Days Inn Pearl/Jackson Airport

Hi,
Thank you for bringing your concerns to our attentionThere was a group that had a signed contract for a group block with the hotel with a negotiated group rate for the dates of their eventMany in the group took advantage of
this contracted rate by booking their reservations under the group block before the group booking cut-off dateSome individuals within the group chose not to make reservations and took their chances on pricing and availability on the day of arrivalHowever, a few individuals chose to book on their own, outside of the group block, through online travel agencies, brand websites, etcTravel agencies have their own rates and fees at which they can book travel plansBooking window, supply of each room type, and demand of each room type, occupancy (number of individuals in a room) are only some of the factors that go into determining the room rates available on any given date and time
When a room is booked by a travel agency, the travel agency pays the hotel after they have taken out their commissions and feesThese are the rates that display on a guest folio directly at the hotel during the guest stay since these are the rates being charged to the travel agency by the hotel (which will be lower than what the guest paid their travel agency)One of the rooms in question was booked directly with the hotel inside of the group contract block and another was booked through ExpediaSince the travel agency is billed for the room, the guest is generally not charged directly by the hotel when booked through Expedia, except only in certain situations when instructed to do so by ExpediaExpedia further elaborates their policies and procedures in their terms of use for consumers on their website, www.expedia.com, “You acknowledge that the Expedia Companies pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservationsYou also acknowledge that the Expedia Companies provide you services to facilitate such booking of reservations for a consideration (the "facilitation fee")The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by the Expedia Companies and the facilitation fee retained by the Expedia Companies for their servicesYou authorize the Expedia Companies to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and where applicable, taxes on the Expedia Companies' servicesYou agree that your credit card will be charged by the Expedia Companies for the total reservation priceUpon submitting your reservation request you authorize the Expedia Companies to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.” The guest can also contact Expedia directly regarding the policy and procedures as well as discuss their reservation more in detail
Again, thank you for bringing your concerns to our attention
Sincerely,
Management