D.C. Leather

On 10/29 I dropped my shoes off for protective soles. I have only wore these shoes twice.

On 11/1 I picked up my shoes. The soles were polished all brown (the soles are two tone), the right sole was severely scratched, and the overall quality was subpar (in my opinion). I was told the sole of my shoe was always brown and once I returned with a picture of the shoe I took at the DSW where I bought them, the polish as buffed off while I waited. I was not satisfied. Once home, I noticed brown polish around the shoe and that the stitching that surrounded the shoe was now black in addition to the marks on the sole. All I asked for was protective soles.

On 11/4 I called Stern's and was told by [redacted] to leave the shoes at the [redacted] location and they would be picked up that week. I was told that I would receive a call back. I left the shoes that night after speaking with the mgr there.

On 11/6 I called and spoke to [redacted] and was told that she mistakenly heard me say [redacted] and my shoes would not be picked up until next Monday and I would receive a call back.

On 11/13 I called and spoke with [redacted] and was told that she would check with the owner who did his "daily rounds" on Monday and call me back.

On 11/14 I called and was told [redacted] was not there. Also, my shoes will not be picked up until NEXT Monday and the owner is unavailable.

[redacted] never calls me back. My shoes have still not been picked up. My shoes are damaged, they have deep scratches on the right sole, brown polish (why were they even polished), the stitching is black (maybe from when the polish was buffed off), and the overall quality of the job was unsatisfactory. I would simply like a refund for my shoes. I have the original receipt for my shoes, the receipt for the protective soles, and ticket to pick them up.