We never found this pink iPhone Approval from [redacted] , we refunded her rental for $which is what she asked for in the letterPlease close [redacted] Executive Assistant
She was sent an invoice from Enterprise for $171 because [redacted] didn’t pay all the days of her rental. I confirmed with the DRU prior to calling her that her claim was paid in full. I let her know that she paid $150 of the remaining $321.21, but that unless she or [redacted] paid the... remaining $171.21, she would continue to be responsible for this. She understood but said she just couldn’t pay it. She also said [redacted] had told her they would cover this and didn’t. I let her know that unless it was paid by someone she would stay on DNR and be sent to collections. I also emailed her my contact info for further questions.
When this complaint cam* to us it was resolved Her* is th* answer again as to what w* did Pleas* close. Sophia F*Back when this cam* through, I left her a messag* that w* reviewed th* fil* and saw th* majority had been paid I let her know in th* messag* w* would tak* car* of th* remaining balanc* (less than $20) and remov* th* DNR I asked her to call m* in th* message, and sh* never did I sent this sam* summary to *** when I resolved it I just doubl* checked, and she's no longer showing on DNR
I came to an agreement of a payment plan with the branch manager Nicole B*** they still sent me to collections (and was sent back to them), I paid them off but they still have me on their ban list.This is absolutely ridiculous and pretty poor way to do businessWe just recently got in an accident and found out I was still bannedI have all the CC statements showing me holding up my end of the deal with paymentsI have attached all payments I could find
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
I did speak to this Customer initially, the reservation was prepaid online at [redacted]. I did ask her to give it a couple days to see if the refund would process automatically, I’m not familiar with how the prepay refunds work in the system. If it didn’t come off automatically I could try to...
contact her CC company to get a refund issued. When I spoke to her again and she stated the amount was still being held, I advised her I would call and try to have the authorization released. I have normal credit card access in Odyssey, however no access to the card number she used to prepay. I advised her of this and advised I would need the phone number and card number in order to call. I also gave her the option of the both of us calling to conference everyone in so we could find out what information was needed to refund the deposit, without her having to give me the credit card number. She stated she did not want to call her credit card company under any circumstances and stated she would not give me the card number either, that she just wanted her money back and we needed to figure out a way to refund it. I’m not sure any other way we could have handled this to get the customer her money back in the timeframe she wanted it. I will contact her again to see if her refund has since been processed in the system and follow up. I was able to reach the customer, she stated she did receive the refund she expected from Alamo. She stated it took about 2 weeks, but she did receive it.
To Whom it May Concern, WE have made several attempts to reach out to this customer as well as sending them a letter via fed ex asking them to call us or email us so that we can resolve. To this date we have not heard back from the customer. After several attempts of trying to...
reach out with not response there is not much that we can do. If customer is needing resolution to this we need to hear back from them, otherwise we consider it a closed caSe. Thanks! [redacted] Please see the attached letter that was sent to the customer. [redacted] 1732 E Rental Car Way Phoenix, AZ 85034[redacted]
October 20, 2015 Ms. Mor 3550 3rd Ave. #2ESan Diego, CA 92103 Dear Ms. Mor, We received your letters, thank you for sharing your experience with us at our Phoenix Sky Harbor location. I have been calling you using the phone on your reservation 619-299-3019 but I have not been able to get in touch with you. If you would like to discuss this further, please email me your contact information to [email protected] or call me at 602-481-4310. Sincerely, Janik de la Cruz
We never found this pink iPhone. Approval from [redacted], we refunded her rental for $170.09 which is what she asked for in the letterPlease close. [redacted]Executive Assistant
She was sent an invoice from Enterprise for $171 because [redacted] didn’t pay all the days of her rental. I confirmed with the DRU prior to calling her that her claim was paid in full. I let her know that she paid $150 of the remaining $321.21, but that unless she or [redacted] paid the...
remaining $171.21, she would continue to be responsible for this. She understood but said she just couldn’t pay it. She also said [redacted] had told her they would cover this and didn’t. I let her know that unless it was paid by someone she would stay on DNR and be sent to collections. I also emailed her my contact info for further questions.
I just spoke with this customer. He was very understanding when I explained that unfortunately we don’t take responsibility for personal vehicles left on our lot and that it is up to the customer to take that risk. He said he did get an estimate for the damage which came to $1020 but he...
said he is most likely not going to get it fixed and not worth it. I told him I would put in a couple calls to our body shops who we use to see if they could get him a better estimate and he said he appreciated that and he was open to seeing if I can help get him a better deal. I am going to call him back after I make a couple phone calls otherwise this one is resolved and there is not much more we can do here.
Spoke with customer today. He had already picked up his next rental car in Orlando by the time we received this message, and he had been looking for the complimentary upgrade for this Orlando rental that he was promised after the Phoenix-Mesa rental a year ago. When they arrived in...
