Dear Contact: Thank you for notifying our office of the concern filed by [redacted] , at the Days Inn property located in Spokane, WA We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experienceYou can count on our team to help resolve your concerns To assist Ms [redacted] in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact Ms [redacted] by 9/ As a company, we’re committed to delivering a great experience with every stay with us If for some reason Ms [redacted] concern is not resolved, please contact me directly at [redacted] @wyn.com and I will personally help address her needs Count on me, Sincerely, Tara E [redacted] Customer Care Representative
We've reviewed the disputed items and are working with the tenant and owner to make adjustments to the deposit charges A revised deposit disposition will be created as soon as approved by the homeowner Best Regards,Luc P M [redacted] President, Rentals America [redacted]
Thank you for the reminder, however this issue was resolved shortly after the complaint was placed We immediately contacted [redacted] to get familiar with the situation and correct the service issue [redacted] explained the problem she experienced and we offered her a full refund of her application fees plus an additional $for the hassle We've also re-trained some staff to help ensure that a similar service problem like this doesn't happen againShe was appreciative of the offer and wrote the attached email showing that she contacted the Revdex.com to state that she was very satisfied with the resolution.I spoke with the Revdex.com last week and sent an email to [redacted] , as directed, to ensure the matter was settled and corrected reflected on our profile.Please feel free to contact me if you have any further questions[redacted] President, Rentals America [redacted]
To Whom It May Concern,I wanted to let the Revdex.com know that I was contacted by [redacted] the President of Rentals AmericaMr [redacted] truly blew me away with his professionalismHe listened to my concerns and went above and beyond to make sure I felt appreciatedHe apologized on behalf of his employee for falling short on customer service; refunded my application fees and an additional amount for the time that was wastedHis generosity has completely turned my experience aroundHe took the time to explain the whole process and also advised me of tips for my future searches which I really appreciatedMr [redacted] knows what customer service is and he showed that in his actionsI want to Thank Mr [redacted] for caring enough to contact me within hours of my complaint and going above and beyond to make it right.Beyond Impressed, [redacted]
Dear Contact: Thank you for notifying our office of the concern filed by [redacted] , at the Days Inn property located in Spokane, WA We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experienceYou can count on our team to help resolve your concerns To assist Mr [redacted] in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact Ms [redacted] by 8/ As a company, we’re committed to delivering a great experience with every stay with us If for some reason Mr [redacted] ’s concern is not resolved, please contact me directly at [redacted] and I will personally help address his needs Count on me, Sincerely, [redacted] Customer Care Representative
We've reviewed the disputed items and are working with the tenant and owner to make adjustments to the deposit charges. A revised deposit disposition will be created as soon as approved by the homeowner. Best Regards,Luc P M[redacted]President,...
We're very sorry that Mr. [redacted] didn't receive the refund check for your application fee. Unlike most management companies, we refund application fees if a background screening wasn't done. Mr. [redacted] is indeed owed the $90 application fee that he paid. We mailed the...
refund check on 8/25/16 to the address submitted on his application, which was [redacted] [redacted]. However, the Revdex.com complaint noted Mr. [redacted]'s address as [redacted] [redacted]. We suspect that is what caused the check to not be delivered. We’ve attached your application and a screenshot of the payment we sent for reference. To clarify: We do not operate any other real estate company. We also don’t have any desire to retain these fees. The information that our team provided regarding the payment being mailed was truthful, although the mailing address may have been incorrect. We've reached out to Mr. [redacted] by phone and email and just await his response. We look forward to speaking with him and getting a new payment issued. Please contact me directly if there are any further questions or concerns regarding this matter. Best Regards,Luc P M[redacted]Designated Broker[redacted]
To Whom It May Concern,I wanted to let the Revdex.com know that I was contacted by [redacted] the President of Rentals America. Mr. [redacted] truly blew me away with his professionalism. He listened to my concerns and went above and beyond to make sure I felt appreciated. He apologized on behalf of his...
employee for falling short on customer service; refunded my application fees and an additional amount for the time that was wasted. His generosity has completely turned my experience around. He took the time to explain the whole process and also advised me of tips for my future searches which I really appreciated. Mr. [redacted] knows what customer service is and he showed that in his actions. I want to Thank Mr. [redacted] for caring enough to contact me within hours of my complaint and going above and beyond to make it right.Beyond Impressed,[redacted]
Thank you for the reminder, however this issue was resolved shortly after the complaint was placed. We immediately contacted [redacted] to get familiar with the situation and correct the service issue. [redacted] explained the problem she experienced and we offered her a full refund of her application fees plus an additional $100 for the hassle. We've also re-trained some staff to help ensure that a similar service problem like this doesn't happen again. She was appreciative of the offer and wrote the attached email showing that she contacted the Revdex.com to state that she was very satisfied with the resolution.I spoke with the Revdex.com last week and sent an email to [redacted], as directed, to ensure the matter was settled and corrected reflected on our profile.Please feel free to contact me if you have any further questions.[redacted] [redacted]President, Rentals America[redacted]
Dear Contact:
Thank you for
notifying our office of the concern filed by [redacted], at the Days Inn property
located in Spokane, WA. We are
sincerely sorry to hear we did not provide the guest, with an excellent Days
Inn experience. You can count on our team to help...
resolve your concerns.
