D.C. Garage Doors & Entry

Initial Business Response /* (1000, 5, 2017/09/07) */
Good Afternoon:

Please be advised the owner states we will be there next week either Monday or Tuesday

to repair the problem.

Thank you,

Mary Ann
Initial Consumer Rebuttal /* (3000, 7, 2017/09/07) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
They have said this before & not shown. At this point as stated we will only accept new replacement panels replacing the damaged panels, not touch up paint, in conjunction with repairing the work they have incorrectly done that caused the damage.
Final Business Response /* (4000, 9, 2017/09/15) */
We did not go because we received no response back from you in time..? We told you Monday or Tuesday. You indicated you would contact the customer and let us know what to do, so since we heard nothing until 2 days later your letter came in the mail on a Thursday. We followed your instructions.
Regarding any touch up paint, we are bringing replacement sections, not paint.
Thank you.
Final Consumer Response /* (3000, 19, 2017/10/05) */
The case should be noted as unresolved as NOTHING has been done. They ignored our direct requests & did not do anything or answer the problem. Addressed translates to doing nothing then you are correct otherwise your service & information will only lead to others being burned by this operation.
[redacted]
X-XXX-XXX-XXXX