Days Inn St Petersburg Central Reviews (%countItem)
Days Inn St Petersburg Central Rating
Address: 650 34th St N, Saint Petersburg, Florida, United States, 33713-9027
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+1 (727) 327-1625 |
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After a long day at the beach my family and I decided to book a room through booking.com last minute at what we thought would be a descent and clean place for the night. Upon arrival we could clearly see that the pictures that were advertising the hotel were outdated. When we got out of our car we decided to give the room a chance and got our key for the room.
We went in and as soon as we opened the door the stench of mold hit us. I looked around the room like I always do just to make sure it was clean and I found bedbugs as well as mold growing on the underskirts of the beds. We decided to turn in our key and leave due to the poor conditions of the room. I had never seen a room so dirty in all my stays in a motel and I travel for work. To make matters worse they refused to give me a refund because my wife panicked and said we had a family emergency because she was so upset over the room.
Needless to say I will be reporting this to the local health authorities.
Product_Or_Service: Hotel room
Order_Number: XXXXXXXXXX
Refund I would like a full refund of my room price because of the poor conditions of the room and health violations.
Revdex.com Case #: XXXXXXXX
Hotel Site #: XXXXX
Customer Care Case #: XXXXXXX
Dear Contact:
Thank you for notifying our office of the concern filed by *** at the Days Inn by Wyndham property in Saint Petersburg, FL. To assist in reaching a resolution, I've informed the property's general manager of the situation. The general manager will contact the guest on or before August 6th 2020. As a company, we're committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ***@wyndham.com and I will personally help address the guest's needs.
Cheryl
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.
Office: XXX-XXX-XXXX
On November 6th, my wife and I were coming home from Germany and we had previously booked this hotel on booking.com. Upon arrival to the hotel, we could see that the pictures online were not an accurate representation of the actual hotel. It was easy to see that the hotel was dirty on the inside, it did not seem to be in a safe area as there were homeless walking around in the alley and a semi that carries junked cars in the parking lot. We were aware we had agreed to a nonrefundable room but when you are met with something that is not up to expectations or an accurate representation of what is online, you obviously don't want to stay. We contacted the hotel via booking.com for a cancellation request but were still charged one nights stay. A dispute was filed through our credit card but it did not go in our favor after the merchant claimed they never heard from us and we lied about the state of the hotel in our dispute. Upon further investigation, plenty of reviews from the same week we had planned to stay there began to pop up on Google, Booking.com, and TripAdvisor saying the exact same things - unsafe area and dirty hotel, there were many reviews about bed bugs as well. We do not believe it is far to have to pay for even one nights stay when our expectations were so clearly not met and we felt unsafe and like we could leave with bed bugs but the merchant insists we are just lying.
Product_Or_Service: Hotel Room
Refund We would like the merchant to agree to refund the one nights stay. It is not fair that because they think their hotel is just fine that we have to pay. We had no way of knowing 24 hours in advance that the hotel was going to be dirty and unsafe so the terms and conditions should not apply to this situation.
Revdex.com Case #: XXXXXXXX
Hotel Site #: ??
Customer Care Case #: ???
Dear ***
Thank you for notifying our office of the concern filed by ***. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
- Confirmation number
- Exact address/name of the hotel:
- Under what name was the reservation booked:
- Date of arrival (exact date of stay):
- Room number:
If for some reason this concern is not resolved, please contact me directly at ***@wyndham.com and I will personally help address the guest's needs.
Brenda
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.
Office: XXX-XXX-XXXX