Dayton Auto Rebuilders

Complaint: [redacted] I am rejecting this response because: On going or not I am not asking for Blue to admit the wrong doing because it is apparent from past dealing Blue Buffalo will not ever take responsibility Again, I am still wanting a refund of my money on the dog food They have a statement on the web site that they have the "True Blue Promise" So if they actually stand behind this Promise refund my money $ Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:when I spoke to your customer service agent they told me to throw it in the trash[redacted] did not want me shipping a bug infested bag of cat food back to them.I feed [redacted] and [redacted] your dog food in addition to feral cats each night.I am a good customer and thought I was feeding my animals the best food on the market.Im sure this was a mistake with your merchant but try looking into the eyes of hungry feral cats with inches of snow on the ground at degrees.I am a [redacted] and order my pet food on line with day free shipping Sincerely, [redacted]

Blue Buffalo's customer service team has been in contact with this pet parent directlyWe encourage her to continue to work with them and complete a claim form so we can fully investigate this matterThank you

Blue Buffalo takes all consumer complaints very seriouslyWe have a specific process in place that includes a review of all medical notes by our Staff Veterinarian and Legal TeamThis process begins when a pet parent contacts our customer service department directly and provides us with specific information including medical notes and product codesWithout being able to review this information we have no way to complete our investigationWe encourage this pet parent to contact our customer service team directly at ###-###-####

Blue Buffalo takes all consumer complaints very seriouslyOur customer service team will be reaching out to this pet parent directly to assist and collect more informationWe'd like to encourage this pet parent to return the product directly to the retailer for a full refund or exchange

Blue Buffalo takes all consumer complaints very seriouslyWe have a specific process in place that includes a review of all medical notes by our Staff Veterinarian and Legal TeamThis process begins when a pet parent contacts our customer service department directly and provides us with specific information including medical notes and product codesWithout being able to review this information we have no way to complete our investigationWe have directly reached out to the pet parent below with our claim form but encourage them to contact us if they did not receive our message, ###-###-####