Days Inn Victoria Uptown

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The repair has not yet been completed, we have received a promise and a tentative date when the repair is scheduled to be completed Please keep this open until the work is completed to our satisfaction Regards, [redacted] ***

---------- Forwarded message ----------From: Date: Thu, Jun 2, at 3:PMSubject: Re: Revdex.com Message re: [redacted] ComplaintTo: [redacted] ***,Please let Ms [redacted] know that we apologize for not returning her calls immediately Our records indicate that there was a payment withdrawn from her account on May 12, and that we did issue her a refund check on May 20, At this time we consider this issue resolved.Please let me know if you need anything else from me.Sincerely, Jim V [redacted] , Community ManagerRenner Management Group, IncRoyalton Rd., Suite DP.OBOX 33208North Royalton, OH 44133440-237-5567440-237-Fax866-592-Toll Freewww.rennermgmt.com

Contractor Scott C [redacted] from [redacted] will be calling the owner to schedule this week

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Please let it go on record that I am not satisfied with the response from RMG, as this is another example of the weak, unsubstantial answers I have been receiving for the past several monthsRMG has had no problem accepting my monthly maintenance fees, so RMG should take complete responsibility and coordinate the repair of the foundation of my condo in a timely manner It is unjustifiable to pass responsibility to the contractors for causing delaysIf the primary contractor was delaying the start time by months and months, another contractor should have been contacted and another estimated quote should have taken place Please allow me to provide some background to illustrate the lack of urgency I have been receiving from RMGSeveral contractors inspected my condo in November and December of in order to provide quotes to RMGIn January, I called RMG to request an update, I was told the board had to finalize plans and would have more information in FebruaryIn February, I spoke to the representative from RMG at our annual board meeting, and was told that there were still no updatesIn March of 2015, a third contactor inspected my condo in order to provide another quoteOn March 16th, the rep from RMG told me the repairs would take place in 4-weeksOn April 10th, I provided a written letter to the rep from RMG requesting a written proposal for the repairsI received no response to my written letter until I had an attorney send a second letterIn the written response from RMG dated May 29th, RMG finally admitted that they are responsible for facilitating repair but still could not provide a date that my family would need to move outOn June 11th I sent another letter explaining my frustration and requesting that the repairs commence as soon as possibleAs of writing this response I have not been contacted by RMG regarding my June 11th letter Furthermore, the moving service [redacted] and the carpet installer didn’t even contact me until June to let me know they were providing quotes to RMGThe primary contractor provided a quote in March so I don’t understand why it took several months to determine the moving service and carpet serviceThis delay is clearly an issue with the coordination efforts of RMG and has nothing to do with the primary contractor It should not take over seven months to coordinate a repair of a concrete slab and I feel that the planning should have all been finalized before winter ended so that repairs could commence when the ground thawedI believe the postponement of the repairs shows a lack of competence and lack of responsibility of RMG as the property management company who accepts my monthly maintenance feesI have asked many, many times for the representative from RMG to keep me informedI feel I have been deceived and have not been taken seriouslyAs evidenced by other complaints on the Revdex.com website RMG is extremely inefficient at coordinating property managementThis is extremely poor quality service Once again, I would like repairs to commence immediately on the foundation below my condoI will not consider this matter closed until we have an agreed final proposal and the primary contractor is breaking ground at my propertyI expect RMG to handle this complaint with utmost urgency as this is a significant burden on my familyRegards, [redacted] ***

The $50.00 is not owed by the owner and will be credited to the account. a new updated statement will be sent showing that $50.00 credit. The lights have been looked at multiple times and the problem is an underground fault. An electrician has been contracted to repair all lights on [redacted] ***

The contractor ** ***, has been contacted and will have the repair done week of January 22,

*** ***, We received your commentsYesterday we were notified that the project is scheduled for August 18-21, Please be aware that the *** *** Condominium Association Board of Directors approves the various contractors used at the association, not Renner Management GroupIt is hoped that this matter is now resolved

Renner Management Group, Incis the managing agent for the *** Condominium Association and helps in the collection of monthly maintenance feesRenner Management Group does not have any owner's money, that money is in the account of the AssociationThere was a mix up in the with looking up and
verifying the name *** *** with relation to unit ***We will get the money refunded ASAP

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please let it go on record that I am not satisfied with the
response from RMG, as this is another example of the weak, unsubstantial answers
I have been receiving for the past several months. RMG has had no problem
accepting my monthly maintenance fees, so RMG should take complete responsibility
and coordinate the repair of the foundation of my condo in a timely manner.
It is unjustifiable to pass responsibility
to the contractors for causing delays. If the primary contractor was delaying
the start time by months and months, another contractor should have been
contacted and another estimated quote should have taken place.
 Please allow me to provide some background to
illustrate the lack of urgency I have been receiving from RMG. Several
contractors inspected my condo in November and December of 2014 in order to
provide quotes to RMG. In January, I called RMG to request an update, I was
told the board had to finalize plans and would have more information in
February. In February, I spoke to the representative from RMG at our annual
board meeting, and was told that there were still no updates. In March of 2015,
a third contactor inspected my condo in order to provide another quote. On
March 16th, the rep from RMG told me the repairs would take place in
4-6 weeks. On April 10th, I provided a written letter to the rep
from RMG requesting a written proposal for the repairs. I received no response
to my written letter until I had an attorney send a second letter. In the
written response from RMG dated May 29th, 2015 RMG finally admitted
that they are responsible for facilitating repair but still could not provide a
date that my family would need to move out. On June 11th I sent
another letter explaining my frustration and requesting that the repairs
commence as soon as possible. As of writing this response I have not been contacted
by RMG regarding my June 11th letter.
Furthermore, the moving service
[redacted] [redacted] and the carpet installer didn’t even contact me until June to
let me know they were providing quotes to RMG. The primary contractor provided
a quote in March so I don’t understand why it took several months to determine
the moving service and carpet service. This delay is clearly an issue with the
coordination efforts of RMG and has nothing to do with the primary contractor.
It should not take over seven
months to coordinate a repair of a concrete slab and I feel that the planning should
have all been finalized before winter ended so that repairs could commence when
the ground thawed. I believe the postponement of the repairs shows a lack of competence
and lack of responsibility of RMG as the property management company who
accepts my monthly maintenance fees. I have asked many, many times for the representative
from RMG to keep me informed. I feel I have been deceived and have not been
taken seriously. As evidenced by other complaints on the Revdex.com website RMG is
extremely inefficient at coordinating property management. This is extremely
poor quality service.
Once again, I would like repairs
to commence immediately on the foundation below my condo. I will not consider
this matter closed until we have an agreed final proposal and the primary
contractor is breaking ground at my property. I expect RMG to handle this
complaint with utmost urgency as this is a significant burden on my family. Regards,
[redacted]

