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Dayton Toyota

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Dayton Toyota Reviews (11)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We spoke with Mr*** yesterday (5/13/14)We offered our assistance with several optionsMr*** appreciated our offer and wanted some time to consider which option he would takeWe emailed all of our contact infoand await his responseMr*** agreed that the Revdex.com could close the
complaint and allow us to resolve this issue with him

I entered the Dayton Toyota dealership in North Brunswick
and test drove a vehicleI told the sales person W.J.S I only had a ltd
time to spend, so I left after waiting minutes
for him to get a manager to just say helloAfter that the dealership refused to answer my
correspondence or deal with me in anywayI believe they disseminated negative information about
me to another dealershipAfter a week with no contact I went
to Autoland in SpringfieldA day after my Autoland visit,
Autoland ignored several requests for information the sales repJake
promised to provideI think the way my requests were ignored warrants a complaint

Because I had to wait for the diagnostic from the dealer that actually has my car. Initially we were never able to have a diagnostic, and so I was unable to state what the actual damage was. Nonetheless, I also had to wait for the president of Toyota to get back to me, as in the beginning he seemed as though he willing to work with me, and I tried to give him the benefit of the doubt. However, that doesn't seem to be the case and so I would like to continue with the matter. I also thought that someone would be contacting me by phone and not necessarily via email.

Dr. [redacted] [redacted] has been fully refunded for the two products in which he canceled. Thank You Ralph R[redacted]

After exchanging several messages, today (9/18/15), we spoke with the customer to express our concern about his issue and offer our assistance. This customer has been a customer of ours for several years and is very important to us. We reviewed the vehicle's service history and the multipoint...

inspections from his last visit. The very reliable, Toyota trained technician indicated the oil dipstick was "full." The customer was not charged for this inspection. The customer agreed to have the vehicle diagnosed at the Toyota dealership in [redacted] NY and keep us informed of the outcome. Thank you, Revdex.com for your assistance.

I am rejecting this response because: The Dealer had indicated that if there was anything that was found to be through in by their actions, they would rectify the matter. Their initial belief was that the fault was the result of a bad part or some other problem not connected to their techs. However, that wasn't the case. The results were that the engine seized as a result of oil starvation. I have also contacted the Toyota Corporate Office, and was told that the case was closed because the Community Relations Manger ([redacted]e) indicated that they were not responsible for what happened because I only requested a visual inspection, and thus they did not check the oil.  I am doing my best to be cooperative and resolve the matter, by just simply fixing my car. I am not sure if businesses are allowed to operate in a very unethical or dishonest manner, and suffer no consequences in the state of NJ. However, it seems that consumers are falling victim and prey to these unfair and unethical practices. Clearly there seems to be some dishonesty going on.

Dayton Toyota has extended a very generous, limited-time offer to this complaint, despite the fact that another business recently serviced this vehicle. If the customer would like to accept the offer, he should respond directly to us by October 5th. Thank you for your assistance.

The above mentioned complaint with Dayton Toyota has been resolved amicably and to my satisfaction.  Could you kindly mark it as such, as I am unable to do so on your website.  If you have any questions, please do not hesitate to email me.

Review: On September 4th I took my 2010 Toyota Prius in order to see if any services were needed at the time. I was informed that they would conduct an inspection and determine what services I needed. I was given a print out indicating that everything was fine, and that no services were needed at that particular time. My son and his mother drove the car to [redacted] NY on September 6 (300 miles away) and called indicating that the car was making a very loud noise.. They then stated that the car had cut off and they were stuck on the highway (Route 81 East in [redacted] NY). I called for a tow service. My son's mother indicated that she had the oil checked and that there is no oil in the car. I indicated that it was impossible because I just had everything checked out, and was told that there was a full tank of oil.. She indicated that there was no leaks and she is taking pictures to verify that. She was informed that the car couldn't be moved without being turned on because the car needed to be on in order to be put into neutral. She had oil put in order to ensure that there was no further damage to the engine. Nonetheless the vehicle was towed to a Toyota Dealer in [redacted] who indicated that there was an 0011 and 0016 error code and that there is likely engine damage, and he would need to take apart the motor to determine the damage. He indicated there were no leaks or water pump issues. He informed me that it would cost 420 dollars to take apart the engine to determine the damage. I went back to the dealer in Dayton NJ and spoke to Service Manager [redacted]. He emphatically stated that he stands behind his techs, and if they stated that everything was fine with the vehicle he believed them. I basically stated that we are all human and anyone is subject to error. He told me to get the tests done on the car, but he wouldn't cover the expense. However, if something came back indicating there was a cause that they were at fault he had no problem with fixing the car.Desired Settlement: I would like them to fix my engine or replace it. I had an issue in the past with this same Toyota whereas I brought tires that well before 1 year I was told I needed more tires. They dragged the issue until I was past the warranty, and then stated there wasn't anything that they could do. I want this company to stand behind their services.

Business

Response:

After exchanging several messages, today (9/18/15), we spoke with the customer to express our concern about his issue and offer our assistance. This customer has been a customer of ours for several years and is very important to us. We reviewed the vehicle's service history and the multipoint inspections from his last visit. The very reliable, Toyota trained technician indicated the oil dipstick was "full." The customer was not charged for this inspection. The customer agreed to have the vehicle diagnosed at the Toyota dealership in [redacted] NY and keep us informed of the outcome. Thank you, Revdex.com for your assistance.

Consumer

Response:

Because I had to wait for the diagnostic from the dealer that actually has my car. Initially we were never able to have a diagnostic, and so I was unable to state what the actual damage was. Nonetheless, I also had to wait for the president of Toyota to get back to me, as in the beginning he seemed as though he willing to work with me, and I tried to give him the benefit of the doubt. However, that doesn't seem to be the case and so I would like to continue with the matter. I also thought that someone would be contacting me by phone and not necessarily via email.

Business

Response:

Dayton Toyota has extended a very generous, limited-time offer to this complaint, despite the fact that another business recently serviced this vehicle. If the customer would like to accept the offer, he should respond directly to us by October 5th. Thank you for your assistance.

Consumer

Response:

I am rejecting this response because: The Dealer had indicated that if there was anything that was found to be through in by their actions, they would rectify the matter. Their initial belief was that the fault was the result of a bad part or some other problem not connected to their techs. However, that wasn't the case. The results were that the engine seized as a result of oil starvation. I have also contacted the Toyota Corporate Office, and was told that the case was closed because the Community Relations Manger ([redacted]e) indicated that they were not responsible for what happened because I only requested a visual inspection, and thus they did not check the oil. I am doing my best to be cooperative and resolve the matter, by just simply fixing my car. I am not sure if businesses are allowed to operate in a very unethical or dishonest manner, and suffer no consequences in the state of NJ. However, it seems that consumers are falling victim and prey to these unfair and unethical practices. Clearly there seems to be some dishonesty going on.

Review: We brought the car into the dealership because some of the dashboard lights (Brake, ABS, VSC) remained on, which indicated that there was an issue with the car. We were charged a $88.50 diagnostic fee by Dayton Toyota and they informed us the issue was with the ABS Actuator and Relays. They suggested that we get those parts replaced and that it would cost $2642.60. We decided to go ahead and get the car fixed. After they claimed the car was fixed, we picked it up and a couple days later the same issue was occurring where all of the error indicator lights were on the dashboard. We brought the car back to the dealership letting them know that the issue hadn't been fixed at all. We waited almost 2 weeks before they contacted us about the car again. They then informed us that the problem was actually something else (ECM shorting out) from what they'd originally told us and it would cost another $1900 to fix.Clearly they had never fixed the issue to begin with and had charged us $2642.60 for work that didn't address the problem we originally brought the car in for. Then they tried to get another $1900 out of us and wouldn't even admit that maybe, just maybe, they'd made a mistake on the initial diagnostic and either fixed something that wasn't the actual problem or missed something that was an issue the entire time.Desired Settlement: Since they refuse to even acknowledge that their work was subpar (best case scenario being that they negligently missed a real problem during their diagnostic) and since they haven't actually fixed the issue with the car, we would like a complete refund of the original payment that went towards the work on the car. That would be $2642.60 of the total $2864.28.

Business

Response:

We spoke with Mr. [redacted] yesterday (5/13/14). We offered our assistance with several options. Mr. [redacted] appreciated our offer and wanted some time to consider which option he would take. We emailed all of our contact info. and await his response. Mr. [redacted] agreed that the Revdex.com could close the complaint and allow us to resolve this issue with him.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: Auto Dealers - New Cars

Address: 2291 US Highway 130, Dayton, New Jersey, United States, 08810

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