Days Inn South Seattle

To whom it may concern, This is the first email was sent to usI was not aware about any case prior to this emailI did explain to the guest previously the reason of the chargeThe guest violated the hotel policy by smoking pot in non smoking roomThe guest agreed and signed to the hotel terms and conditions when they checked inThe house keeping and I inspected the room and a report was madeThe guest should requested a smoking room instead of non smoking roomTherefore, this case should be close as the guest violated the hotel smoking policyThank you Sean A [redacted]

Good morning, Please note that the property was not able to locate the reservation under the guest name [redacted] The property needs a confirmation number or last number of the CC that was chargedPlease advise Ms [redacted] contact us either via email or by calling us to provide the additional information'sI will be more than happy to contact Ms [redacted] if her email or phone number is providedPlease be advised that I have never received any emails or phone calls from Ms [redacted] I'm avialable Monday through Friday AM till PMThank you very much.Sean A [redacted]

To whom it may concern,
   This is the first email was sent to us. I was not aware about any case prior to this email. I did explain to the guest previously the reason of the charge. The guest violated the hotel policy by smoking pot in non smoking room. The guest agreed and signed...

to the hotel terms and conditions when they checked in. The house keeping and I inspected the room and a report was made. The guest should requested a smoking room instead of non smoking room. Therefore, this case should be close as the guest violated the hotel smoking policy. Thank you Sean A[redacted]

Complaint: [redacted]I am rejecting this response because:
I requested a NON-SMOKING room, because I am a NON-SMOKER. I do not smoke pot or cigarettes! This business is making false claims and has no evidence to support these claims. I demand to be refunded my $50. 
Sincerely,[redacted]

Good morning,    Please note that the property was not able to locate the reservation under the guest name [redacted] . The property needs a confirmation number or last 4 number of the CC that was charged. Please advise Ms. [redacted]  contact us either via email or by calling...

us to provide the additional information's. I will be more than happy to contact Ms. [redacted] if her email or phone number is provided. Please be advised that I have never received any emails or phone calls from Ms. [redacted]. I'm avialable Monday through Friday 8 AM till 3 PM. Thank you very much.Sean A[redacted]