Complaint: 10762136
I am rejecting this response because:My cat does not have fleas. She has been seeing a vet over the past month due to having congestive heart failure and he would vouch for that. This was a bed bug that bit me, I have a doctor who looked at the bites and agreed. I not only have photo evidence but also have a video indicating that this bed bug was in the room that I stayed in at this hotel (Days Inn University Downtown). I will try to find a way to provide this video to the Revdex.com, as I unfortunately cannot upload it to this message. Your unwillingness to refund a total of $150-300 is uncanny. The fact that you're accusing me of making this up is beyond ridiculous and the most unprofessional customer service I've ever experienced in my life. I have no reason to make this scenario up. Anyone can get on Yelp.com and read the many other horrible experiences that guests have had at this exact hotel. I will not accept anything other than a refund for the nights that I did not stay at this hotel due to being bitten by bed bugs.
Regards,
[redacted]
Complaint: 10762136
I am rejecting this response because:My cat does not have fleas. She has been seeing a vet over the past month due to having congestive heart failure and he would vouch for that. This was a bed bug that bit me, I have a doctor who looked at the bites and agreed. I not only have photo evidence but also have a video indicating that this bed bug was in the room that I stayed in at this hotel (Days Inn University Downtown). I will try to find a way to provide this video to the Revdex.com, as I unfortunately cannot upload it to this message. Your unwillingness to refund a total of $150-300 is uncanny. The fact that you're accusing me of making this up is beyond ridiculous and the most unprofessional customer service I've ever experienced in my life. I have no reason to make this scenario up. Anyone can get on Yelp.com and read the many other horrible experiences that guests have had at this exact hotel. I will not accept anything other than a refund for the nights that I did not stay at this hotel due to being bitten by bed bugs.
Regards,
[redacted]