Days Inn Wisconsin Dells

Review: I made a one night reservation for me and my girlfriend. While doing so I gave them my debit card number on which they charged immediately an agreed upon $100 (original Priceline price for days inn, which was replaced by Econolodge without notice, but that's another story). Once I arrived, me and my girlfriend walked into the lobby where about 10 groups of angry customers were lined up complaining about bugs, bedrooms not being made, and various other issues. Unfortunately, I was already locked in a contract, so I gave the place a try. Once receiving my keys, I drove my car over to the closest outside door to our room. The doors would not open. they were broken, as the lock would not show either a red or green light. We decided to go through the lobby and try to find our room before bringing luggage in. Even with the help of a map, it was hard to find my room because the number had been ripped off of the door. the only reason I knew it was my room was because of the rooms around us and my key worked in the door. We open the door and walk into a messy, horrible smelling, buggy room with a toilet that flushes every 10 seconds, an unmade bed, a ground level window that had the screen bent back as if somebody tried to get in (and succeeded) and there were no locks on the window. It looked as if squatters were living there. I immediately was repulsed and walked to the front desk for a refund, which was denied. I said that they did not provide me with the quality services that they promised, and I was told the manager had not been heard from in 48 hours, but I would get a call when they did. I attempted to book a different hotel, but my card was declined. I find out this is because they charged me a second time when I checked in, only $120 this time. My girlfriend pays for the room. I look online for my credit card transactions, because I had a bad feeling. I was right, they charged my credit card that I gave Priceline as well. The manager calls, and tells me he will not refund my money.Desired Settlement: I have already been refunded the extra 120 on my debit card, but I want the money I gave them for a quality room, because I was not given one. I also want my credit card credited back. I feel they owe me more money than what I paid as well due to the inconvenience of not having gas to get home from vacation due to their triple charge, the extra $50 I had to pay for a room at a hotel that was unplanned, harming my credit by maxing out my card, and in general ruining the last day of my vacation.

Business

Response:

This was the only charge we have of the guest. I have enclosed a copy of the bill with charges and charges to guest's credit card. We also provided a copy of this via booking.com/priceline.com. Guest would need to contact credit card company for more information or if there was any other charges.

Thank You

[redacted],GM

Consumer

Response:

Review: My family and I stayed overnight in Room 200 at the Econolodge on Friday, July 26th and Saturday, July 27th, 2013. Room conditions were so unsatisfactory that we requested a discount on our stay. Specifically, our double-bed sofa sleeper and sofa were broken leaving the living area nearly unusable; the oven was so dirty that housekeeping even said it could not be cleaned leaving the kitchen nearly unusable; the railing on the balcony was not secure and dangerous leaving the balcony almost unusable; the hotel sauna and hot tub jets did not work as advertised; and there was no juice, milk, or regular coffee available for the continental breakfast as advertised. Go to TripAdvisor.com for additional reviews in support of my claim.

When we checked in late Friday evening, my credit card was initially charged in the amount of $385.80 for a two-night stay. On Saturday, I spoke with a man named [redacted] at the front desk and explained the problems with our room and requested a discount. [redacted] agree to adjust (discount) our bill by $185.00, for a total balance due of $200.80. He provided me a receipt showing the discount and adjusted balance due. I have a copy of this receipt. However, when I checked with my bank this morning, my account shows that my card was charged $385.80 on 7/26 and charged an additional $185.00 on 7/27 rather than a discounted adjustment of $185.00. My attempts at reaching [redacted] and the hotel manager have been unsuccessful at resolving this billing mistake. Based on the TripAdvisor.com reviews, similar stories are being posted and that the manager is not responding to their complaints. Therefore, I would like this matter resolved through the Revdex.com.Desired Settlement: I would like a billing adjustment of -$185.00 from my credit card, for a total balance due of $200.80 (=$385.80 minus $185.00) for our two-night stay at Econolodge as soon as possible. Please contact me at [redacted] if you would like a copy of the receipt we were provided as described above.

Consumer

Response:

Thank you for processing and forwarding my complaint to the Econo Lodge for their response. My bank called me today to inform me that $185 was credited to my account; HOWEVER, they said that the Econo Lodge also withdrew another $140 today from my account.

