DAZ Productions, Inc.

This is NOT a standard responseWe have listed record of our Agent specifically stating things for you not to do, that you did doWe also refunded you the last days as you requestedThere was NO virus and that was confirmedWe did tell you how to potentially get past this issue and you did not follow the listed instructionPlease see your tickets.

Complaint: ***
I am rejecting this response because: this is their stander answer/ and I answer it, and they gave no response as of yet
Hi ***, I apologize if there is any confusionHowever, this warning you see on your end is NOT from or have anything to do with DazAs Emmalee (the agent assisting you currently) has stated, if there is a virus in our system, we certainly would catch that (as we have done every other time this has ever happened) and we receive dozens of reports when that has occurredWe have NO other reports at this timeAnd we have looked into this, and it has been confirmed that this is not from our endIF it listed any Daz Studio related files, it would be a positiveThe screen shot and information provided, shows that what you have received IS a positiveIt is not accurateYou will need to contact Vipre for support when their software does this. To confirm, the file is not infectedHowever, If you would like a refund within days of purchase, let us know. Hello Britney This problem started be for I put Vipre into my laptop, I put Vipre in, to stop the hits that was damaging my laptopMy G card dose not operate with your rendering now cause of itIf you don’t have a virus in your program, then why do you have a hidden file in my laptop? My big problems started when Jamie told me to delete that fileI was not born yesterday, to see what that file did to the rest of the programRight now I was able to get back in and quarters of the product dose not work properly nor do they have the function they had when I first started DAZ 3DSo what ever Jamie had me delete started the hole problem this timeYour tech provided some help at the beginning, but after it shut down their was nothing, because they new what was happeningIf Vipre was the problem, then it would have stop your DAZ 3D right when I installed itThe only time I did get something is when I scan your program with Vipre and it quarantine a virus it foundNow answer me this, why would a tech tell some one not to put a cleaner in there laptopYour tech offer no help since I got lock outThey didn’t even try tooMr*** ***
Sincerely,*** ***
*** ***

Hi, Of course I see I forgot something after I hit 'enter'! Thanks for letting me update this. I wrote:+++++++++++++++++++++++++++++++You will see nowhere do I complain that "we were not responding to him". To say such a thing is a LIE and an attempt at deflecting the problem. The company wishes to ignore the issue of demeaning and condescending behavior toward me and tries to focus the discussion on a lie. Here is a direct copy of YOUR email to our CEO stating that we DID NOT answer you, which we DID. Hello MrT***, I am sorry to trouble you, but I feel that one of your CSRs was demeaning and condescinding to me and I am merely trying to find an actual human at your company that cares. I have Tweeted with no answer, Facebook message with no answer, asked for a phone number from the Customer Service Rep with no answer, I have even discussed this with forum moderators with no help. You have done an excellent job of hiding your company from public interaction (no phones -oops I DID leave a message at 385-202-7487 - no callback), I apologize for sending you this email - I know you are a very busy person. Could you possibly have someone call me?Thank you,*** *** ***PS - you have an incredible product!+++++++++++++++++++++++++++++++++++ What it should say is:++++++++++++++++++++++++++++++You will see nowhere do I complain that "we were not responding to him". To say such a thing is a LIE and an attempt at deflecting the problem. My email to the company CEO is about a bad behavior problem and no responses from bringing that forward, not a complaint that customer support is not fixing my issue in a timely fashionThey want to present this as a "we can't do phone support" issue, to ignore the context of the CEO email. The company wishes to ignore the issue of demeaning and condescending behavior toward me and tries to focus the discussion on a lie.++++++++++++++++++++++++ Thank you for aloowing me to update my posting!Have a great day!***Tell us why here... No Need to continue here as you can see there is a response to your ticket you submittedPlease respond there as we are DOING all we can to assist youPlease follow the listed suggestions we provided for you so we can get this resolved for you.

This customer emailed us letting us know that he is trying to pay with PayPalPaypal expressed to us that they were experiencing some issues over the last few days that when someone would try to pay, the website would time outWe have had NO other complaints that are the same as this customers at
this timeWe gave him several suggestions on how to fix this matter, which have shown successful to resolve similar issues in the past which he refused to doI am still continuing to assist this customer todayThis customer also contacted our CEO and told him that we were not responding to himWhich based on the screen shots provided shows we responded to him the same day, on the weekend, which we are not in the office for, so we answered him sooner than advertisedI assure you if the customer does as we suggest we will be able to get this resolved.?

Hi [redacted],? I apologize if there is any confusionHowever, this warning you see on your end is NOT from or have anything to do with DazAs Emmalee (the agent assisting you currently) has stated, if there is a virus in our system, we certainly would catch that (as we have done every other time
this has ever happened) and we receive dozens of reports when that has occurredWe have NO other reports at this timeAnd we have looked into this, and it has been confirmed that this is not from our endIF it listed any Daz Studio related files, it would be a positiveThe screen shot and information provided, shows that what you have received IS a positiveIt is not accurateYou will need to contact Vipre for support when their software does this.? ? To confirm, the file is? not? infectedHowever, If you would like a refund within days of purchase, let us know.?

Complaint: [redacted]
I am rejecting this response because:I submitted the response I did to reveal the lies of deflection.? In no way am I saying 'you are not fixing my thing fast enough'.? I have never said that.? Stuff takes time.? It is easier for you to ignore the real reason of bad behavior I sent in an email to your CEO by screaming 'We're going as fast as we can!'? I get it - deflect, deflect, deflect.? Evidently there is a forum post of another user that had a Paypal problem over the weekend.? I can't read it because it is in the 'Platinum Club' section which I am not a member of so can't see.? I did ask in the forum if there was a resolution.? Was that problem similar to mine?I stated in my previous that I did the suggested things:*This could be an issue with your anti-virus or firewall blocking the DAZ websitePlease try disabling your firewall and see if the results differ.*You can also try running your browser as administratorTo do this, right click on the launch icon and choose Run as Administrator.Also suggested was clearing cache and cookies, which I did on Saturday.? That is pretty much a given - I do that every time I logoff unless in a rush.I just tried the payment again about 11:Pacific with same result.So what's the deal, is DAZ a company that does not want to hear client complaints?? Are there any written policies and procedures regarding employee 'bad' behavior?? This total ignoring of the issue and lies to deflect the issue is disturbing.? Is DAZ a monopoly or is there a competing company I can go to in the future?As you know, I have only been on DAZ a couple or three weeks.? I don't know much about your company.? I will ask my social media friends if anyone has had good experiences or have had the type of demeaning and condescending experience I have had
Sincerely,
[redacted]?

Hi, Of course I see I forgot something after I hit 'enter'!  Thanks for letting me update this. I wrote:+++++++++++++++++++++++++++++++You will see nowhere do I complain that "we were not responding to him".  To say such a thing is a LIE and an attempt at deflecting the problem.  The company wishes to ignore the issue of demeaning and condescending behavior toward me and tries to focus the discussion on a lie. Here is a direct copy of YOUR email to our CEO stating that we DID NOT answer you, which we DID. Hello Mr. T[redacted], I am sorry to trouble you, but I feel that one of your CSRs was demeaning and condescinding to me and I am merely trying to find an actual human at your company that cares.  I have Tweeted with no answer, Facebook message with no answer, asked for a phone number from the Customer Service Rep with no answer, I have even discussed this with forum moderators with no help. You have done an excellent job of hiding your company from public interaction (no phones -oops I DID leave a message at 385-202-7487 - no callback), I apologize for sending you this email - I know you are a very busy person. Could you possibly have someone call me?Thank you,[redacted]PS - you have an incredible product!+++++++++++++++++++++++++++++++++++ What it should say is:++++++++++++++++++++++++++++++You will see nowhere do I complain that "we were not responding to him".  To say such a thing is a LIE and an attempt at deflecting the problem.  My email to the company CEO is about a bad behavior problem and no responses from bringing that forward, not a complaint that customer support is not fixing my issue in a timely fashion. They want to present this as a "we can't do phone support" issue, to ignore the context of the CEO email.  The company wishes to ignore the issue of demeaning and condescending behavior toward me and tries to focus the discussion on a lie.++++++++++++++++++++++++ Thank you for aloowing me to update my posting!Have a great day![redacted]Tell us why here... No Need to continue here as you can see there is a response to your ticket you submitted. Please respond there as we are DOING all we can to assist you. Please follow the listed suggestions we provided for you so we can get this resolved for you.

Complaint: [redacted]
I am rejecting this response because:I submitted the response I did to reveal the lies of deflection.  In no way am I saying 'you are not fixing my thing fast enough'.  I have never said that.  Stuff takes time.  It is easier for you to ignore the real reason of bad behavior I sent in an email to your CEO by screaming 'We're going as fast as we can!'  I get it - deflect, deflect, deflect.  Evidently there is a forum post of another user that had a Paypal problem over the weekend.  I can't read it because it is in the 'Platinum Club' section which I am not a member of so can't see.  I did ask in the forum if there was a resolution.  Was that problem similar to mine?I stated in my previous that I did the suggested things:*This could be an issue with your anti-virus or firewall blocking the DAZ website. Please try disabling your firewall and see if the results differ.*You can also try running your browser as administrator. To do this, right click on the launch icon and choose Run as Administrator.Also suggested was clearing cache and cookies, which I did on Saturday.  That is pretty much a given - I do that every time I logoff unless in a rush.I just tried the payment again about 11:30 Pacific with same result.So what's the deal, is DAZ a company that does not want to hear client complaints?  Are there any written policies and procedures regarding employee 'bad' behavior?  This total ignoring of the issue and lies to deflect the issue is disturbing.  Is DAZ a monopoly or is there a competing company I can go to in the future?As you know, I have only been on DAZ a couple or three weeks.  I don't know much about your company.  I will ask my social media friends if anyone has had good experiences or have had the type of demeaning and condescending experience I have had.
Sincerely,
[redacted]

This customer emailed us letting us know that he is trying to pay with PayPal. Paypal expressed to us that they were experiencing some issues over the last few days that when someone would try to pay, the website would time out. We have had NO other complaints that are the same as this customers at...

this time. We gave him several suggestions on how to fix this matter, which have shown successful to resolve similar issues in the past which he refused to do. I am still continuing to assist this customer today. This customer also contacted our CEO and told him that we were not responding to him. Which based on the screen shots provided shows we responded to him the same day, on the weekend, which we are not in the office for, so we answered him sooner than advertised. I assure you if the customer does as we suggest we will be able to get this resolved.