Initial Business Response / [redacted] (1000, 5, 2014/09/26) */ We have been in contact with the customer since Wednesday the 24thThe customer was supposed to be in for an inspection by 12:today, 9/26, and has not shown yetWe will continue to attempt to get the truck in for an inspectionWe have not seen the truck in the shop since when the application was performed
Initial Business Response / [redacted] (1000, 5, 2015/03/25) */ Contact Name and Title: [redacted] Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com We have made several attempts to contact the customer to further discuss this issue by both phone and emailThe customer was supposed to call back Monday, 5/23, and we have still not heard from themWe would still be willing to go over the repairs the car needed and the customer authorised when they have the time Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Called several times on Monday, no one picked up the phoneWill call again tomorrow Final Business Response / [redacted] (4000, 9, 2015/03/30) */ On 3/the customer and I spokeThe customer says he called but didnt want to leave a message so I was unware of his callsThe customer will be out of town until MayWhen he returns we will sit and discuss the repairs that he authorized and we performed to see if any assitance will be able to be offeredWe request that the case be closed until we can review the repairs in May with the customer
Initial Business Response /* (1000, 5, 2014/11/26) */
The customer came in for recalls on 11/8/During our inspection process, we noted that fluids required changing as part of regular maintenance and that the engine belt was in need of immediate replacementThe customer declined those services
at that timeHowever, we performed the recalls for the seat tracks and brake stop update at no charge
The customer returned 11/12/with the car overheating and all the dash lights onThe engine belt had broken which stops the water pump and alternator from turningWe replaced the belt and the thermostat due to the overheatingWe performed the needed repairs and during our test drive, the ABS light came onThe ABS would need the rear speed sensor replaced with the hub assembly
The customer returned on 11/17/for us to re-inspect the radio and heater that he says had worked before the repairsWe also checked a source of steam coming from under the hoodWe again inspect the radio and heater knobsWe did not have to remove them for any of the previous repairsThe issue with the heater is in the heater box in the dashThe doors are binding inside the assemblyThe radio is just not workingThe radio is an internal electrical problemAgain, nothing that we didThe source of the steam is a defective thermostat gasket that
we replaced under warranty
The customer's Yaris is a with 61,miles on the vehicleThe first time we had worked on the car was 11/8/The customer stated that all of these problems happened after we worked on his vehicleSince the concerns which arose were in areas where we did not work on his vehicle, we dediced to check Toyota's National Service HistoryPer *** *** *** *** the customer had been made aware of the heater control issue and declined repairs at *** *** in February of At *** Toyota in May of 2014, the customer was also made aware of and declined repairs on the ABS light on situation which would require replacement of the speed sensorThe customer has accused Bredemann Toyota of causing those concerns after we worked on his vehicleBredemann Toyota has done nothing to cause problems with the radio, heater control or any other issuesWe have diagnosed, at no charge to the customer, both of these concernsIf the customer wishes to repair them, it would be at the customer's expense
If you have any questions, please feel free to contact me at
Respectfully submitted,
*** *** Service Manager
*** Toyota
Initial Business Response /* (1000, 5, 2015/03/25) */
Contact Name and Title: [redacted] Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@[redacted].com
We have made several attempts to contact the customer to further discuss this issue by both phone and email. The customer was...
supposed to call back Monday, 5/23, and we have still not heard from them. We would still be willing to go over the repairs the car needed and the customer authorised when they have the time.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Called several times on Monday, no one picked up the phone. Will call again tomorrow.
Final Business Response /* (4000, 9, 2015/03/30) */
On 3/27 the customer and I spoke. The customer says he called but didnt want to leave a message so I was unware of his calls. The customer will be out of town until May. When he returns we will sit and discuss the repairs that he authorized and we performed to see if any assitance will be able to be offered. We request that the case be closed until we can review the repairs in May with the customer.
Initial Business Response /* (1000, 5, 2014/09/26) */
We have been in contact with the customer since Wednesday the 24th. The customer was supposed to be in for an inspection by 12:00 today, 9/26, and has not shown yet. We will continue to attempt to get the truck in for an inspection. We have...
not seen the truck in the shop since 2012 when the application was performed.
Initial Business Response / [redacted] (1000, 5, 2014/09/26) */ We have been in contact with the customer since Wednesday the 24thThe customer was supposed to be in for an inspection by 12:today, 9/26, and has not shown yetWe will continue to attempt to get the truck in for an inspectionWe have not seen the truck in the shop since when the application was performed
Initial Business Response / [redacted] (1000, 5, 2015/03/25) */ Contact Name and Title: [redacted] Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com We have made several attempts to contact the customer to further discuss this issue by both phone and emailThe customer was supposed to call back Monday, 5/23, and we have still not heard from themWe would still be willing to go over the repairs the car needed and the customer authorised when they have the time Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Called several times on Monday, no one picked up the phoneWill call again tomorrow Final Business Response / [redacted] (4000, 9, 2015/03/30) */ On 3/the customer and I spokeThe customer says he called but didnt want to leave a message so I was unware of his callsThe customer will be out of town until MayWhen he returns we will sit and discuss the repairs that he authorized and we performed to see if any assitance will be able to be offeredWe request that the case be closed until we can review the repairs in May with the customer
Initial Business Response /* (1000, 5, 2014/11/26) */
The customer came in for recalls on 11/8/During our inspection process, we noted that fluids required changing as part of regular maintenance and that the engine belt was in need of immediate replacementThe customer declined those services
at that timeHowever, we performed the recalls for the seat tracks and brake stop update at no charge
The customer returned 11/12/with the car overheating and all the dash lights onThe engine belt had broken which stops the water pump and alternator from turningWe replaced the belt and the thermostat due to the overheatingWe performed the needed repairs and during our test drive, the ABS light came onThe ABS would need the rear speed sensor replaced with the hub assembly
The customer returned on 11/17/for us to re-inspect the radio and heater that he says had worked before the repairsWe also checked a source of steam coming from under the hoodWe again inspect the radio and heater knobsWe did not have to remove them for any of the previous repairsThe issue with the heater is in the heater box in the dashThe doors are binding inside the assemblyThe radio is just not workingThe radio is an internal electrical problemAgain, nothing that we didThe source of the steam is a defective thermostat gasket that
we replaced under warranty
The customer's Yaris is a with 61,miles on the vehicleThe first time we had worked on the car was 11/8/The customer stated that all of these problems happened after we worked on his vehicleSince the concerns which arose were in areas where we did not work on his vehicle, we dediced to check Toyota's National Service HistoryPer *** *** *** *** the customer had been made aware of the heater control issue and declined repairs at *** *** in February of At *** Toyota in May of 2014, the customer was also made aware of and declined repairs on the ABS light on situation which would require replacement of the speed sensorThe customer has accused Bredemann Toyota of causing those concerns after we worked on his vehicleBredemann Toyota has done nothing to cause problems with the radio, heater control or any other issuesWe have diagnosed, at no charge to the customer, both of these concernsIf the customer wishes to repair them, it would be at the customer's expense
If you have any questions, please feel free to contact me at
Respectfully submitted,
*** *** Service Manager
*** Toyota
Initial Business Response /* (1000, 5, 2015/03/25) */
Contact Name and Title: [redacted] Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@[redacted].com
We have made several attempts to contact the customer to further discuss this issue by both phone and email. The customer was...
supposed to call back Monday, 5/23, and we have still not heard from them. We would still be willing to go over the repairs the car needed and the customer authorised when they have the time.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Called several times on Monday, no one picked up the phone. Will call again tomorrow.
Final Business Response /* (4000, 9, 2015/03/30) */
On 3/27 the customer and I spoke. The customer says he called but didnt want to leave a message so I was unware of his calls. The customer will be out of town until May. When he returns we will sit and discuss the repairs that he authorized and we performed to see if any assitance will be able to be offered. We request that the case be closed until we can review the repairs in May with the customer.
Initial Business Response /* (1000, 5, 2014/09/26) */
We have been in contact with the customer since Wednesday the 24th. The customer was supposed to be in for an inspection by 12:00 today, 9/26, and has not shown yet. We will continue to attempt to get the truck in for an inspection. We have...
not seen the truck in the shop since 2012 when the application was performed.