A member of our management team spoke with this individual within 24hrs of receiving his contact info and being made aware of his frustration. Freedom Solar originally issued the $100 promotion fee consistent with how we do this for every other prospective customer. The payment format...
was unsatisfactory for this individual. That was not a problem, it just required additional time and involvement from the management team to facilitate the issuing of a company check. Prior to this individual “terminating the phone call” we were trying to get a mailing address that we could send a check. We found a mailing address for the individual and mailed a check which was cashed prior to us even having knowledge of this formal complaint. We regret that this individual was dissatisfied with his interaction and always look for opportunities to improve the customer experience.[redacted] | Director of Sales
A member of our management team spoke with this individual within 24hrs of receiving his contact info and being made aware of his frustration. Freedom Solar originally issued the $100 promotion fee consistent with how we do this for every other prospective customer. The payment format...
was unsatisfactory for this individual. That was not a problem, it just required additional time and involvement from the management team to facilitate the issuing of a company check. Prior to this individual “terminating the phone call” we were trying to get a mailing address that we could send a check. We found a mailing address for the individual and mailed a check which was cashed prior to us even having knowledge of this formal complaint. We regret that this individual was dissatisfied with his interaction and always look for opportunities to improve the customer experience.[redacted] | Director of Sales