DAZ Furniture Factory Direct

Initial Business Response / [redacted] (1000, 5, 2015/05/17) */ Revdex.com CASE#: XXXXXXXX In response to the above case I would like to state that the customers order is complete and will be delivered tomorrow It is not about lying but its just that the customer did not understand the customer wait time that the manufacturer has The customer was already informed about his order 5/at by the concerned who does the purchase ordersHis order was placed 4/24/and it was from two different manufacturers and both of them had different customer wait time which ranges from 4-weeksMay would make four weeks but we are delivering even before that I see no reason why the customer has to file a complaint when we are doing our best to assist him I hope the above has explained our side of the story which is true and correct to the best of my knowledge Thanks ***

Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ Revdex.com CASE#: XXXXXXXX In response to the above complaint may I state that the bed Ms [redacted] ordered comes with three slats However, if she would want to add a bunkie board she will have to order it out and pay for it as it does not come with the bed The only one who can help Ms [redacted] is herself and she should decided to buy the bunkie board Thanks [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not told and it was not listed in the product details that a bunkee board was needed therefore this product is not completeIt is like buying a bicycle that has no wheelsThe bed is uselessThis is extremely poor customer service Final Business Response / [redacted] (4000, 9, 2015/06/15) */ Revdex.com CASE#: XXXXXXXX In response to the above The bed comes from the manufacturer with three slats There is a choice to buy the bunkee board Since we cannot satisfy the customers wishes, because we do not manufacture the furniture, we would suggest that we pick up the bed and refund her money We cannot do any modifications to a piece of furniture that is manufactured according to a company standardAll we can do is to suggest Thanks [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't want to return the bedWe ended up getting extra slats so the bed is now usableHowever, I am certainly not satisfied with how the company had handled the situationAll they do is blame the manufacturer for the lack of a complete productThey have not fulfilled the order because they didn't give me a complete productIf the company was an honest one that cared to have repeat customers, it seems as though they would reimburse me for what I had to buy to make the product I purchased from them complete

Hello, In Response the the complaint filed by [redacted] ***, I would like to state the followingEvery customer buys a piece of furniture at their own discretion When [redacted] purchased the bed from [redacted] for sure being an online customer shedid ask questions and after being satisfied she/he went ahead and paid for the Bed This customer had ample of time to realize if the bed thatwas purchased was according to her requirement Physically there is nothing wrong with the bed, apparently the customer is using a box spring anda mattress which of course would make the bed high When buying a bed care has to be taken to actually know what kind of bed you will buy.One that has slats or the one that needs a bunkie board and both these two varieties need only mattresses, where as a bed without the both needsa low profile spring box and a mattress Also I do not recall anyone in my office being rude and nasty to any customer In short we are faced withsuch customers on rare occasions, and even though its difficult to swallow the filth they throw at us with words, we have to stand ground and havepatience [redacted] on the other hand, did wait for [redacted] to get back to him, but instead they approached Revdex.com The best thing for [redacted] to do is to use a bunkie boardwhich could be purchased locally and remove the box spring

Initial Business Response /* (1000, 8, 2015/06/08) */
Revdex.com CASE#: XXXXXXXX
In response to the above may I kindly state that
Mr *** opted to purchase a floor model which at the time of buying it he was informed that Floor models are a no return no exchangeHe also knew that the knobs were
missing, and was informed that we would try and find him knobs as this particular item is a discontinued itemUnable to procure these locally we had to resort to asking a favor from the manufacturer who in turn informed us that they will send out the knobs to the complainant Mr *** directly to his residence
Customer wanted to have them over night but as I have stated ordering out parts also has a customer wait time
There was no need for him to go through with any trouble as he knew what he was buying and knew the condition of itWe in fact extended extra service at no cost to try and get the manufacturer to send him the knobs
Also to mention we have offered him too much of discount
Thanks
***
Initial Consumer Rebuttal /* (3000, 10, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When buying the item I was assured, that I would receive the missing parts by the mailIt passed about two months since the purchase, and I still have not received them
Final Business Response /* (4000, 12, 2015/06/15) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
We emailed *** for the part needed Apr 21, rightafter customer placed the order with us, But we got information from ***, saying that this is out of stock until July and we emailed *** to double check and got confirmation that this is trueSorry that customer was not notified of thisAt end of May, we emailed *** to double check again and got to know that the part is available to ship outSo, *** shipped out the part on June 8th by *** tracking # XXXXXXXXXXXXTracking shows this was delivered to customer already on June
Final Consumer Response /* (2000, 14, 2015/06/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally received missed itemsIt would be better, if it happened without Revdex.com complain

Initial Business Response /* (1000, 5, 2015/07/04) */
Revdex.com CASE#: XXXXXXXX
In connection to the above dated order, we will just refund the amount
***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/05/17) */
Revdex.com CASE#: XXXXXXXX
In response to the above case I would like to state that the customers order is complete and will be delivered tomorrow.
It is not about lying but its just that the customer did not understand the customer wait time...

that the manufacturer has.
The customer was already informed about his order 5/14 at 16.11 by the concerned who does the purchase orders. His order was placed 4/24/15 and it was from two different manufacturers and both of them had different customer wait time which ranges from 4-6 weeks. May 24 would make four weeks but we are delivering even before that.
I see no reason why the customer has to file a complaint when we are doing our best to assist him.
I hope the above has explained our side of the story which is true and correct to the best of my knowledge.
Thanks
[redacted]

This is not fair for an elderly person to get scammed this way. I need a fair resolution for this complaint. I need my money returned to me if not I will take further action and contact the APS that protect the elderly.
Complaint: 10886521
I am rejecting this response because:
Sincerely,
[redacted] Diaz

Hello, In Response the the complaint filed by [redacted], I would like to state the following. Every customer buys a piece of furniture at their own discretion.  When [redacted] purchased the bed from [redacted] for sure being an online customer shedid ask questions and after being satisfied...

she/he went ahead and paid for the Bed.  This customer had ample of time to realize if the bed thatwas purchased was according to her requirement.  Physically there is nothing wrong with the bed, apparently the customer is using a box spring anda mattress which of course would make the bed high.  When buying a bed care has to be taken to actually know what kind of bed you will buy.One that has slats or the one that needs a bunkie board and both these two varieties need only mattresses, where as a bed without the both needsa low profile spring box and a mattress.  Also I do not recall anyone in my office being rude and nasty to any customer.  In short we are faced withsuch customers on rare occasions, and even though its difficult to swallow the filth they throw at us with words, we have to stand ground and havepatience. [redacted] on the other hand, did wait for [redacted] to get back to him, but instead they approached Revdex.com.  The best thing for [redacted] to do is to use a bunkie boardwhich could be purchased locally and remove the box spring.

Initial Business Response /* (1000, 5, 2015/06/11) */
Revdex.com CASE#: XXXXXXXX
In response to the above complaint may I state that the bed Ms [redacted] ordered comes with three slats.
However, if she would want to add a bunkie board she will have to order it out and pay for it as it does not come with the...

bed.
The only one who can help Ms [redacted] is herself and she should decided to buy the bunkie board.
Thanks
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not told and it was not listed in the product details that a bunkee board was needed therefore this product is not complete. It is like buying a bicycle that has no wheels. The bed is useless. This is extremely poor customer service.
Final Business Response /* (4000, 9, 2015/06/15) */
Revdex.com CASE#: XXXXXXXX
In response to the above.
The bed comes from the manufacturer with three slats.
There is a choice to buy the bunkee board.
Since we cannot satisfy the customers wishes, because we do not manufacture the furniture, we would suggest that we pick up the bed and refund her money.
We cannot do any modifications to a piece of furniture that is manufactured according to a company standard. All we can do is to suggest.
Thanks
[redacted]
Final Consumer Response /* (4200, 11, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't want to return the bed. We ended up getting extra slats so the bed is now usable. However, I am certainly not satisfied with how the company had handled the situation. All they do is blame the manufacturer for the lack of a complete product. They have not fulfilled the order because they didn't give me a complete product. If the company was an honest one that cared to have repeat customers, it seems as though they would reimburse me for what I had to buy to make the product I purchased from them complete.