Day's Inn

I would highly recommend this school to anybody who wants to study massage therapy. I would also recommend this business if you want to receive an incredible massage. I went to school for a year and was taught by Ms. Abby, and completed the internship working with Mr. Stone. I have personally witnessed the way they try to accommodate all of their customers and the lengths they will go to so that every customer is taken care of. From my experience, Mr. Stone was nothing but professional and made it his business to be as clear as possible when relaying any information. As for Ms. Abby, she is one of the best teachers I have ever had. Ms. Abby will go above and beyond to help any student, and she genuinely cares about everyone's success. However, the bottom line is you will get out of this class whatever you put into it.

Guest reserved room online with booking.com.  She booked a NON REFUNDABLE reservation.  We even had the Conference call with booking.com to confirm that she chose the non refundable reservation.  Hotel was willing to offer guest partial refund despite of her not acknowledging...

booking.com reservation policy.I am sending you a confirmation letter for her reservation along with the cancellation policy.Thank you.

Review: Me and my friend are attending the Anthrocon Convention in Pittsburgh and we reserved a room at the Days Inn, which I reserved the room well in advance, with the understanding that, for 5 days, we would not have to pay for the entirety of the stay until we had to check out. Also we were trying to pay half and half.During the first night here, the power kept flickering on and off. And it's still doing that every night.When we arrived the woman behind the counter said that I did not have enough for the total of the room for the whole stay, and had to redo the reservation to where I paid for two days, which I did pay, and then we would have to come back each morning to keep paying for each night.My roommate then went to pay for the third day and they charged her twice. Still have not refunded her and one of the women behind the desk said that "Because it is a debit card, we cannot help you".eSo today, we try to get it set up for two nights, (Today is 06JUL2013), and we were under the understanding that the payment wouldn't be charged yet so that the manager of this establishment would be able to correct the problem with the double charging. Later on this morning my friend looked at her bank statement and it showed that they still went and charged for the full two nights anyways, instead of holding onto the payment until the manager arrived in the next day or so. I went to talk to her about it and all she said was "Was it a debit card? I'm sorry, I can't help you if it's a debit card."There were also booking problems for about five other rooms (So about nine other people) that were in the lobby this morning as well. The manager checked someone into our room when we were still checked into it.We have been paying, with tax, $100.31 a night (with military discount) for a room that has power outages ever few hours in the night, getting charged too soon when we were told otherwise, and even though they put us in a bigger room, we have still been having these problems.Desired Settlement: My roommate, [redacted], and I would appreciate a full refund for the nights that we have been staying here. We have been having problems with having to pay too soon, mediocre customer service, and in my roommate's case, double charging. This has been an extremely stressful series of events for both of us. This is also the first time in a very long time I have taken leave. I generally do not like to be stressed like this, leave or not. A refund would be extremely appreciated.

Business

Response:

This is in regards to case number [redacted].

Here is all of the information on the case. I tried speaking with the customer via email (his choice) but he stopped responding to me.

It seems to me like he is seeking compensation for his stay. He was charged the correct amount. There must have been miscommunication between my staff and the guest. I am hoping I cleared up the communication by responding to him via email. As far as compensation we feel there is none needed. I can offer him a discount coupon for his next visit. Once you see all the documentation in my email I asked him what I could do for him and he never responded.

Please let me know ASAP when this case is resolved.

Thanks,

Manager

To: [redacted]

Hello Mr. [redacted],

My name is [redacted] and I am the new Manager of the Days Inn Pittsburgh;

I took over on 07-15-2013.1 see you had some issues at our property back in the beginning of July 2013

I called you on 07-18-2013 to get to the bottom of the issues however, I got no return phone call.

Today I received a letter of a complaint from the Revdex.com about the same complaint you already filed with our property. Please feel free to give me a call so I can get to the bottom of this issue:

Thank you,

Review: I booked a room for one night at the Days Inn in Pittsb urg on Banksville Rd, the next morning I checked out. I look at my bank account and seen that I am being chaged twice for only one night. I contacted the hotel to see why am I being charged twice, they said I had 2 reservations, but I only had one conformation number. The girl at the desk did cancel the one reservation. But I still got charged for the date I was checking out. She told me the booking was through priceline and that I needed to contact them. So I contacted priceline and they had no information on me. The representative from priceline called the hotel back through three way and she said that it was her fault for not checking correctly. The woman from the hotel told me the manager was not in, and for me to call the customer care hotline, she provided me with their number and I calles. When I called then they was very rude to me and I asked to speak to a manager, and the guy hung on up me. When I called back, a representative from Days Inn said that they were closed. I called the hotel first thing in the morning and once again the manager was not in, so I sent him a email about this matter, and he was not helpful at all. All he kept saging was it's an authorization hold and I need to contact the desk. I told him I contacted the front desk and it was nothing they could do. And he never replied back to me. Very unprofessional and does not want to handle this situation. I have been giving the run around and am very unpleased of how this business is treating me. I was on the phone with the company from Pittsburgh, PA till I was 15 minutes away from home Akron, OH and that whole time nobody helped me and I was giving the around.Desired Settlement: all I want is a refund and explanation as to why I was charged twice when the girl at front desk canceled my reservation that I didn't know about.