Review: On 07/11/2013 I booked a room for one night (07/12/2013). I was quoted a rate of $144.89. I have email confirmation of the room being booked for one night only at that price. Upon viewing my bank account online on 07/15/2013 I noticed I had been charged $295.00 I immediately contacted the hotel to inquire about why I was charged that amount. I was told by the manager ([redacted]) that it was an error on the hotel's part and that they had booked me for an addtional night. He said that my money would be refunded for the second night. After checking my bank account two days later and finding no refund or even a pending refund, I called the Econolodge corporate office to inquire further. I was then informed by Econolodge corporate that I needed to speak to Booking.com (the 3rd party who I booked my room through). According to Econolodge corporate, Booking.com had booked the room for 2 nights instead of 1. I contacted Booking.com and was told they have confirmation from the hotel that the room had been booked for one night only. I then contacted [redacted] again on 07/19 and he informed me that this was an issue that needed the attention of the General Manager of the hotel. Today I called again and reached the GM (his name is [redacted]) who informed me that I would not receive any money back and he then hung up on me.

I have multiple emails from Booking.com and was told over the phone multiple times by the hotel that it was a mistake on the part of the hotel and that the room was booked for only one night. This has been handled by the hotel staff in the most unprofessional and unsastisfactory manner imaginable. The mistake was theirs (admitted multiple times by them) and yet they have now informed me they will not refund my money.Desired Settlement: First and foremost, I want the money owed to me refunded. Second, I'd like some sort of explanation of how a service based business can be so utterly unprofessional and incompetent in fixing a mistake that was theirs to begin with.

Business

Response:

Please see attached files. Guest did book for two night at check in and signed the registration card. Also see the folio and check in and check out time on the folio. We have sent this information to booking.com and numerous times to guest. We have explain this to guest numerous time. Please take a look at these attachments.

Thank You

This hotel should be condemned. I would not recommend it as suitable for animals or crack whores. Upon check in all four rooms we had reserved were not clean, had stained bed linens and also torn bed skirts. We took pictures of dirty toilet seats, silly string on the walls and door, DNA samples on the bed linens,cigarette butts and soiled carpet. When I asked to see the manager I was informed he was not available and that I could leave him a voice mail. I informed the desk clerk that we were leaving to find somewhere else to stay and he informed me that we had not given a 24 hour cancellation and we were subject to charges. I informed him if we were charged, I would contact the health department to inspect the hotel as it is not a healthy environment. I feel Econolodge should adopt the skull and crossbones as their new logo. This place is pathetic.

Review: I drove from Burnsville MN to WI Dells and check in to Days Inn in WI Dells when I was checking in to the hotel I asked to have a bedroom and to have a leaving room with a sleep-couch the gentleman at the front desk told me that I will get everything that I asked for plus 20% off my bill because I was checking in at 4am. When I came in to the room I went to sleep in the morning I woke up and found out that the room was dirty and that the couch was broken when I went down to talk to the front desk the associate told me that I need to talk to the manager and that he will be in later I asked to be given a call by him when he will be in when he came in he never called me when I got back to the hotel he I went to the front desk and spoke with the manager told him about my complain he said he will give me off but I will have to stay there than I asked to have the couch changed he said i'm asking to much now and he will not do that when I told him that it was me and 2 more people he said well just share the bed. I told him that we are checking out right away and that I was promises 20% he said that i'm lucky that he is not charging me for both night when I think that he did because on there website it said that the nigh is only 68$ and they charge me 144$. when we check out I did call the main office and they said that they will let settle this but they only send me 60$ and is all I would like to see something more done thank you.Desired Settlement: I would like to see all the money back

Business

Response:

I apologize for the experience you had as you described. We can not find guest under that name in our system. If you provide correct information, we will be happy to look into this. Would you please check if guest stayed in our hotel. I would also like to see a receipt that shows all the refund and things she talked about. Looking forward to your reply.

Thank You

GM

Review: I called the hotel to cancel my reservation because my son's teams was not added to bracket for that weekends baseball tournament even though our team had paid the entry fee. Upon calling I talked to [redacted] the general manager he said it would be no problem given the circumstances and he would issue the $225 refund. I called back a few days later when I did not see the credit in my account and contacted [redacted] at the hotel again. He told me I needed to give it seven to ten days. I never received the refund. Now they are telling me they cant do it and via an email [redacted] is saying we never had this conversation. I have the calls logged into my work phone, the date and time and how long. I have kept a log of our conversations, and my co-worker of five years who sits very close to me heard the entire conversation.Desired Settlement: $225

Business

Response:

Please provide us with a valid cancellation number. Our record does not show that reservation was canceled. If you provide us with a valid cancellation number, we will be happy to send you an refund. But until we do receive a valid cancellation number, that 15% discount we have sent you via email would be the only thing we can offer. As mentioned on email, your reservation clearly states the cancellation policy.

Thank You

[redacted],GM

Consumer

Response: