DBH Group Online LLC

Complaint: [redacted] I am rejecting this response because: The original email that they have included states plainly that they shipped to the wrong address and requested the product sent to the correct address, which was provided They refused to do so and refused to refund my money, even after the product was returned to the them Sharing the original email I sent requesting the product sent to the correct address doesn't excuse their action of not refunding the money after the product was returned to them Nor does it excuse how rudely they treated me over the phone when I requested a new one, even after it was proven that the product really had been sent to an undeliverable address Sincerely, [redacted] ***

Shipping Address: [redacted] Order Date: December 26, 1:10:PM PSTExpected Ship Date: Dec 28, to Dec 29, 2015Estimated Delivery: Jan 4, to Jan 8, 2016Shipping Service: Free EconomyContact Buyer: [redacted] Billing Country: USSales Channel: [redacted] Fulfillment method: SellerPlease see the order info above,Order was shipped vis [redacted] first class mail and she was notified, Tracking ID: [redacted] Below is the email that is received from her after her order is deliveredTo Whom it May Concern,I selected my current address, but somehow, the product shipped to my old oneI would like to reorder the item, so can you please either refund my money or resend the item to the following address: [redacted] ***Thank you very much!Best, TaliaSent from my iPhoneShe has sent us about 6-emails and several phones call, We try to take care this issue, All she did was left us negative feedback, [redacted] has already found her at fault and remove the feedbackThank youNazim K***DBH GroupDixwell AvenueHAMDEN, CT 06514###-###-#### Office###-###-#### Phone###-###-#### Faxwww.dbhgroup.us [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] found fault with the seller not with me. The seller has also neglected to mention that they received their product back as it was undeliverable--confirming my claim that I had never received it. They still did not refund me for the product. I had first called the seller to ask about reshipping the product and they were rude, unhelpful, and had the worst customer service. [redacted] granted my claim--I have confirmation from [redacted] that my claim was granted on 01/9/2016, stating the seller is at fault (Claim #1 - Buyer Granted Claim). I have confirmation from [redacted] that granting a claim is siding with the buyer and finding the seller at fault. The seller called me after my claim was granted stating that they received back the product that had never made it to my address. The seller shipped to the wrong address, denied they shipped to the wrong address, refused to reship or refund, received their product back because it was undeliverable, and still refused to reimburse the funds they took for a product I never received. The removal of the review is not evidence of it being invalid. The review was removed only because it was made on the product's page and not on the seller's. I have had this confirmed from [redacted] as well, spoke with representatives Tammela and Hailey and confirmed by supervisor Alicia. Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:They delivered to the wrong address The address listed there is not my address, nor the one that I provided I tried to explain this to the business to exhaustion and they refused to make any steps to remedy the situation Even after the item was returned to them as undeliverable, again, because that is the wrong address, they refused to refund my money So, the shipping information provided shows how they shipped to the wrong address and does nothing to defend their refusal to refund after they received their product back Sincerely, [redacted] ***

Item was shipped to the address customer provided us.Address on file:Shipping Address:*** ***
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***Tracking info: item was deliveredTracking Number: ***deliveredExpected Delivery Day: Thursday, December 31, 2015 Product & Tracking InformationPostal Product:First-Class Package ServiceFeatures:*** ***DATE & TIMESTATUS OF ITEMLOCATIONDecember 31, , 3:pmDelivered, In/At Mailbox LOS ANGELES, CA 90028 Your item was delivered in or at the mailbox at 3:pm on December 31, in LOS ANGELES, CA 90028.December 31, , 7:amArrived at Post OfficeLOS ANGELES, CA 90028 December 31, , 12:amArrived at USPS Destination FacilityLOS ANGELES, CA 90052 December 29, , 4:amDeparted USPS FacilitySPRINGFIELD, MA 01152 December 28, , 10:pmArrived at USPS Origin FacilitySPRINGFIELD, MA 01152 December 28, , 9:pmAccepted at USPS Origin FacilityHAMDEN, CT 06514 December 28, , 3:pmShipment Picked UpHAMDEN, CT

Complaint: ***
I am rejecting this response because:The original email that they have included states plainly that they shipped to the wrong address and requested the product sent to the correct address, which was provided They refused to do so and refused to refund my money, even after the product was returned to the them Sharing the original email I sent requesting the product sent to the correct address doesn't excuse their action of not refunding the money after the product was returned to them Nor does it excuse how rudely they treated me over the phone when I requested a new one, even after it was proven that the product really had been sent to an undeliverable address
Sincerely,*** **
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Shipping Address:[redacted]    Order Date:    December 26, 2015 1:10:05 PM PSTExpected Ship Date:    Dec 28, 2015 to Dec 29, 2015Estimated Delivery:    Jan 4, 2016 to Jan...

8, 2016Shipping Service:    Free EconomyContact Buyer:    [redacted]
Billing Country:    USSales Channel:    [redacted]Fulfillment method:    SellerPlease see the order info above,Order was shipped vis [redacted] first class mail and she was notified, Tracking ID: [redacted]Below is the email that is received from her after her order is delivered. To Whom it May Concern,I selected my current address, but somehow, the product shipped to my old one. I would like to reorder the item, so can you please either refund my money or resend the item to the following address:[redacted]Thank you very much!Best, TaliaSent from my iPhoneShe has sent us about 6-7 emails and several phones call, We try to take care this issue, All she did was left us negative feedback,[redacted] has already found her at fault and remove the feedbackThank youNazim K[redacted]DBH Group1038 Dixwell AvenueHAMDEN, CT 06514###-###-#### Office###-###-#### Phone###-###-#### Faxwww.dbhgroup.us[redacted]

