune up for as little as $52. On April 26 2016 I paid Williams Comfort Air $47 for a Spring Air conditioner Service call. I know that this didn't take as much time as the part replacement but paying 9 times more for essentially the same thing does not seem right to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]This response is totally untrue. We have provided photos to this company showing the faulty installation which shows the drip pan was installed improperly as well as documentation that this furnace has been maintained regularly since it was installed. The only reason we found out it was not put in properly was because it did clog this year and the drip pan did not act as the fail safe it was supposed to be because the pan is installed wrong and it is worthless for this reason. We were only asking this company to put the pan in correctly. We were not even asking them to pay for the resulting damages of the failure of the poor workmanship. They stated to us that they only deal with insurance companies. We chose to pay for the damages ourselves - so there is no insurance company involved. This company is totally dishonest and they have no integrity and very poor customer service. We have documentation to support our claims. The company has received these documents from us. My internet is down at the moment but I can provide to the Revdex.com a copy of all of these upon request.
Williams Comfort Air is a company built on trust and customer service. We give all options with pricing upfront to get approval on any work. We gave the $425 cost regarding the inducer assembly upfront. Mr. [redacted] agreed and signed all documents to have the part ordered and installed. To ensure we...
were correct with regards to the warranty, this morning I had our parts manager check with Carrier and here is what was found: Mr. [redacted] is the registered equipment owner and the equipment has a 40 year heat exchanger warranty and what is considered an enhanced part warranty at 10 years. (Enhanced means it is a warranty over the manufacturers warranty of 5 years) There is no labor warranty on the equipment. This is very typical as the installing dealer always covers the labor on equipment they install. We were not the installing dealer. The cost we quoted and that was excepted is our book pricing. This not only includes the labor of the technician but the cost of filing the warranty through the manufacturer and returning the part to them. In conclusion, Williams Comfort Air quoted the correct pricing prior to replacing the part, the price was excepted, the part was ordered, installed and paid for. No refund is due to Mr. [redacted].
Williams Comfort Air is a company built on trust and customer service. We have a warranty supervisor scheduled to go the home on March 12 to assess the issue for you and make it right.
Jarboe's is a company built on trust and customer service. Our records indicate that we were called due to the 12 year old HVAC unit running constantly. Our technician found an issue with the condenser coil, quoted the price but highly recommended replacing the system due to the condition and age of the unit. We did not know what other issues would be found once the coil was replaced and the unit up and running. The service manager, Dave, also called to explain there may be other issues. The [redacted]'s insisted on only replacing the coil. Once the coil was replaced, we then found a leak in the accumulator and had to replace. Again the service manager called and suggested replacement of the unit instead of continually replacing parts. The [redacted]'s declined. In conclusion, the [redacted]s were forewarned many times the parts replacement may not solve the issue and a new unit was recommended by both the licensed technician as well as the service manager. We did the right thing by explaining all options, the [redacted]'s chose to replace the parts. No refund will be given. We would be happy to put some of the money spent toward a new unit.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. This response does not address the issues we have had with Jarboe's. You state that David K[redacted] came out and recommended some items to be replaced which we did, the UV light did not work and has never worked we requested a refund which we did not receive. Satisfaction guaranteed is what we where told and it is advertised everywhere WE ARE NOT SATISFACTIED! This is where the beginning of all the problems started Mr. K[redacted] came out to our home for a routine check and did not give us a complete check up. Our furnace began not working properly shortly after his inspection, he never went outside the house to look at the heat pump. If he had done his job in the first place we would not be in the situation we are in. When Mr. B[redacted] came out two weeks later he told us that the unit was leaking all over and that anyone who looked at it should have seen this and confronted Mr. K[redacted] and he admitted he did not go outside. Mr. M[redacted] got involved and we where told it was Jarboes mistake and he would make take care of it. What does we will take care of it mean??? We where under the impression that it meant Jarboes would pay for the repair and that if it did not work that we would replace unit if necessary. We took you by your word...never thinking we would taking advantage of. We never had any paper work starting this was at our cost. All calls were under the understanding that you were going to make it right. This is totally not acceptable behavior on Jarboes part.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Jarboe's is a company built on customer service and trust. According to our records, 6 months after installation of the Carrier Heat Pump System, on June 28, 2013, we received a phone call stating the heat pump, when called for cooling, would start and then shut off right away. We sent a service...
