Dayton Auto Rebuilders, Inc.

This pet parent has been contracted by our customer service departmet and they are working together to get him refunded for his purchase

At Blue Buffalo we take all consumer complaints very seriouslyOur customer service team is reaching out to this pet parent directly to request some additional information and provide any assistance she may need All of our products come with a 100% satisfaction guarantee
which allows a pet parent to return the unused portion of the product to the retailer for a full refund or exchange

Blue Buffalo responded directly to Ms*** after reviewing her claimWe could not honor her claim because her pet's medical notes indicated she was suffering from an infection and was prescribed a course of antibiotics as a treatmentThere is no indication that her pet's illness was in any
way a result of the diet she had been fedIf she would like to submit further information, we would be happy to take another look at her claim

This is currently a matter of ongoing litigation and cannot be addressed on an individual basis on the Revdex.com

I had my vet write a letter in regards to seeing a number of dogs with GI issues that have resolved after changing away from Blue Buffalo Food It can't be more black and white that there is a problem with the food.Please see attached letter
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

All Blue Buffalo products come with a 100% satisfaction guarantee and can be returned at the store level for a full refund or exchange with a receiptWe encourage this pet parent to continue to work with our customer service team if they were unable to get refunded for this product at the store
level for any reason

Complaint: [redacted]
I am rejecting this response because:The Business response is ridiculous! I wrote the President and CEO. I received no response from him!  [redacted] was not professional enough to respond. I did talk to their customer Service. They were also very rude and unprofessional. I sent the UPC, Code information and receipt to [redacted] in a letter.  They admit getting the letter and UPC, but do not admit receiving the receipt and Codes off bag.  The Lady I spoke with basically called me a liar.  She was very rude. When I said I will file with the Revdex.com she laughed and said go for it!  I understand why they have a F rating with the Revdex.com. They should do the right thing and refund the money. I will never buy Blue again. I have gone on a social media campaign warning people to avoid Blue.  These people are dishonest. Their service is pathetic. I tried to work with their customer service. Petsmart told me to contact Blue. I did. The food was not quality. It was in clumps and molded. It was thrown away after getting the UPC and bag information. Blue should do the right thing and stand behind their product and refund the money. The case would be closed and I would be satisfied. Work with their customer service? I did!!! They were rude and blew me off. I wrote the President and CEO of the company! Refund the money and lets close this case!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:when I spoke to your customer service agent they told me to throw it in the trash.[redacted] did not want me shipping a bug infested bag of cat food back to them.I feed 1 [redacted] and 1 [redacted] your dog food in addition 15 to 20 feral cats each night.I am a good customer and thought I was feeding my animals the best food on the market.Im sure this was a mistake with your merchant but try looking into the eyes of 15 hungry feral cats with 3 inches of snow on the ground at 12 degrees.I am a [redacted] and order my pet food on line with 2 day free shipping.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: On going or not I am not asking for Blue to admit the wrong doing
because it is apparent from past dealing  Blue...

Buffalo will not ever take responsibility.  Again, I am still wanting a refund of my money on the dog food.  They have a statement on the web site that they have the "True Blue Promise"  So if they actually stand behind this Promise refund my money  $219.00
Sincerely,
[redacted]

Blue Buffalo takes all consumer complaints very seriously. We have a specific process in place that includes a review of all medical notes by our Staff Veterinarian and Legal Team. This process begins when a pet parent contacts our customer service department directly and provides us with specific...

information including medical notes and product codes. Without being able to review this information we have no way to complete our investigation. We have directly reached out to the pet parent below with our claim form but encourage them to contact us if they did not receive our message, ###-###-####.

Blue Buffalo takes all consumer complaints very seriously. Our customer service team will be reaching out to this pet parent directly to assist and collect more information. We'd like to encourage this pet parent to return the product directly to the retailer for a full refund or exchange.

Blue Buffalo takes all consumer complaints very seriously. We have a specific process in place that includes a review of all medical notes by our Staff Veterinarian and Legal Team. This process begins when a pet parent contacts our customer service department directly and provides us with specific...

information including medical notes and product codes. Without being able to review this information we have not way to complete our investigation. We encourage this pet parent to contact our customer service team directly at ###-###-####. We also provided her information to our customer service team and they have sent out a claim form to begin the process. Thank you.

Blue Buffalo takes all consumer complaints very seriously. We have a specific process in place that includes a review of all medical notes by our Staff Veterinarian and Legal Team. This process begins when a pet parent contacts our customer service department directly and provides us with specific...

information including medical notes and product codes. Without being able to review this information we have no way to complete our investigation. We encourage this pet parent to contact our customer service team directly at ###-###-####.

Blue Buffalo has been in touch with Ms. [redacted] and has resolved this situation.

Blue Buffalo's customer service team has been in contact with this pet parent directly. We encourage her to continue to work with them and complete a claim form so we can fully investigate this matter. Thank you.