---------- Forwarded message ----------From: <jv[redacted]@rennermgmt.com>Date: Thu, Jun 2, 2016 at 3:59 PMSubject: Re: Revdex.com Message re: [redacted] ComplaintTo: [redacted] <[redacted]@cleveland.Revdex.com.org>[redacted],Please let Ms. [redacted] know that we apologize for not returning her calls immediately....

 Our records indicate that there was a payment withdrawn from her account on May 12, 2016 and that we did issue her a refund check on May 20, 2016. At this time we consider this issue resolved.Please let me know if you need anything else from me.Sincerely, Jim V[redacted], Community ManagerRenner Management Group, Inc.10147 Royalton Rd., Suite DP.O. BOX 33208North Royalton, OH 44133440-237-5567440-237-3995 Fax866-592-5567 Toll Freewww.rennermgmt.com

We are working on the breakdown of the exact numbers they want for financials. History on all delinquents will be emailed over today.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as I receive a statement to show the $0 balance, as of today I have not yet received the revised invoice.
Regards,
Julie Wood

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me IF AND ONLY IF they do as they say. They have been telling me since October 19, 2016, that the money would be refunded ASAP. If I do not receive the money within 2 weeks, I will file an additional complaint with the Revdex.com, open a complaint with the Attorney General's office, and investigate filing in small claims court. I do have copies of all of our email correspondence from October 19, 2016, to the present, and all other necessary documents. It is unconscionable that this matter is still unresolved.
Regards,
[redacted]

December 2017 and January 2018 financials AND bank statements were turned over to Association.

The $50.00 is not owed by the owner and will be credited to the account. a new updated statement will be sent showing that $50.00 credit. The lights have been looked at multiple times and the problem is an underground fault. An electrician has been contracted to repair all lights on [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.The repair has not yet been completed, we have received a promise and a tentative date when the repair is scheduled to be completed.  Please keep this open until the work is completed to our satisfaction.  
Regards,
[redacted]

As stated in the complainant's note, this IS an atypical repair that requires the coordination of numerous contractors, including the moving/storage of furniture, carpeting removed/stored/ hotel accommodations, contractors to stabilize the floor, drywall repairs. The time frame required in...

contacting the numerous contractors that are needed for the necessary components to make this project happen is dependent on the response time of those contractors. Admittedly the delays in their responses are frustrating to the unit owner and to us as well. These contractors are not employees of the association or our Management Company whereby we would be able to dictate the scheduling. Numerous parties are involved in the scheduling process. At this point we have all of the elements contracted for and are simply waiting for a start date from the primary contractor involved, which is anticipated to be the end of July.We were in the process of contacting the owner when we received your email. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.
[This consumer response was received by Revdex.com via ODR, it is a copy/paste; please also refer to the attached document.][redacted] We have a few questions...1. As of October 2018, our total liabilities and reserve was at $83,279.34,  If we deduct the $43,200 for Assurance and add $1,750 for November and December's money going into reserve, that puts us at $41,829.34.  If we take off $1,070.44 (for the check for my basement and salt and for Yard Works-does that really come out of our reserve?), that puts us at $40,758.90.  You have us at $39,237.29.  Where is the extra $500+ going out to?2. In the 2018 financials, it says that on Jan. 23rd, five bills were paid to [redacted].  One for the amount of $167.85, $241.00, $307.50, $327.50, and $656.75.  What are all those amounts for?  3. The delinquency has 11 people on there and many say, including myself, pay their monthly fees.  How is that figured out and why at so many different amounts?  I'm aware that #5 is behind but all others I thought were good.  I was told that [redacted] asked you to remove the fees from [redacted] in #3, as she asked several times when she moved in how much she owed, etc. and no one from Renner got back to her.  I know, [redacted] amount was from when her unit was not getting fixed in a reasonable amount of time and she sent you an email stating that she was holding her maintenance fees back until it got fixed.  Once it was, she paid all amounts.  There shouldn't be a late fee.  [redacted] says she is never late and why do I have a $51 late fee?  I used to pay automatically until twice, I had two payments taken out of my same paycheck.  Now I send in checks and they are always before the 10th.4. January's finances has a lot of numbers missing.  That can't be right.  Please let us know the answers to these questions.Thank you![redacted]

Contractor Scott C[redacted] from [redacted] will be calling the owner to schedule this week.