technician to diagnose the warranty issue and found the system was overcharged with R-410A (this is typical with a installation completed in the winter). Six months later, January 2014, we received a call stating there was a grinding noise in the heat pump. We sent a service technician for this warranty call; the technician observed operation of the system, listening for any unusual noise, checked amp draws and watched through entire cycle including defrost cycle. Noise being heard is most likely the defrost cycle which is normal operation for a heat pump. The following month the client was still hearing the noise and we sent the installation manager, previous owner of the company, to the home to evaluate. At this time it was agreed upon to replace the defrost circuit board, sensor, crankcase heater and install compressor sound jackets per Carrier, under warranty. We completed this warranty repair on February 24, 2014. This has been the last communication we have received. We apologize you are having an issue and would be happy to send a service technician to the home to diagnose the issue. In review, we have not had a service call or required maintenance from this homeowner since February 24, 2014. This does not warrant a replacement of a new unit. We would be happy to send a service technician to the home to diagnose the clicking noise being heard by the homeowner.
have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While removal from their mailing list is satisfactory their justification is not. We did not own the property in 2004 so they cannot have installed the system for us. We did not buy the house until 2013, after the service contract with the previous owners had expired.Their letter states that their records indicate that our contract is due to end shortly which is manifestly false if, by their own admission, they had no service agreement on the system since 2012. So their excuse is not correct and it reinforces the notion that this was a shady attempt to con us into a new and unnecessary service contract.
Regards,
[redacted]
Mr. Plumber was at this home on August 18th, 2017 and "found no evidence of sewage in the sump pit but found battery back-up sump pump not working." A new battery back-up was quoted. This was declined. On October 12, 2017 a plumber was dispatched to the home due to sewage backing up in his home. A...
drain technician was also dispatched. The drain technician ran his drain cable 150 feet in a line with major build-up of grease and didn't remove blockage. On October 13, 2017, Mr. [redacted] called stating he was not paying for damages caused by sewage in his home due to the August 18th visit from Mr. Plumber. Mr. [redacted] was told many times that morning to contact his homeowner's insurance company as Mr. Plumber was not responsible. In the afternoon of October 13, 2017, Mr. Plumber dispatched a plumber and drain technician with a large jetting machine to clear the grease form Mr. [redacted]'s line. Mr. [redacted] refused to sign paperwork stating the jetter may cause damage in the home prior clearing the line and we can not tell if the water will go into the home prior to forcing it out. Due to Mr. [redacted] refusing to sign, we were unable to perform the task needed to clear the line. Mr. Plumber received many phone calls from Mr. [redacted] regarding the situation. A plumbing manager, Anton, called Mr. [redacted] back explaining again the jetter and Mr. [redacted] hung up the phone on Anton. In conclusion, Mr. [redacted] needs to contact his homeowner's insurance company for his issue in his home.
On March 4, 23015, per one of the owners of our company, we installed a complimentary Prestige IAQ thermostat to make this situation right. This thermostat can be controlled via a wireless device. We apologize for the inconvenience and frustration.
Mr. M[redacted] has lost his father unexpectedly and is unavailable at this time, this is why there has not been a response from him. Please be patient as I research the issue.
Our apologies for not mentioning when David K**'s was at the home on February 20th and found biological growth in the air handler and found fan control board needing to be replacedDavid suggested the UV Light because of the growthAfter the installation of the fan control board we realized we quoted the incorrect price and refunded the entire amount paid for this itemThe UV Light and coil have been installed and paid for, they are the property of the ***'sAgain, we have spoken to the ***'s on numerous occasions sugg***ing to replace the system rather than the expensive partsThey insisted on the part replacement partsThe ***'s have already replaced the system with another company/ As stated before, we would have credited additional money toward replacementThat option was declinedJarboe's has done our due diligence and nothing is owed to the client
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
Williams Comfort Air is a company built on trust and customer service. According to our records, we installed a gas furnace and air conditioner on June 7, 2010 to replace one of their three systems. The gas furnace was installed per code with a drip pan and safety switch. If it had not been...
installed per code, the unit would have overflowed every year prior to this year, especially during high humidity. Williams Comfort Air has not been to this home since August 3, 2011 to maintain the HVAC system. The unit had not been maintained this cooling season. Part of maintaining a unit during the cooling season is blowing out the condensate line to ensure it does not clog.In conclusion, the unit was installed per code with a drip pan and safety switch. Williams Comfort Air is not responsible for a condensate line issue that had not been maintained.
Williams Comfort Air is a company based on trust and customer service. We are not perfect and when things are wrong we make it right. I am refunding both service call fees on your credit card to honor the "Free Service Call with Repairs" coupon. We hope to have the opportunity to once again earn...
your trust.