Complaint: [redacted]
I am rejecting this response because:They delivered to the wrong address.  The address listed there is not my address, nor the one that I provided.  I tried to explain this to the business to exhaustion and they refused to make any steps to remedy the situation.  Even after the item was returned to them as undeliverable, again, because that is the wrong address, they refused to refund my money.  So, the shipping information provided shows how they shipped to the wrong address and does nothing to defend their refusal to refund after they received their product back.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted] found fault with the seller not with me.  The seller has also neglected to mention that they received their product back as it was undeliverable--confirming my claim that I had never received it.  They still did not refund me for the product.I had first called the seller to ask about reshipping the product and they were rude, unhelpful, and had the worst customer service.  [redacted] granted my claim--I have confirmation from [redacted] that my claim was granted on 01/9/2016, stating the seller is at fault (Claim #1 - Buyer Granted Claim).  I have confirmation from [redacted] that granting a claim is siding with the buyer and finding the seller at fault.The seller called me after my claim was granted stating that they received back the product that had never made it to my address.  The seller shipped to the wrong address, denied they shipped to the wrong address, refused to reship or refund, received their product back because it was undeliverable, and still refused to reimburse the funds they took for a product I never received.  The removal of the review is not evidence of it being invalid.  The review was removed only because it was made on the product's page and not on the seller's.  I have had this confirmed from [redacted] as well, spoke with representatives Tammela and Hailey and confirmed by supervisor Alicia. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
[redacted] found fault with the seller not with me.  The seller has also neglected to mention that they received their product back as it was undeliverable--confirming my claim that I had never received it.  They still did not refund me for the product.
I had first called the seller to ask about reshipping the product and they were rude, unhelpful, and had the worst customer service.  [redacted] granted my claim--I have confirmation from [redacted] that my claim was granted on 01/9/2016, stating the seller is at fault (Claim #1 - Buyer Granted Claim).  I have confirmation from [redacted] that granting a claim is siding with the buyer and finding the seller at fault.
The seller called me after my claim was granted stating that they received back the product that had never made it to my address.  The seller shipped to the wrong address, denied they shipped to the wrong address, refused to reship or refund, received their product back because it was undeliverable, and still refused to reimburse the funds they took for a product I never received.  
The removal of the review is not evidence of it being invalid.  The review was removed only because it was made on the product's page and not on the seller's.  I have had this confirmed from [redacted] as well, spoke with representatives Tammela and Hailey and confirmed by supervisor Alicia. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The original email that they have included states plainly that they shipped to the wrong address and requested the product sent to the correct address, which was provided.  They refused to do so and refused to refund my money, even after the product was returned to the them.  Sharing the original email I sent requesting the product sent to the correct address doesn't excuse their action of not refunding the money after the product was returned to them.  Nor does it excuse how rudely they treated me over the phone when I requested a new one, even after it was proven that the product really had been sent to an undeliverable address.
Sincerely,[redacted]

Shipping Address:[redacted]
[redacted]
[redacted]
[redacted]
[redacted]    Order Date:    December 26, 2015 1:10:05 PM PSTExpected Ship Date:    Dec 28, 2015 to Dec 29, 2015Estimated Delivery:  ...

 Jan 4, 2016 to Jan 8, 2016Shipping Service:    Free EconomyContact Buyer:    [redacted]
Billing Country:    USSales Channel:    [redacted]Fulfillment method:    SellerPlease see the order info above,Order was shipped vis [redacted] first class mail and she was notified, Tracking ID: [redacted]Below is the email that is received from her after her order is delivered. To Whom it May Concern,I selected my current address, but somehow, the product shipped to my old one. I would like to reorder the item, so can you please either refund my money or resend the item to the following address:[redacted]
[redacted]Thank you very much!Best, TaliaSent from my iPhoneShe has sent us about 6-7 emails and several phones call, We try to take care this issue, All she did was left us negative feedback,[redacted] has already found her at fault and remove the feedbackThank youNazim K[redacted]DBH Group1038 Dixwell AvenueHAMDEN, CT 06514###-###-#### Office###-###-#### Phone###-###-#### Faxwww.dbhgroup.us[redacted]

Complaint: [redacted]
I am rejecting this response because:
They delivered to the wrong address.  The address listed there is not my address, nor the one that I provided.  I tried to explain this to the business to exhaustion and they refused to make any steps to remedy the situation.  Even after the item was returned to them as undeliverable, again, because that is the wrong address, they refused to refund my money.  So, the shipping information provided shows how they shipped to the wrong address and does nothing to defend their refusal to refund after they received their product back.  
Sincerely,
[redacted]

Item was shipped to the address customer provided us.
Address on file:
Shipping Address:[redacted] ** [redacted]
Tracking info: item was delivered
Tracking Number: [redacted]
delivered
Expected Delivery Day: Thursday, December 31, 2015 
Product & Tracking Information
Postal Product:
First-Class Package Service
Features:
[redacted]
DATE & TIME
STATUS OF ITEM
LOCATION
December 31, 2015 , 3:35 pm
Delivered, In/At Mailbox
 
LOS ANGELES, CA 90028 
Your item was delivered in or at the mailbox at 3:35 pm on December 31, 2015 in LOS ANGELES, CA 90028.
December 31, 2015 , 7:56 am
Arrived at Post Office
LOS ANGELES, CA 90028 
December 31, 2015 , 12:48 am
Arrived at USPS Destination Facility
LOS ANGELES, CA 90052 
December 29, 2015 , 4:16 am
Departed USPS Facility
SPRINGFIELD, MA 01152 
December 28, 2015 , 10:52 pm
Arrived at USPS Origin Facility
SPRINGFIELD, MA 01152 
December 28, 2015 , 9:37 pm
Accepted at USPS Origin Facility
HAMDEN, CT 06514 
December 28, 2015 , 3:56 pm
Shipment Picked Up
HAMDEN, CT 06514