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Days Inn Springfield

3260 E Montclair St, Springfield, Missouri, United States, 65804-4776

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We stayed there the night of Saturday 6/8 t 1 o'clock am. I booked over the phone. Everything was fine until we looked in the computer drawer and found 8 or 9 teeth, root and all and Chinese food trash with a receipt that was dated June 3. the phone in the room was broken so I used my cellphone to call the front desk. I was told that because they did not have any additional rooms available to move us to that we could either get out now for a refund or stay the night and speak with management in the morning. We chose to stay the night. When I spoke to the manager the next morning we were told that the lady we spoke to the night before had written in their log book that she offered us another room but we refused it. This was a lie because they had no clean rooms to offer and there had been a no vacancy sign on the front door when we checked in. I told the owner that I took pictures of the teeth and trash but did not remove it. The manager refused to believe me and called me a liar. I asked the manager to check the cameras and to look in the room or the pictures on my phone and she refused. I was told that she was the property owner*** but *** is listed on the card. She refused to give me his number.

Days Inn Springfield Response • Jun 11, 2019

Revdex.com Case #: ***Hotel Site #: ***Customer Care Case #: *** Hello:
Thank you for notifying our office of the concern filed by *** at the Days Inn *** property in Springfield, MO. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before June 13, 2019. As a company, we’re committed to delivering a great experience with every stay with us.

Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at *** and I will personally help address the guest's needs.
***Liaison, Customer CareWyndham Hotels & Resorts, Inc.Office:

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Address: 3260 E Montclair St, Springfield, Missouri, United States, 65804-4776

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