Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They were nice enough to refund me my transfer fees (totally $60), however they have yet to provide me an explanation as to why I was charged so much more over the current ticket price of $- see the attached In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Tough Mudder's refund policy is explicit on both our website and at the time of purchaseWe do not offer refunds under any circumstanceWe offered the customer an opportunity to transfer to another event this year or next, and/or to another person and even agreed to waive our standard transfer feeDespite our best efforts the customer will not accept this offer and Tough Mudder has provided every accommodation that we could
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The business has been in contact with meI am waiting for the final resolution of a refund to take placeThe matter has not yet been resolvedI will notify if/when a resolution has occurred Sincerely, [redacted]
[redacted] was contacted today by Tough Mudder customer serviceWe do not offer refunds under any circumstanceHowever, we offered to transfer [redacted] to her event with the transfer fees waived as courtesy to herWe are awaiting her response
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved All the emails I did did nothing Once the Revdex.com got involved Tough Mudder replied to me emails within an hour or so Thank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are saying that my claim was denied because I booked the event with a known injury historyHowever, I was not having issues with my medical issue at the time of booking and only recently have reaggravated the injuryI asked them to provide me with the information regarding where in their terms it specifically states that I could not claim a refund because of a known injuryThey could not provide that information, which tells anyone with common sense that this is an invalid reason to deny a refund claimThey have redirected me back to the booking project team and have not resolved my issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Below is the response I received from Tough Mudder[redacted] Here is my response back."I take exception to your email in regards to saying "I do not wish to transfer"You're incorrectly assuming I have the ability, both time and money, to be able to travel to an event either this year or next year, and just would like a refund in generalWhile it is a "bummer" it was cancelled, the service I signed up for was not provided to me and the options you have presented offer me no consolationIt is terribly greedy for Tough Mudder's only options in this situation to require me to spend more time and money not only to travel to the event but also to trainI simply just can't afford to do this over againWhether it is in the terms and conditions or not, the right thing to do here is to issue a refund.I realize that after attempting to contact TM for over a month with no response, I received a response the same day (today) I wrote a complaint to the Revdex.comA customer should not have to go to such lengths to get the attention from a businessI will not be retracting my complaint with the Revdex.comLastly, in every correspondence I sent I asked that a phone number be sent to me in order to contact a person in regards to this issueYou failed to meet this requestPlease do not respond to me again unless you are ready to discuss issuing a refund or are will to provide a phone number." I paid for a serviced and was not provided the serviceTo expect someone to spend more time and money to obtain something they have already paid for is asinineI simply won't accept the options they have given for this factI won't consider the matter resolved unless issued a refund.Sincerely, [redacted]
We are sorry that [redacted] feels this wayWhile we wish we could accommodate **'s request, we have stated in our previous email this is against our policy that was agreed to during registration which states:I hereby understand and acknowledge that all fees and associated costs (including optional product purchases, spectator tickets, and donations), paid in registration for this Tough Mudder event are NOT REFUNDABLE FOR ANY REASON, under any circumstances, including but not limited to injury, a scheduling conflict, and/or event cancellationI also understand that active duty or deployed military participants may be entitled to a refund on a case-by-case basis upon providing sufficient, official documentation regarding the deployment that conflicts with participating in the event.Despite our best efforts the customer will not accept thisTough Mudder has provided every accommodation possible given our policies
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Tough Mudder did contact me via email today (1016) The support staff advised that my volunteer codes should be working and provided links to redeem them I clicked the link, followed the instructions from Luke and it did not work The registration process attempted to charge me $for a race entry fee when it should be free I responded back to Luke'e email at [redacted] and explained the outcome I requested that he attempt manually register my two sons for the race I am awaiting his response.WHY cant someone from Tough Mudder treat me like a valued customer/volunteer and take freaking minutes to call me to resolve this issue??? I have been attempting to register my sons since September ***.Thank you for your assistance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Leonard Nerbetski
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been contacted by Tough Mudder, they requested to know if I'd like my tickets transferred to an open event tickets for use next year, I responded indicating yes, I await confirmation of completion This matter is not resolved until I've received confirmation that my tickets have been transferred Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They were nice enough to refund me my transfer fees (totally $60), however they have yet to provide me an explanation as to why I was charged so much more over the current ticket price of $- see the attached In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Tough Mudder is in contact with the customer and will be making an exception for his case and issuing a refund
Our customer service team is in the process of reviewing this inquiry
Patrick has registered for a open ticketHe will receive a transfer code once the season is over to transfer for a eventThis issue is resolved
Tough Mudder's refund policy is explicit on both our website and at the time of purchaseWe do not offer refunds under any circumstanceWe offered the customer an opportunity to transfer to another event this year or next, and/or to another person and even agreed to waive our standard transfer feeDespite our best efforts the customer will not accept this offer and Tough Mudder has provided every accommodation that we could
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The business has been in contact with meI am waiting for the final resolution of a refund to take placeThe matter has not yet been resolvedI will notify if/when a resolution has occurred Sincerely, [redacted]
[redacted] was contacted today by Tough Mudder customer serviceWe do not offer refunds under any circumstanceHowever, we offered to transfer [redacted] to her event with the transfer fees waived as courtesy to herWe are awaiting her response
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved All the emails I did did nothing Once the Revdex.com got involved Tough Mudder replied to me emails within an hour or so Thank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are saying that my claim was denied because I booked the event with a known injury historyHowever, I was not having issues with my medical issue at the time of booking and only recently have reaggravated the injuryI asked them to provide me with the information regarding where in their terms it specifically states that I could not claim a refund because of a known injuryThey could not provide that information, which tells anyone with common sense that this is an invalid reason to deny a refund claimThey have redirected me back to the booking project team and have not resolved my issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Below is the response I received from Tough Mudder[redacted] Here is my response back."I take exception to your email in regards to saying "I do not wish to transfer"You're incorrectly assuming I have the ability, both time and money, to be able to travel to an event either this year or next year, and just would like a refund in generalWhile it is a "bummer" it was cancelled, the service I signed up for was not provided to me and the options you have presented offer me no consolationIt is terribly greedy for Tough Mudder's only options in this situation to require me to spend more time and money not only to travel to the event but also to trainI simply just can't afford to do this over againWhether it is in the terms and conditions or not, the right thing to do here is to issue a refund.I realize that after attempting to contact TM for over a month with no response, I received a response the same day (today) I wrote a complaint to the Revdex.comA customer should not have to go to such lengths to get the attention from a businessI will not be retracting my complaint with the Revdex.comLastly, in every correspondence I sent I asked that a phone number be sent to me in order to contact a person in regards to this issueYou failed to meet this requestPlease do not respond to me again unless you are ready to discuss issuing a refund or are will to provide a phone number." I paid for a serviced and was not provided the serviceTo expect someone to spend more time and money to obtain something they have already paid for is asinineI simply won't accept the options they have given for this factI won't consider the matter resolved unless issued a refund.Sincerely, [redacted]
This is being handled Tough Mudder customer service and we are contact with the customer
We are sorry that [redacted] feels this wayWhile we wish we could accommodate **'s request, we have stated in our previous email this is against our policy that was agreed to during registration which states:I hereby understand and acknowledge that all fees and associated costs (including optional product purchases, spectator tickets, and donations), paid in registration for this Tough Mudder event are NOT REFUNDABLE FOR ANY REASON, under any circumstances, including but not limited to injury, a scheduling conflict, and/or event cancellationI also understand that active duty or deployed military participants may be entitled to a refund on a case-by-case basis upon providing sufficient, official documentation regarding the deployment that conflicts with participating in the event.Despite our best efforts the customer will not accept thisTough Mudder has provided every accommodation possible given our policies
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
This is being resolved through Tough Mudder customer service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Tough Mudder did contact me via email today (1016) The support staff advised that my volunteer codes should be working and provided links to redeem them I clicked the link, followed the instructions from Luke and it did not work The registration process attempted to charge me $for a race entry fee when it should be free I responded back to Luke'e email at [redacted] and explained the outcome I requested that he attempt manually register my two sons for the race I am awaiting his response.WHY cant someone from Tough Mudder treat me like a valued customer/volunteer and take freaking minutes to call me to resolve this issue??? I have been attempting to register my sons since September ***.Thank you for your assistance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Leonard Nerbetski
This refund request has been escalated to EOS claims who will be handling this issue moving forward
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been contacted by Tough Mudder, they requested to know if I'd like my tickets transferred to an open event tickets for use next year, I responded indicating yes, I await confirmation of completion This matter is not resolved until I've received confirmation that my tickets have been transferred Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]