DBS Financial

I am responding to complaint #[redacted] Mr. [redacted] Mr. [redacted] may pay his payments bi-weekly as long as his account is current. In order to change dates, his account must be current and he will need to pay any prorated payment that is due between the old due date and the new due date. Mr....

[redacted] may contact DBS Financial at [redacted] to start this process.We apologize for any inconvenience this has caused Mr. [redacted].  Mr. [redacted] can contact Andrew O[redacted] at [redacted] ext.[redacted] if he has any further questions.

Initial Business Response /* (1000, 5, 2015/10/02) */
Contact Name and Title: Jim S[redacted], President
Contact Phone: [redacted]
Contact Email: [redacted]
We made a mistake and did not include the outstanding $100 late fees in final payment that was quoted and paid by the customer in...

July.
Since the mistake was ours, the $100 in late fees will be waived and the title processing started immediately. Ms. [redacted] can expect to receive her title on or before October 12th.
We apologize for any inconvenience resulting from our mistake.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by by Andrew of DBS Financial within 24 hours of filing my complaint. He apologized and told me that the $100 charges would be waived and that they would process the title immediately and I should have it within 10 days. This is an excellent outcome. Please close file with the understanding that if I do not receive the title within the stated time, I will request the Revdex.com to reopen.

Initial Business Response /* (1000, 5, 2015/10/20) */
Contact Name and Title: Jim S[redacted], President
Contact Phone: [redacted]
Contact Email: [redacted]
I have asked our Collections Manager to work with Ms. [redacted] to locate and apply the payment she mailed on October 13th.
I've also...

ask that Ms. [redacted] account be assigned to another Account Manager.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Was no real solution offered other than removing that lady as my account manager and I can live with that.

Initial Business Response /* (1000, 5, 2016/07/07) */
I am responding to complaint #[redacted] Mr.[redacted].
Our credit manager was able to speak with Mr. [redacted] and together they were able to come to a resolution.
We look forward to working with Mr. [redacted] going forward.
We...

apologize for any inconvenience this has caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns he can contact Andrew O[redacted] at [redacted] ext. [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2016/07/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response /* (2000, 6, 2016/04/05) */
Resolved

Initial Business Response /* (1000, 5, 2016/03/22) */
I am responding to complaint #[redacted].
Ms. [redacted] paid $18.58 on 02/24/16 which is the pro rated due date change. Ms. [redacted] did not pay a fee to move her payment.
Per Ms. [redacted] request her payment was refunded on...

03/16/2016. We apologize for any inconvenience this caused Ms. [redacted]. If Ms. [redacted] has any further questions or concerns she can contact Andrew O[redacted] at [redacted] ext. [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have had nothing but trouble and issues with this company from week one when I bought this car. Their customer service is much to be desired, as everytime I speak to someone, they are short, like they don't want to be bothered with me, and have at times been down right rude. I can assure you that I will never do business, or refer anyone to their business ever again! They have "fees" for every little thing you ask of them, and have no regard for their customers! Any other finance company I have worked with in the past has at least a 10 day grace period to make a payment late. I was told by this company they do not have that policy, when I called to ask them to wait two days before they took the payment, as my fiancé gets paid on Thursdays, and our payment happened to be on a Tuesday. He got a new job since our original agreement, and we didn't know we would not be allowed to pay two days late! So, they continued to take the payment on Tuesdays, after I asked them to simply wait the two days, and I was charged a $34 insufficient funds charge from my bank for months! All because they are greedy and won't work with their customers when situations change. When they do, they want to charge you even more money to change a due date by two whole days!! I have never had a company be so unwilling to work with you and give you any sort of help! They are trying to tell me I have hundreds of dollars in late fees, but yet have never produced the paperwork I asked for to prove where we were late! I will not be paying any late fees until I am sent accurate paperwork proving I was late! They're crooks! And now I'm stuck in this loan, paying $5600.00 for a car that's only got a book value of $1900.00!!! I don't see how they are allowed to do that to people!! They take advantage of people that may be down on their luck and need a car to get to work, and do nothing but charge fees and take money when THEY feel like it!!! Do not do business with DBS Financial, also known as ABC Motorcredit!!! Unless you want to pay 3 times what the vehicle is worth!!!!!!!! Scammers!!!

Initial Business Response /* (1000, 5, 2015/12/21) */
Contact Name and Title: Jim S[redacted], President
Contact Phone: [redacted]
Contact Email: [redacted]
We believe this issue has been resolved. If this is not the case, please ask Mrs. [redacted] to contact our Finance Manager, ANdrew O[redacted]...

at [redacted], extension [redacted].
If Mrs. [redacted] is not satisfied after talking to Mr. O[redacted], please ask her to call me.

I am responding to complaint #[redacted] Unfortunately, we are unable to accept $100 per month to pay off the deficiency balance.  With  Ms. [redacted]s balance, $200 per month is the minimum we can accept to stop the account from being referred for collection...

activity.We apologize for any inconvenience this has caused Ms. [redacted].If Ms. [redacted] has any other questions or concerns please have her contact Andrew O[redacted] at [redacted] ext. [redacted].