To assist Mr.
[redacted] in reaching a resolution, I’ve informed the property’s general manager
of the situation. The general manager will contact Ms. [redacted] by 8/24. As a company, we’re committed to delivering a
great experience with every stay with us.
If for some reason
Mr. [redacted]’s concern is not resolved, please contact me directly at [redacted]
and I will personally help address his needs.
Count on me,
Sincerely,
[redacted]
Customer Care
Representative
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Contact:
Thank you for notifying our office of the concern filed by [redacted], at the Days Inn property located in Spokane, WA. We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experience. You can count on our team to help...
resolve your concerns.
To assist Ms. [redacted] in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact Ms. [redacted] by 9/3. As a company, we’re committed to delivering a great experience with every stay with us.
If for some reason Ms. [redacted] concern is not resolved, please contact me directly at [redacted]@wyn.com and I will personally help address her needs.
Count on me,
Sincerely,
Tara E[redacted]
Customer Care Representative
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted]. I received a call from Days Inn corporate, not from the general manager as stated. They offered a partial reimbursement to me which they will be sending to my home. The customer service from the local business manager is still very poor. Regards, [redacted]
Dear Contact:
Thank you for
notifying our office of the concern filed by Dane F[redacted] at the Days Inn
property located in Spokane, WA. We are sincerely sorry to hear we
did not provide the guest, with an excellent Days Inn experience. You can count on
our team...
to help resolve your concerns.
To assist Mr.
D[redacted] in reaching a resolution, I’ve informed the Days Inn’s general manager
of the situation. The general manager will contact D[redacted] within 3-4 business days. As a company, we’re committed to delivering a great
experience with every stay with us.
If for some reason
D[redacted] concern is not resolved, please contact me directly at [redacted]
and I will personally help address Dane's needs.
Count on me,
Sincerely,
Tara E[redacted]
Customer
Care Representative
Dear Contact: Thank you for notifying our office of the concern filed by [redacted] , at the Days Inn property located in Spokane, WA We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experienceYou can count on our team to help resolve your concerns To assist Ms [redacted] in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact Ms [redacted] by 9/ As a company, we’re committed to delivering a great experience with every stay with us If for some reason Ms [redacted] concern is not resolved, please contact me directly at [redacted] @wyn.com and I will personally help address her needs Count on me, Sincerely, Tara E [redacted] Customer Care Representative
We've reviewed the disputed items and are working with the tenant and owner to make adjustments to the deposit charges A revised deposit disposition will be created as soon as approved by the homeowner Best Regards,Luc P M [redacted] President, Rentals America [redacted]
Thank you for the reminder, however this issue was resolved shortly after the complaint was placed We immediately contacted [redacted] to get familiar with the situation and correct the service issue [redacted] explained the problem she experienced and we offered her a full refund of her application fees plus an additional $for the hassle We've also re-trained some staff to help ensure that a similar service problem like this doesn't happen againShe was appreciative of the offer and wrote the attached email showing that she contacted the Revdex.com to state that she was very satisfied with the resolution.I spoke with the Revdex.com last week and sent an email to [redacted] , as directed, to ensure the matter was settled and corrected reflected on our profile.Please feel free to contact me if you have any further questions[redacted] President, Rentals America [redacted]
To Whom It May Concern,I wanted to let the Revdex.com know that I was contacted by [redacted] the President of Rentals AmericaMr [redacted] truly blew me away with his professionalismHe listened to my concerns and went above and beyond to make sure I felt appreciatedHe apologized on behalf of his employee for falling short on customer service; refunded my application fees and an additional amount for the time that was wastedHis generosity has completely turned my experience aroundHe took the time to explain the whole process and also advised me of tips for my future searches which I really appreciatedMr [redacted] knows what customer service is and he showed that in his actionsI want to Thank Mr [redacted] for caring enough to contact me within hours of my complaint and going above and beyond to make it right.Beyond Impressed, [redacted]
Dear Contact: Thank you for notifying our office of the concern filed by [redacted] , at the Days Inn property located in Spokane, WA We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experienceYou can count on our team to help resolve your concerns To assist Mr [redacted] in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact Ms [redacted] by 8/ As a company, we’re committed to delivering a great experience with every stay with us If for some reason Mr [redacted] ’s concern is not resolved, please contact me directly at [redacted] and I will personally help address his needs Count on me, Sincerely, [redacted] Customer Care Representative
We've reviewed the disputed items and are working with the tenant and owner to make adjustments to the deposit charges. A revised deposit disposition will be created as soon as approved by the homeowner. Best Regards,Luc P M[redacted]President,...
