We apologize if the customer felt as though they were inconvenienced during their shopping experience The [redacted] did shop with us on 8/27/and selected a mattress and adjustable bases At the time of purchase they signed the Day Sleep comfort Guaranty, of which I have attached This explains the guarantee and 90% credit to reselect This credit takes into consideration a 10% handling fee We do offer delivery on a charge basis; however, the ***' elected to pick up the mattress set on 8/31/ When the mattress seemed firmer than initially wanted, the customer came into the store and met with the sales person to reselect It is my understanding from the sales associate, they recalled signing the Sleep comfort form; although, they did feel a fee should not be withheld from the credit due to all the inconvenience After they left the store upset the sales associate and his sales manager met with the store manager and he agreed to waive the fee as a one time courtesy At this point the sales associate contacted the customer to advise The customer returned the mattress they felt was too firm and selected another utilizing their one time sleep comfort guarantee All transactions were handled and issue resolved on 10/23/ We very much appreciate the ***' purchase and do hope they are happy with their latest mattress It is also our desire they will chose us on future furniture or bedding needs [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: ,Hi this email is in reference to the issueNo one was at my home at the time the company attempted to re deliverI had no knowledge that the re deliver was done because from my understanding they couldn't do it that dayI'm not sure who they got to sign for the items because no one was at my homeI'm not familiar with the signature of the paper and it's definitely not mineNot sure of who or where they delivered the items but they are not at my homeIf I need to contact the CEO of the company let them know I willI will not be responsible for something that I do not haveThanks [redacted]
We apologize if the customer felt as though they were inconvenienced during their shopping experience The [redacted] did shop with us on 8/27/and selected a mattress and adjustable bases At the time of purchase they signed the Day Sleep comfort Guaranty, of which I have attached This explains the guarantee and 90% credit to reselect This credit takes into consideration a 10% handling fee We do offer delivery on a charge basis; however, the ***' elected to pick up the mattress set on 8/31/ When the mattress seemed firmer than initially wanted, the customer came into the store and met with the sales person to reselect It is my understanding from the sales associate, they recalled signing the Sleep comfort form; although, they did feel a fee should not be withheld from the credit due to all the inconvenience After they left the store upset the sales associate and his sales manager met with the store manager and he agreed to waive the fee as a one time courtesy At this point the sales associate contacted the customer to advise The customer returned the mattress they felt was too firm and selected another utilizing their one time sleep comfort guarantee All transactions were handled and issue resolved on 10/23/ We very much appreciate the ***' purchase and do hope they are happy with their latest mattress It is also our desire they will chose us on future furniture or bedding needs [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: ,Hi this email is in reference to the issueNo one was at my home at the time the company attempted to re deliverI had no knowledge that the re deliver was done because from my understanding they couldn't do it that dayI'm not sure who they got to sign for the items because no one was at my homeI'm not familiar with the signature of the paper and it's definitely not mineNot sure of who or where they delivered the items but they are not at my homeIf I need to contact the CEO of the company let them know I willI will not be responsible for something that I do not haveThanks [redacted]