DBest Transport LLC

[redacted] Please See Attached Documents [redacted] Kelly B [redacted] DBest Transport, LLC [redacted] Portland, OR Wednesday, November 18, Revdex.com POBox DuPont,WA To Whom It May Concern, This letter is in response to the Revdex.com Complaint ID: [redacted] placed against my business, DBest Transport, LLC, by our customer, a resident of Lynnwood, WashingtonWe transported this customers motorcycle from Palm Desert, CAto his residence in Lynwood, WADetailed pictures of this customers motorcycle were taken at the time of pickup, just as we take pictures of every vehicle we transport at the time of pickupIn addition to the pictures, a bill of lading was filled out by our driver at the time of pickup noting that photos had been takenThis bill of lading was signed by the shops owner before the driver left with the motorcycle in our enclosed trailerThe owner of the shop can also be seen in the photos, which detail the two scratch damages in question on the motorcycle, taken by our driver in the shop at the time of pickupThe shop owner, along with our driver, attempted to call the customer at the time of pickup, but the customer did not answer and did not return that phone call for three daysHad the customer answered that phone call or returned the call in a timely manner, he could have been forewarned of the two scratches present on his motorcycle at that timeWhen our driver delivered the customers motorcycle at his residence our bill of lading was signed by the customers appointed representative after she received verbal instructions prior to signing, that she is free to inspect the bike and her signature stating, "I hereby acknowledge and represent that I have reviewed and inspected this vehicle and received it with no transportation damages except as noted aboveI hereby release DBest Transport, LLC from any further claims." means that the transport has been completed and they will have no further chance to discuss any flawsThe customers appointed representative did NOT note any transport damages on the bill of lading and/or note the two scratch damages that were present at the time of pickup that we have photo documentation ofOur bill of lading is a legally binding document that will stand up in any court of law and as it states is "not negotiable"Furthermore, our legally binding bill of lading also states, "Signing the transporter's bill of lading/inspection report and/or other side of this receipt at destination without noting any damage shall be evidence of satisfactory delivery of the vehicle free of any damageInspect your vehicle front and back, top to bottom, before signing your name when receiving your vehicleBy signing this bill of lading, you release transporter from any claims and litigationDamage claims will not be honored after delivery receipt has been signed, without noting said damage." When our customer contacted us more than hours after delivery to complain of two scratches on his motorcycle we reminded him that we had photo documentation of these scratches at the time of delivery and that we would be glad to share these photos to assist him in pursuing the matter with the owner of the shop in Palm Desert, CAThe customer instead chose to instantly place blame on my company and threaten us with a fraudulent insurance claimWe again reminded our customer that we have the photo documentation of the scratches upon pickup, as well as our signed bill of lading stating the motorcycle was received WITHOUT transport damagesWe also reminded the customer that we had fulfilled all of the obligations of our contract with him, including: picking up and delivering his motorcycle on the specified dates (despite the fact that his motorcycle was not ready for pickup for nearly a month after his originally specified pickup date, we still rescheduled and accommodated his shipment), clear and concise communication with the shop owner, customer, and customers assigned representative for more than a month prior to pickup, the days leading up to pickup, the day of pickup (despite the customers refusal to respond to our phone call on the day of pickup and/or return our phone call for days), the days leading up to delivery, and the actual day of delivery, caring for the customers goods in the exact manner we were contracted to; in an enclosed trailer, soft-strapped into its own wheel chock with nothing close to it or touching it According to the standards set by our contract with the customer, my company had delivered a five-star transport experience, delivering on every facet of our agreementDespite this fact, our customer has chosen to falsely claim that we are somehow responsible for the two scratches that were present and documented on his motorcycle at the time of pickup and is maliciously damaging my company with negative ratings, statements, and fraudulent claims rather than accepting our offered help and use of our photo documentation to pursue this matter with the shop owner in Palm Desert, CAThis complaint with the Revdex.com is just one more example of the libel and slander that our customer is stooping to in an effort to try to force us to allow him to file a fraudulent claim with our insurance companyHad our customer not handled this matter in such a threatening and damagmg way to my company, we would still be happy to help him pursue this matter with the shop owner in Palm Desert, CA Again, my company delivered on our promise of a five-star transportation experienceWe have NEVER experienced these types of issues with any of our other customers in over ten years of working in this industryWe offer insurance coverage to all of our customers that have VALID claimsThis particular customer, however, does NOT have a valid claim and has been reminded of this fact countless timesPhoto documentation does not lienor does a signed bill of lading stating that the motorcycle was received WITHOUT transport damagesHis continued use of and unsubstantiated statements against my company is, in fact, a bullying tactic he is employing to corner us into allowing him to file a fraudulent insurance claim, that would accomplish nothing beyond being rejected by the insurance company based on the signed bill of lading and count against us at insurance renewalOnce the driver hands over the vehicle and walks away we are no longer responsible for its conditionAlso, the customer forgets to state in this version of his claim that he didn't personally inspect the bike for hours after it had been delivered, so the bike was out of our hands and anything could have happened to it which we again could not be responsible forHis story has a few other changes compared to the version he submitted to the uShip site At this time I would like to request that the customer cease with any further malicious and slanderous statements and/or fraudulent claims against my company, DBest Transport, LLC Sincerely, Kelly B [redacted] (Owner) DBest Transport, LLC Attached: Bill of Lading

*** Please See Attached Documents ***
Kelly B***
DBest Transport, LLC
*** Portland, OR
Wednesday, November 18,
Revdex.com POBox DuPont,WA
To Whom It May Concern,
This letter is in response to the Revdex.com Complaint ID: ***
placed against my business, DBest Transport, LLC, by our customer, a resident of Lynnwood, WashingtonWe transported this customers motorcycle from Palm Desert, CAto his residence in Lynwood, WADetailed pictures of this customers motorcycle were taken at the time of pickup, just as we take pictures of every vehicle we transport at the time of pickupIn addition to the pictures, a bill of lading was filled out by our driver at the time of pickup noting that photos had been takenThis bill of lading was signed by the shops owner before the driver left with the motorcycle in our enclosed trailerThe owner of the shop can also be seen in the photos, which detail the two scratch damages in question on the motorcycle, taken by our driver in the shop at the time of pickupThe shop owner, along with our driver, attempted to call the customer at the time of pickup, but the customer did not answer and did not return that phone call for three daysHad the customer answered that phone call or returned the call in a timely manner, he could have been forewarned of the two scratches present on his motorcycle at that timeWhen our driver delivered the customers motorcycle at his residence our bill of lading was signed by the customers appointed representative after she received verbal instructions prior to signing, that she is free to inspect the bike and her signature stating,
"I hereby acknowledge and represent that I have reviewed and inspected this vehicle and received it with no transportation damages except as noted aboveI hereby release DBest Transport, LLC from any further claims." means that the transport has been completed and they will have no further chance to discuss any flawsThe customers appointed representative did NOT note any transport damages on the bill of lading and/or note the two scratch damages that were present at the time of pickup that we have photo documentation ofOur bill of lading is a legally binding document that will stand up in any court of law and as it states is "not negotiable"Furthermore, our legally binding bill of lading also states,
"Signing the transporter's bill of lading/inspection report and/or other side of this receipt at destination without noting any damage shall be evidence of satisfactory delivery of the vehicle free of any damageInspect your vehicle front and back, top to bottom, before signing your name when receiving your vehicleBy signing this bill of lading, you release transporter from any claims and litigationDamage claims will not be honored after delivery receipt has been signed, without noting said damage."
When our customer contacted us more than hours after delivery to complain of two scratches on his motorcycle we reminded him that we had photo documentation of these scratches at the time of delivery and that we would be glad to share these photos to assist him in pursuing the matter with the owner of the shop in Palm Desert, CAThe customer instead chose to instantly place blame on my company and threaten us with a fraudulent insurance claimWe again reminded our customer that we have the photo documentation of the scratches upon pickup, as well as our signed bill of lading stating
the motorcycle was received WITHOUT transport damagesWe also reminded the customer that we
had fulfilled all of the obligations of our contract with him, including:
picking up and delivering his motorcycle on the specified dates (despite the fact that his motorcycle was not ready for pickup for nearly a month after his originally specified pickup date, we still rescheduled and accommodated his shipment),
clear and concise communication with the shop owner, customer, and customers assigned representative for more than a month prior to pickup, the days leading up to pickup, the day of pickup (despite the customers refusal to respond to our phone call on the day of pickup and/or return our phone call for days), the days leading up to delivery, and the actual day of delivery, caring for the customers goods in the exact manner we were contracted to; in an enclosed trailer, soft-strapped into its own wheel chock with nothing close to it or touching it
According to the standards set by our contract with the customer, my company had delivered a five-star transport experience, delivering on every facet of our agreementDespite this fact, our customer has chosen to falsely claim that we are somehow responsible for the two scratches that were present and documented on his motorcycle at the time of pickup and is maliciously damaging my company with negative ratings, statements, and fraudulent claims rather than accepting our offered help and use of our photo documentation to pursue this matter with the shop owner in Palm Desert, CAThis complaint with the Revdex.com is just one more example of the libel and slander that our customer is stooping to in an effort to try to force us to allow him to file a fraudulent claim with our insurance companyHad our customer not handled this matter in such a threatening and damagmg way to my company, we would still be happy to help him pursue this matter with the shop owner in Palm Desert, CA
Again, my company delivered on our promise of a five-star transportation experienceWe have NEVER experienced these types of issues with any of our other customers in over ten years of working in this industryWe offer insurance coverage to all of our customers that have VALID claimsThis particular customer, however, does NOT have a valid claim and has been reminded of this fact countless timesPhoto documentation does not lienor does a signed bill of lading stating that the motorcycle was received WITHOUT transport damagesHis continued use of and unsubstantiated statements against my company is, in fact, a bullying tactic he is employing to corner us into allowing him to file a fraudulent insurance claim, that would accomplish nothing beyond being rejected by the insurance company based on the signed bill of lading and count against us at insurance renewalOnce the driver hands over the vehicle and walks away we are no longer responsible for its conditionAlso, the customer forgets to state in this version of his claim that he didn't personally inspect the bike for hours after it had been delivered, so the bike was out of our hands and anything could have happened to it which we again could not be responsible forHis story has a few other changes compared to the version he submitted to the uShip site
At this time I would like to request that the customer cease with any further malicious and slanderous statements and/or fraudulent claims against my company, DBest Transport, LLC
Sincerely,
Kelly B*** (Owner)
DBest Transport, LLC
Attached: Bill of Lading