Daystar Designs

Initial Business Response /* (1000, 5, 2015/09/21) */
It is the policy of North Side Plumbing to offer a year warranty on new installations and a day warranty on repair work unless otherwise specified
We provided the customer with a written estimate to make repairs on a leaking lead water
service
It was stated in the estimate that North Side Plumbing does not warranty repair work on leadWe completed the work as stated on the estimate and documented again on the work order that we do not warranty lead repairs
Enclosed is a copy of the signed estimate and work order
Initial Consumer Rebuttal /* (3000, 7, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At the time of repair there were no other options givenNorth Side Plumbing only repaired a small section of the entire pipeNot being well versed in plumbing I did not know this was not the normNormally when this type of repair work is performed you have the option to replace the entire pipeFor $only feet of line was repaired and I was notified only after the work was completedThis work was done knowing the lead could/would eventually failIt shouldn't be assumed customers know the ins and outs of a professional business
Final Business Response /* (4000, 9, 2015/10/06) */
Contact Name and Title: Tara ***, Vice President
The plumber has been with the company for over years and is very knowledgeable and experiencedHe specializes in water services and always recommends a full replacement when lead lines are presentThere is no reason for him to not replace the line unless the cost of replacement is a concern for the customer
The plumber recalls this job and the conversation between him and the customerThe plumber quoted and performed a repair on the line rather than replacement because that is what he believed the customer wanted and was agreed on
Understanding the frustration and disappointment of the customer upon noticing a new leak, our most recent quote issued 9/2/already reflects a significantly discounted rate on labor and materialWe will honor the 2nd quote, option 2, at an additional discount for a total amount of $1,
OFFER: