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Days Inn Willows

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Days Inn Willows Reviews (1)

Review: For our stay, multiple service issues including cleanliness and customer service.

We arrived in Willows, CA in the late evening of 7/7/2013. We were not planning on staying in that location, but due to unforeseen circumstances, we needed a room for the night for ourselves and our two children ages 4 & ** We booked our reservation through Expedia with a credit card. We called the Days Inn, and inquired whether the card would be charged by Expedia or we would pay at the desk. We were told that Expedia takes the payment and the Days Inn gives them a commission. Upon arrival we were told different, so we paid cash, (approx. $75, have receipt just not at time of complaint) only for the clerk to tell us that he would then cancel the online reservation so our card wouldn't be charged.

Our room that we stayed in, #124, was disgusting. The blankets were dirty, and a pair of someone elses dirty black socks were found in one of the corners of the room. In the bathroom, the wall paper was peeling off of the wall, and found underneath was black mold. There was also the red mold/mildew found around the joints that connect the toilet seat to the toilet. The swimming pool, which would've been nice to have the kids play in prior to leaving, was more like a stagnant pond. It was green and had green growth of some sort floating on the surface. When we addressed the clerk about this he stated, "Well you guys came in late last night." As if the time of arrival was dependent on the facilities cleanliness. Due to the cleanliness we already witnessed and the fact that the office which the breakfast was served in reaked of curry, we chose not to partake, but needed to fill up our water bottles, however none was provided at the breakfast, so we went to the Starbucks next door for it.

Overall the stay was very disappointing and makes me question if this is how most Days Inns are operated. Usually hotels/motels are full of hospitality, and having been on the road for 12 hours, that would've been a warm welcome. But instead we were greeted with cold reception, lies, and filthiness. (we also have documented all of this with pictures taken during stay)Desired Settlement: We wish for our payment to be returned to us, along with another stay for a different location of our choosing to use in the future. We would also like to see that specific location to make neccessary repairs for future customers to have a pleasant stay. Along with that being said, monthly audits of the facilities cleanliness and customer service would also be something that is warranted to ensure that the Days Inn corporate standards are being met.

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Description: Hotels

Address: 475 N Humboldt Ave, Willows, California, United States, 95988

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