Dayton Metro Services

Complaint: ########
I am rejecting this response because:
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ######, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,I personally met with Mr. and Mrs. [redacted] (very nice people) concerning their problem with dirt left on the yard and the hole.  We filled the hole with fresh top soil and took out the old sod and replaced it with new sod. I did explain to Mr. [redacted] that a lot of the sod was dormant...

because of winter.  We also raked up some of the dead thatch around the area and cleaned the fence with soap and water. Everything was to Mr. [redacted] satisfaction when I left their house.  I also gave them dinner out at a restaurant of their choice on me for their trouble.  Mr. [redacted] said they were going out of the country the following day but would respond back to the Revdex.com.  If there is anything else I can do please let me know.Thanks,[redacted]Owner

To Whom it may concern,I'm very sorry we didn't give [redacted] an update to his proposal in the time frame he wanted. Estimator [redacted] sent [redacted] a proposal for a fence the morning of April 20th, 2015. That same afternoon [redacted] passed out and was taken by rescue to the...

hospital where he has been fighting for his life with pancreas issues for over 3 weeks now. I personally called and explained to [redacted] what had happened to [redacted] and that I, [redacted], would sent up an appointment to go back to his property in Fernandina and update his proposal as soon as possible. My General Manager sent an email to [redacted] to setup another appointment for me to meet with him and he responded, "WELL LETS SEE!  I TALKED TO THE OWNER AND HE ALSO DROPPED THE BALL ON THIS BID SO I WILL JUST GO WITH ANOTHER COMPANY!"  [redacted] said he even worked with the owner.  I am the owner and I only had a 1 minute conversation over the phone with him while I was out of town to explain what had happened to [redacted].I have owned Best Fence for almost 19 years now and have always had an A+ rating with the Revdex.com the entire time. You don't get that type of rating for that long unless you earn it. We work hard every day to keep that rating and I am very proud on my office staff and my field crews.  We did reach out to [redacted] but were turned down. I'm very sorry it came to that but there just wasn't much we could do to make it there any faster under the circumstances.[redacted]Owner / President