Dayton Metro Police Athletic League

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are in receipt of your complaint with the RevDex.com regarding the policy referenced aboveIt has been referred to me for
reply.In my phone call with you on February 22, 2017, I indicated that
the 1099-R form that was sent to you was correct due to a policy ownership
change on
February 25, Additionally, I e-mailed a copy of the cost basis
work sheet from *** *** *** for your file.I apologize for the long wait time you experienced with our call
centerWe have added additional representatives to assist with answering
callsMonday, Tuesday, and Wednesday are our large call volume days but we
have repaired the problem with the star (*) key and it is working for a
callback if needed

We apologize that There was a delay in processing. The request submitted was fulfilled and sent March 10, and has cleared our bank. If we may be of additional assistance, please let us know. Thank you

Please see attachment of letter to Ms***. I spoke to Ms*** yesterday and answered her questions. This is a follletter of our conversation. Thank you

Please see attached email sent to Ms***. The funds she has requested has been sent by Federal Express, overnight mail after having a conversation with her by phone today at 3:PMMy name is *** *** and I have received you complaint with the Revdex.comWe had a systems issue
with our computers and I apologize for thedelay in getting your funds to youThe system generated a check and I have it and would like to overnight it to you since the system did not generate the Wiretransfer as you requestedAdditionally, when the system malfunctioned, it did not show a gain in your policyHowever after an audit, it was figured manuallyand there was a gain.You were not charged for the wire transfer and will not be charged for the overnight delivery.I just tried to contact you but your voice mail box is full and I was unable to leave a messageWould you please give me a call, my direct line is listed below, andI will be happy to send your funds to you as soon as possible.Thank you for your time and again I apologize for the delay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I am satisfied with the document about the 1099-R form and the brief explanation they sent me. However, I am still not satisfied with their horrible customer serivce operation. Please see my attached comment
Regards,
*** ***

[redacted]'s death occurred in August, 2016. [redacted] was the sole primarybeneficiary of both annuities. Before Mrs. [redacted] could submit her claims for payment,her death occurred in October, 2016.This complicated settlement of the annuity death claims and additional information...

wasrequested to be submitted by [redacted] and [redacted], to be reviewed with NationalWestern legal counsel. I did leave a message for [redacted] earlier in January, 2017 andthen on January 2ih, 2017, prior to receiving the inquiry from the Revdex.com, Icalled and left Mr. [redacted] a message that the claims had been approved for payment andchecks were being issued payable to the [redacted] and [redacted] Trust. The checks arebeing mailed today to the office of [redacted], Attorney at Law, as Ms. White had beenrepresenting the [redacted] family.

July 15, 2015 [redacted] Subject:          Revdex.com ID:         [redacted] Policy No. [redacted] Insured: [redacted] Dear Ms, [redacted]: Thank you for speaking with me today...

regarding your policy referenced above. I appreciate the opportunity to assist you. I apologize for the inconvenience you have experienced. As discussed, I have requested a PIN number and it will be sent to you by regular mail. Please let me know if you do not receive it within 15 business days. Please be sure to send the Beneficiary change form completed and signed, Power of Attorney, and a letter of authorization regarding your Financial Advisor. Once all is received, we will change the beneficiary and send you an endorsed copy for your file. With the letter of authorization, a note will be placed on your annuity that will allow the call center representatives to be able to speak to him/her without you on the phone. Additionally, the Power of Attorney will also be noted on your policy to avoid confusion. Thank you for your patience's as we try to correct the problems with our customer service phones. If you have additional questions or need further assistance, please feel free to contact me at [redacted] and I will be happy to assist you. Cordially, [redacted] Client Services Annuity Department cc:          Complaint File [redacted] Revdex.com, Austin Texas.--

I have e-mailed the Mr. [redacted] 2-7-17 and he has responded with his questions.  They have been answered as of end of day 2-7-17 by e-mail.  If I may of further assistance to Mr. [redacted] or the Revdex.com, please do not hesitate to contact me.  Thank you [redacted]

It is the processing procedure of National Western Life to take all requests in the order they come in.  Our normal processing time is fourteen (14) business days.  This request was done within our processing procedure times and is being Federal Expressed to the Ms. [redacted]...

today for overnight delivery.We apologize for the inconvenience this may have caused and would have processed it sooner if we could.  We do not hold requests but at this time of year we have an influx requests to process.  I have called Ms. [redacted], leaving a voice message, to let her know the funds are being sent today January 30, 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:They are still...

referring to the request submitted by my sister -- which was a completely different request for an entirely different amount. My request is still pending. I mentioned this in my original complaint and they completely ignored it. To be absolutely clear, there were TWO SEPARATE REQUESTS: One filed by [redacted] (my sister) and one filed by me. Each request had our respective information -- different SSNs, etc. I have yet to receive funds for the request I submitted.This complaint needs to be reviewed carefully this time. I'm not sure how I can make this more clear. TWO SEPARATE REQUESTS, AND MINE IS STILL OUTSTANDING.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The requested funds are being sent today by overnight Fed-X with a letter of apology to the customer.  I have called him to let him know it is on the way.

Ms. [redacted], I just left you a voice message and I do see that we have two requests.  It is very unusual for us to receive request in duplicate from each owner.  I see that we questioned it as a duplicate request for two different amounts and the processor was told to process each one separately.  That did not get completed.I have now requested a rush process for the $10,000.00.  It will be processed today, and should go out Wednesday overnight mail at our expense.You are certainly correct that the errors should not have happened. I will be following up to make sure this goes out for you. Once again my apology for our errors.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  [redacted] was very responsive to my complaint, and the check has nowbeen deposited to my account. I thank National Western's explanation from [redacted] and look forward to continued good service and communication. I also thank the Revdex.com for helping to resolve this issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

A call was made to Mr. [redacted]s explaining that we had utilized the banking information that was sent.  The policy will not lapse and we will draft for the premium tonight.  Please see letter of confirmation attached.At this time, this has been resolved.

Mr. [redacted], Here is the statement off of our website. I will order you an official statement but this is what you would see on the website. Please note that I have circled the current account value. Additionally, I have ordered another PIN number for you and it is being mailed out tomorrow. We have...

temporally placed your draft on hold as you requested. You may receive a bill. If so, it is your option to pay it or not. I will contact you tomorrow, Friday 7-10-15, after 11:00 AM CST to discuss any further questions you may have. Thank you for your patience and I sincerely apologize for the delay you have experienced with our call center. We are making every effort to resolve the issue with our vendor and have new call representatives in training to alleviate the call volume. Kind regards, [redacted] Annuity Client Services