Rentals America[redacted]
We're very sorry that Mr. [redacted] didn't receive the refund check for your application fee. Unlike most management companies, we refund application fees if a background screening wasn't done. Mr. [redacted] is indeed owed the $90 application fee that he paid. We mailed the...
refund check on 8/25/16 to the address submitted on his application, which was [redacted] [redacted]. However, the Revdex.com complaint noted Mr. [redacted]'s address as [redacted] [redacted]. We suspect that is what caused the check to not be delivered. We’ve attached your application and a screenshot of the payment we sent for reference. To clarify: We do not operate any other real estate company. We also don’t have any desire to retain these fees. The information that our team provided regarding the payment being mailed was truthful, although the mailing address may have been incorrect. We've reached out to Mr. [redacted] by phone and email and just await his response. We look forward to speaking with him and getting a new payment issued. Please contact me directly if there are any further questions or concerns regarding this matter. Best Regards,Luc P M[redacted]Designated Broker[redacted]
To Whom It May Concern,I wanted to let the Revdex.com know that I was contacted by [redacted] the President of Rentals America. Mr. [redacted] truly blew me away with his professionalism. He listened to my concerns and went above and beyond to make sure I felt appreciated. He apologized on behalf of his...
employee for falling short on customer service; refunded my application fees and an additional amount for the time that was wasted. His generosity has completely turned my experience around. He took the time to explain the whole process and also advised me of tips for my future searches which I really appreciated. Mr. [redacted] knows what customer service is and he showed that in his actions. I want to Thank Mr. [redacted] for caring enough to contact me within hours of my complaint and going above and beyond to make it right.Beyond Impressed,[redacted]
Thank you for the reminder, however this issue was resolved shortly after the complaint was placed. We immediately contacted [redacted] to get familiar with the situation and correct the service issue. [redacted] explained the problem she experienced and we offered her a full refund of her application fees plus an additional $100 for the hassle. We've also re-trained some staff to help ensure that a similar service problem like this doesn't happen again. She was appreciative of the offer and wrote the attached email showing that she contacted the Revdex.com to state that she was very satisfied with the resolution.I spoke with the Revdex.com last week and sent an email to [redacted], as directed, to ensure the matter was settled and corrected reflected on our profile.Please feel free to contact me if you have any further questions.[redacted] [redacted]President, Rentals America[redacted]
Dear Contact:
Thank you for
notifying our office of the concern filed by [redacted], at the Days Inn property
located in Spokane, WA. We are
sincerely sorry to hear we did not provide the guest, with an excellent Days
Inn experience. You can count on our team to help...
resolve your concerns.
To assist Mr.
[redacted] in reaching a resolution, I’ve informed the property’s general manager
of the situation. The general manager will contact Ms. [redacted] by 8/24. As a company, we’re committed to delivering a
great experience with every stay with us.
If for some reason
Mr. [redacted]’s concern is not resolved, please contact me directly at [redacted]
and I will personally help address his needs.
Count on me,
Sincerely,
[redacted]
Customer Care
Representative
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Contact:
Thank you for notifying our office of the concern filed by [redacted], at the Days Inn property located in Spokane, WA. We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experience. You can count on our team to help...
resolve your concerns.
To assist Ms. [redacted] in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact Ms. [redacted] by 9/3. As a company, we’re committed to delivering a great experience with every stay with us.
If for some reason Ms. [redacted] concern is not resolved, please contact me directly at [redacted]@wyn.com and I will personally help address her needs.
Count on me,
Sincerely,
Tara E[redacted]
Customer Care Representative
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted]. I received a call from Days Inn corporate, not from the general manager as stated. They offered a partial reimbursement to me which they will be sending to my home. The customer service from the local business manager is still very poor. Regards, [redacted]
Dear Contact:
Thank you for
notifying our office of the concern filed by Dane F[redacted] at the Days Inn
property located in Spokane, WA. We are sincerely sorry to hear we
did not provide the guest, with an excellent Days Inn experience. You can count on
our team...
to help resolve your concerns.
To assist Mr.
D[redacted] in reaching a resolution, I’ve informed the Days Inn’s general manager
of the situation. The general manager will contact D[redacted] within 3-4 business days. As a company, we’re committed to delivering a great
experience with every stay with us.
If for some reason
D[redacted] concern is not resolved, please contact me directly at [redacted]
and I will personally help address Dane's needs.
Count on me,
Sincerely,
Tara E[redacted]
Customer
Care Representative