Orlando, they bought an upgrade into a GMC Terrain for an additional $18 per day. I contacted Marc Christiansen, VP of the Orlando Airports, and asked him to remove the upgrade charge and bill it back to me in Group 50. It should total about $126 plus tax, perhaps in the $150 range. He’s happy to do so, and so I communicated this plan to Mr. [redacted] (husband of renter, [redacted]) who was just tickled to finally have someone reach out to him and resolve his issue.
Revdex.com, We have attempted to contact Ms. [redacted] since June of 2015. We haven’t been able to reach her and sent a letter certified mail. Ms. [redacted] didn’t qualify to rent the vehicle under our current qualifications listed on the Website. It is a requirement that the credit card and driver’s license information be in the same name in order to rent the vehicle. Ms. [redacted] didn’t qualify under these circumstances. She had access to our policies and knew our credit and driver’s license policies. We are denying her claim. We also need to receive information from her to speak with her directly. [redacted] Michele P[redacted]Executive Assistant[redacted] fax
Resolved this issue on 2/18 by fixing the rate and refunding him the $47.43. LVM for customer advising him of the fix and provided my direct line for further assistance. Michele P[redacted]Executive Assistant[redacted]
[redacted]
[redacted]
To Whom It May Concern: Enterprise Leasing Company of Phoenix, LLC (“Enterprise”) is in receipt of a customer concern notification regarding a vehicle rental to Ms. [redacted] on March 12, 2016. Upon review of the rental transaction, the employee who processed the Costco membership discount...
inadvertently failed to update the rental with the Costco coupon code, thus incorrectly charging Ms. [redacted] for the vehicle upgrade. Each employee at the rental location is receiving additional training on this program to ensure the coupons are applied correctly and at no additional expense to the customer. As a result of this administrative error, a refund of $95.05 was processed on April 8, 2016. We hope Ms. [redacted] finds this remedy satisfactory and we look forward to servicing her car rental needs in the future. Sincerely,Michele P[redacted]Executive Assistant
Dear Revdex.com,
I have spoke to the business area manager according to my complaint (ID [redacted]).He is very kind and willing to help me to resolve the problem.I've check my account and I got the refund that he...
promised so lets consider this complaint resolved.
Regards,
[redacted]
We never found this pink iPhone Approval from [redacted] , we refunded her rental for $which is what she asked for in the letterPlease close [redacted] Executive Assistant
She was sent an invoice from Enterprise for $171 because [redacted] didn’t pay all the days of her rental. I confirmed with the DRU prior to calling her that her claim was paid in full. I let her know that she paid $150 of the remaining $321.21, but that unless she or [redacted] paid the... remaining $171.21, she would continue to be responsible for this. She understood but said she just couldn’t pay it. She also said [redacted] had told her they would cover this and didn’t. I let her know that unless it was paid by someone she would stay on DNR and be sent to collections. I also emailed her my contact info for further questions.
When this complaint cam* to us it was resolved Her* is th* answer again as to what w* did Pleas* close. Sophia F
*Back when this cam* through, I left her a messag* that w* reviewed th* fil* and saw th* majority had been paid I let her know in th* messag* w* would tak* car* of th* remaining balanc* (less than $20) and remov* th* DNR I asked her to call m* in th* message, and sh* never did I sent this sam* summary to *** when I resolved it I just doubl* checked, and she's no longer showing on DNR
I came to an agreement of a payment plan with the branch manager Nicole B*** they still sent me to collections (and was sent back to them), I paid them off but they still have me on their ban list.This is absolutely ridiculous and pretty poor way to do businessWe just recently got in an accident and found out I was still bannedI have all the CC statements showing me holding up my end of the deal with paymentsI have attached all payments I could find
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
I did speak to this Customer initially, the reservation was prepaid online at [redacted]. I did ask her to give it a couple days to see if the refund would process automatically, I’m not familiar with how the prepay refunds work in the system. If it didn’t come off automatically I could try to...
contact her CC company to get a refund issued. When I spoke to her again and she stated the amount was still being held, I advised her I would call and try to have the authorization released. I have normal credit card access in Odyssey, however no access to the card number she used to prepay. I advised her of this and advised I would need the phone number and card number in order to call. I also gave her the option of the both of us calling to conference everyone in so we could find out what information was needed to refund the deposit, without her having to give me the credit card number. She stated she did not want to call her credit card company under any circumstances and stated she would not give me the card number either, that she just wanted her money back and we needed to figure out a way to refund it. I’m not sure any other way we could have handled this to get the customer her money back in the timeframe she wanted it. I will contact her again to see if her refund has since been processed in the system and follow up. I was able to reach the customer, she stated she did receive the refund she expected from Alamo. She stated it took about 2 weeks, but she did receive it.