Williams Comfort Air appreciates the feedback regarding the letter you received. We installed the original equipment at this residence for Ms. Kirby in 2004 and there was a maintenance agreement intact until October 24, 2012. We have removed you from the mailing list.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Williams Comfort Air has gone above and beyond. There are maintenance visits that have not been scheduled that need to be scheduled; these are owed to the client. If you have no heat, please call for an emergency visit. We have not been to this home since 2016.
Williams Comfort Air is a company based on trust and customer service. According to our records, Williams Comfort Air was contracted by [redacted] to complete a new construction installation of the entire HVAC system and bath fans for the property located at [redacted]. The...
contract was signed on April 22, 2014. Our new construction installation come with a 5 year manufacturer parts and one year labor warranty. This information was relayed to the client at time of service on June 1st, 2016. Williams Comfort Air is an up-front, book pricing company. We charge by the job not by the hour. We use an industry standard book pricing for all our tasks that we relay to the client up-front for their acceptance of the repair cost prior to any work being performed. The part was ordered and the pricing agreed upon prior to our ordering and installation. Williams Comfort Air would not have installed the part to have their home cooling without their consent and knowledge of the charge.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I signed the service order I was under the assumption that the replaced part needed to be returned to Carrier for credit. After Carrier authorized the return I would be reimbursed for the part but charged for the labor. I think that $425 for a service call is way out of line for about 30 minutes of work. As the Service Tech lives in Greenfield, he was on his way home and I was the last call for the day. It wasn't like he had to drive to Greenfield, do the service and then return back to Carmel. Williams advertises Furnace Tune up for as little as $52. On April 26 2016 I paid Williams Comfort Air $47 for a Spring Air conditioner Service call. I know that this didn't take as much time as the part replacement but paying 9 times more for essentially the same thing does not seem right to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]This response is totally untrue. We have provided photos to this company showing the faulty installation which shows the drip pan was installed improperly as well as documentation that this furnace has been maintained regularly since it was installed. The only reason we found out it was not put in properly was because it did clog this year and the drip pan did not act as the fail safe it was supposed to be because the pan is installed wrong and it is worthless for this reason. We were only asking this company to put the pan in correctly. We were not even asking them to pay for the resulting damages of the failure of the poor workmanship. They stated to us that they only deal with insurance companies. We chose to pay for the damages ourselves - so there is no insurance company involved. This company is totally dishonest and they have no integrity and very poor customer service. We have documentation to support our claims. The company has received these documents from us. My internet is down at the moment but I can provide to the Revdex.com a copy of all of these upon request.
Williams Comfort Air is a company built on trust and customer service. We give all options with pricing upfront to get approval on any work. We gave the $425 cost regarding the inducer assembly upfront. Mr. [redacted] agreed and signed all documents to have the part ordered and installed. To ensure we...
were correct with regards to the warranty, this morning I had our parts manager check with Carrier and here is what was found: Mr. [redacted] is the registered equipment owner and the equipment has a 40 year heat exchanger warranty and what is considered an enhanced part warranty at 10 years. (Enhanced means it is a warranty over the manufacturers warranty of 5 years) There is no labor warranty on the equipment. This is very typical as the installing dealer always covers the labor on equipment they install. We were not the installing dealer. The cost we quoted and that was excepted is our book pricing. This not only includes the labor of the technician but the cost of filing the warranty through the manufacturer and returning the part to them. In conclusion, Williams Comfort Air quoted the correct pricing prior to replacing the part, the price was excepted, the part was ordered, installed and paid for. No refund is due to Mr. [redacted].
Williams Comfort Air is a company built on trust and customer service. We have a warranty supervisor scheduled to go the home on March 12 to assess the issue for you and make it right.
