Initial Business Response /* (1000, 5, 2015/06/24) */
These rooms were reserved through [redacted]. That means [redacted] charges customers credit card. A representative from [redacted] called us to cancel these reservations, because they were booked at the wrong location. We received a fax for cancellation...
from [redacted] and we cancelled the reservations and did not charge anything to [redacted] should refund the guests credit card, because the guests credit card was charged by [redacted].
Thank you,
[redacted]
manager
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The first response was aggressive: 1. no 2. prove to us you stayed somewhere else. They requested a fax of another reservation confirmation. I just want to warn the public to be careful in dealing with this Days Inn South, Springfield, Il.
My interactions with them were delayed and difficult. I would not use them in the future. I do not trust them.
Initial Business Response /* (1000, 5, 2015/06/24) */
These rooms were reserved through [redacted]. That means [redacted] charges customers credit card. A representative from [redacted] called us to cancel these reservations, because they were booked at the wrong location. We received a fax for cancellation...
from [redacted] and we cancelled the reservations and did not charge anything to [redacted] should refund the guests credit card, because the guests credit card was charged by [redacted].
Thank you,
[redacted]
manager
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The first response was aggressive: 1. no 2. prove to us you stayed somewhere else. They requested a fax of another reservation confirmation. I just want to warn the public to be careful in dealing with this Days Inn South, Springfield, Il.
My interactions with them were delayed and difficult. I would not use them in the future. I do not trust them.