To Whom it May Concern, WE have made several attempts to reach out to this customer as well as sending them a letter via fed ex asking them to call us or email us so that we can resolve. To this date we have not heard back from the customer. After several attempts of trying to...
reach out with not response there is not much that we can do. If customer is needing resolution to this we need to hear back from them, otherwise we consider it a closed caSe. Thanks! [redacted] Please see the attached letter that was sent to the customer. [redacted] 1732 E Rental Car Way Phoenix, AZ 85034[redacted]
October 20, 2015 Ms. Mor 3550 3rd Ave. #2ESan Diego, CA 92103 Dear Ms. Mor, We received your letters, thank you for sharing your experience with us at our Phoenix Sky Harbor location. I have been calling you using the phone on your reservation 619-299-3019 but I have not been able to get in touch with you. If you would like to discuss this further, please email me your contact information to [email protected] or call me at 602-481-4310. Sincerely, Janik de la Cruz
This complaint has been resolved. Customer was refunded.
We have refunded the customer the difference. Please close. Michele P[redacted]Executive Assistant[redacted][email protected]
We never found this pink iPhone. Approval from [redacted], we refunded her rental for $170.09 which is what she asked for in the letterPlease close. [redacted]Executive Assistant
She was sent an invoice from Enterprise for $171 because [redacted] didn’t pay all the days of her rental. I confirmed with the DRU prior to calling her that her claim was paid in full. I let her know that she paid $150 of the remaining $321.21, but that unless she or [redacted] paid the...
remaining $171.21, she would continue to be responsible for this. She understood but said she just couldn’t pay it. She also said [redacted] had told her they would cover this and didn’t. I let her know that unless it was paid by someone she would stay on DNR and be sent to collections. I also emailed her my contact info for further questions.
I just spoke with this customer. He was very understanding when I explained that unfortunately we don’t take responsibility for personal vehicles left on our lot and that it is up to the customer to take that risk. He said he did get an estimate for the damage which came to $1020 but he...
said he is most likely not going to get it fixed and not worth it. I told him I would put in a couple calls to our body shops who we use to see if they could get him a better estimate and he said he appreciated that and he was open to seeing if I can help get him a better deal. I am going to call him back after I make a couple phone calls otherwise this one is resolved and there is not much more we can do here.
Refund check was mailed to the wrong address. New check for refund will be going out today. Customer is aware and understands.
Complaint has been handled. Customer has been called and apologized to.
This customer was refunded $1035.25. Please close.
Spoke with customer today. He had already picked up his next rental car in Orlando by the time we received this message, and he had been looking for the complimentary upgrade for this Orlando rental that he was promised after the Phoenix-Mesa rental a year ago. When they arrived in...
Orlando, they bought an upgrade into a GMC Terrain for an additional $18 per day. I contacted Marc Christiansen, VP of the Orlando Airports, and asked him to remove the upgrade charge and bill it back to me in Group 50. It should total about $126 plus tax, perhaps in the $150 range. He’s happy to do so, and so I communicated this plan to Mr. [redacted] (husband of renter, [redacted]) who was just tickled to finally have someone reach out to him and resolve his issue.
Revdex.com, We have attempted to contact Ms. [redacted] since June of 2015. We haven’t been able to reach her and sent a letter certified mail. Ms. [redacted] didn’t qualify to rent the vehicle under our current qualifications listed on the Website. It is a requirement that the credit card and driver’s license information be in the same name in order to rent the vehicle. Ms. [redacted] didn’t qualify under these circumstances. She had access to our policies and knew our credit and driver’s license policies. We are denying her claim. We also need to receive information from her to speak with her directly. [redacted] Michele P[redacted]Executive Assistant[redacted] fax
Resolved this issue on 2/18 by fixing the rate and refunding him the $47.43. LVM for customer advising him of the fix and provided my direct line for further assistance. Michele P[redacted]Executive Assistant[redacted]
[redacted]
[redacted]
To Whom It May Concern: Enterprise Leasing Company of Phoenix, LLC (“Enterprise”) is in receipt of a customer concern notification regarding a vehicle rental to Ms. [redacted] on March 12, 2016. Upon review of the rental transaction, the employee who processed the Costco membership discount...
inadvertently failed to update the rental with the Costco coupon code, thus incorrectly charging Ms. [redacted] for the vehicle upgrade. Each employee at the rental location is receiving additional training on this program to ensure the coupons are applied correctly and at no additional expense to the customer. As a result of this administrative error, a refund of $95.05 was processed on April 8, 2016. We hope Ms. [redacted] finds this remedy satisfactory and we look forward to servicing her car rental needs in the future. Sincerely,Michele P[redacted]Executive Assistant
Dear Revdex.com,
I have spoke to the business area manager according to my complaint (ID [redacted]).He is very kind and willing to help me to resolve the problem.I've check my account and I got the refund that he...
promised so lets consider this complaint resolved.
Regards,
[redacted]