Jarboe's is a company built on trust and customer service. Our records indicate that we were called due to the 12 year old HVAC unit running constantly. Our technician found an issue with the condenser coil, quoted the price but highly recommended replacing the system due to the condition and age of the unit. We did not know what other issues would be found once the coil was replaced and the unit up and running. The service manager, Dave, also called to explain there may be other issues. The [redacted]'s insisted on only replacing the coil. Once the coil was replaced, we then found a leak in the accumulator and had to replace. Again the service manager called and suggested replacement of the unit instead of continually replacing parts. The [redacted]'s declined. In conclusion, the [redacted]s were forewarned many times the parts replacement may not solve the issue and a new unit was recommended by both the licensed technician as well as the service manager. We did the right thing by explaining all options, the [redacted]'s chose to replace the parts. No refund will be given. We would be happy to put some of the money spent toward a new unit.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. This response does not address the issues we have had with Jarboe's. You state that David K[redacted] came out and recommended some items to be replaced which we did, the UV light did not work and has never worked we requested a refund which we did not receive. Satisfaction guaranteed is what we where told and it is advertised everywhere WE ARE NOT SATISFACTIED! This is where the beginning of all the problems started Mr. K[redacted] came out to our home for a routine check and did not give us a complete check up. Our furnace began not working properly shortly after his inspection, he never went outside the house to look at the heat pump. If he had done his job in the first place we would not be in the situation we are in. When Mr. B[redacted] came out two weeks later he told us that the unit was leaking all over and that anyone who looked at it should have seen this and confronted Mr. K[redacted] and he admitted he did not go outside. Mr. M[redacted] got involved and we where told it was Jarboes mistake and he would make take care of it. What does we will take care of it mean??? We where under the impression that it meant Jarboes would pay for the repair and that if it did not work that we would replace unit if necessary. We took you by your word...never thinking we would taking advantage of. We never had any paper work starting this was at our cost. All calls were under the understanding that you were going to make it right. This is totally not acceptable behavior on Jarboes part.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Jarboe's is a company built on customer service and trust. According to our records, 6 months after installation of the Carrier Heat Pump System, on June 28, 2013, we received a phone call stating the heat pump, when called for cooling, would start and then shut off right away. We sent a service...
technician to diagnose the warranty issue and found the system was overcharged with R-410A (this is typical with a installation completed in the winter). Six months later, January 2014, we received a call stating there was a grinding noise in the heat pump. We sent a service technician for this warranty call; the technician observed operation of the system, listening for any unusual noise, checked amp draws and watched through entire cycle including defrost cycle. Noise being heard is most likely the defrost cycle which is normal operation for a heat pump. The following month the client was still hearing the noise and we sent the installation manager, previous owner of the company, to the home to evaluate. At this time it was agreed upon to replace the defrost circuit board, sensor, crankcase heater and install compressor sound jackets per Carrier, under warranty. We completed this warranty repair on February 24, 2014. This has been the last communication we have received. We apologize you are having an issue and would be happy to send a service technician to the home to diagnose the issue. In review, we have not had a service call or required maintenance from this homeowner since February 24, 2014. This does not warrant a replacement of a new unit. We would be happy to send a service technician to the home to diagnose the clicking noise being heard by the homeowner.
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While removal from their mailing list is satisfactory their justification is not. We did not own the property in 2004 so they cannot have installed the system for us. We did not buy the house until 2013, after the service contract with the previous owners had expired.Their letter states that their records indicate that our contract is due to end shortly which is manifestly false if, by their own admission, they had no service agreement on the system since 2012. So their excuse is not correct and it reinforces the notion that this was a shady attempt to con us into a new and unnecessary service contract.
Regards,
[redacted]
Mr. Plumber was at this home on August 18th, 2017 and "found no evidence of sewage in the sump pit but found battery back-up sump pump not working." A new battery back-up was quoted. This was declined. On October 12, 2017 a plumber was dispatched to the home due to sewage backing up in his home. A...
drain technician was also dispatched. The drain technician ran his drain cable 150 feet in a line with major build-up of grease and didn't remove blockage. On October 13, 2017, Mr. [redacted] called stating he was not paying for damages caused by sewage in his home due to the August 18th visit from Mr. Plumber. Mr. [redacted] was told many times that morning to contact his homeowner's insurance company as Mr. Plumber was not responsible. In the afternoon of October 13, 2017, Mr. Plumber dispatched a plumber and drain technician with a large jetting machine to clear the grease form Mr. [redacted]'s line. Mr. [redacted] refused to sign paperwork stating the jetter may cause damage in the home prior clearing the line and we can not tell if the water will go into the home prior to forcing it out. Due to Mr. [redacted] refusing to sign, we were unable to perform the task needed to clear the line. Mr. Plumber received many phone calls from Mr. [redacted] regarding the situation. A plumbing manager, Anton, called Mr. [redacted] back explaining again the jetter and Mr. [redacted] hung up the phone on Anton. In conclusion, Mr. [redacted] needs to contact his homeowner's insurance company for his issue in his home.
On March 4, 23015, per one of the owners of our company, we installed a complimentary Prestige IAQ thermostat to make this situation right. This thermostat can be controlled via a wireless device. We apologize for the inconvenience and frustration.
Mr. M[redacted] has lost his father unexpectedly and is unavailable at this time, this is why there has not been a response from him. Please be patient as I research the issue.