Days Inn - Regina

Complaint[redacted]I booked the room online.When I arrived on August 21, 2015.I gave them my [redacted] believing that the preauthorized debt would be taken off once the room was paid for by my mother,as she paid with her [redacted].They wouldn't let my mom use her discount card either.The hold wasn't removed.I was communicating with who I thought was the manager as this is what I was told, finding out later IT WASN'T.[redacted].I explained the situation and told her I am missing $175 off my [redacted].She told me I am lieing and that there's no way the money is missing.She told the hold was deleted from their system. I was supposed to contact my creditcard company.I did and they told me [redacted] had to contact them and let them know that the bill was paid and to remove the hold.I told her this and she refused to do this."There's an hour hold and I am not sitting on hold.They won't release it anyway so there's no point in calling".I told her the [redacted] company person I spoke with said all she had to do was call to release the hold.I told her I needed that money as this was a planned trip with my family.She continued to say it wasn't her problem and she wasn't going to help me and called me a lier once again.[redacted].I spoke with my bank and they continued to call the creditcard company and was told the hold was not removed.[redacted] said it was deleted from their system? [redacted].All this person had to do was make one phone call.Instead she [redacted] refused to help me.Desired SettlementI want the release of my money on my creditcard.[redacted]