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DC Painters and More

724 Brakebill Rd, Knoxville, Tennessee, United States, 37924

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Reviews Painting Contractors DC Painters and More

DC Painters and More Reviews (%countItem)

Poor quality work and unsafe conditions, very unprofessional
I replied to an ad on craigslist and got a response the same day. *** came out on July 14th to give me a free estimate to repair both of my decks. I reviewed the contract and signed on July 16th and work started Saturday, July 18th. *** came to the door later Saturday to request more money for "supplies" stating that he was short on funds at this time. I agreed to help him out with the advance on funds and talk to him about making the backyard safe for people and dogs before he left for the day. Later that night I paid the invoice that was sent to my email and after paying it realized that it was for $600 not $400, I figured I'd talk to him the next day about the additional funds. The next day he text me and told me he wasn't feeling well and would be back to work on Monday. I acknowledged the text and later text to let him know I had some concerns about the job and to touch base with me after he finishes the steps. Later Sunday night I put together an email with some of my concerns so that when we discuss them on Monday we could both be on the same page in regards to the issues. Monday he came to work, I wasn't home, and started to work on the upper deck instead of finishing the stairs. I printed the email and approached him to discuss my concerns. He stated he didn't get/read the email, which further in the discussion he was referring to things from the email, so I knew he had read it before coming back to work. I approached him with my concern of the quality of the work that had already been done and the unsafe working environment he left behind. He reacted very defensive and was insistent upon finishing the job. I told him I no longer needed his services and to pack up and clean up and leave, I told him we could discuss the financial part as soon as everything was picked up. He proceed to put some of the screws back into the upper deck that had already been removed that day and made a few steps a little bit more stable. He "cleaned" up the back yard and loaded the unused materials in his truck and returned with an empty truck. I invited him in to sit down to discuss the end of the contract at that time I expressed to him, knowledge of the $200 over payment for supplies and any funds he received for returning the unused materials. *** stated he received $200 refund on the returned materials and I stated that would then me I should be credited a total of $400 ($200 + $200) and he agreed. We discussed monies back and forth in which his reasoning for more money kept changing. I told him I would discuss this with my brother-in-law and get back to him on my decision. During our discussion I repeatedly asked *** for a break down and every time he stated that by Tennessee law he did not have to give me a breakdown. I have worked with many contractors since moving here and had never heard that comment before, that's a red flag to me. Monday, July 20th they had sent me a invoice, which I didn't pay because I hadn't discussed this with my brother-in-law and I was not in agreement with the amount. At this point I had paid him $1,361.36 to start and $600 for "additional" materials, $1,961.36. Considering the contract was for $3,740.00 and I had paid $1,961.36 plus the $200 credit he received which is more that half of the cost, nothing had been completed. After I received the invoice on the 20th, I asked him for a break down and he refused. That is when his harassment started. Over the next few days I received various emails and text threatening me and demanding money. It came to where I blocked his text, stopped replying to his emails and contacting his lawyer requesting *** to leave me alone. During that time I told *** to stay off my property and stay away from me. All of the work he had done on my decks has been removed for safety reasons. His reaction has been totally unprofessional and threatening. I have all the documents of communications between us and pictures of the poor quality job and mess he left behind.

Desired Outcome

Due to the fact that all the "work" *** had done was incomplete and unsafe it has all been torn down and constructed correctly. I am requesting all funds I had paid to him to be refunded to me, $1,961.36, since I got no use out of the poor work he performed.

DC Painters and More Response • Aug 25, 2020

This homeowner did not want to allow us to finish the job at hand. She wanted out of her contract. We have all conversations with her. Our attorney has been working on getting her the paperwork to place an lien on her home and property. She still owes us money. She has an signed contract that states she will allow us to finish the work completely or she will buy out of her signed contract, she did neither of these. She signed an contract that states "ANY MONEY GIVEN FOR MATERIALS OR DEPOSITS IS NOT REFUNDED NOR IS IT ABLE TO BE COUNTED IN THE TOTAL OWES IF YOU BUY OUT OF CONTRACT". She signed this paperwork. I have her signed contract here, as does our attorney. Nothing has been broken by DC Painters, or is owed by DC Painters. We owe her nothing. She owes us money for breaking her signed agreement.

Customer Response • Aug 25, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
Bottom line of discussion is the cost to "buy out" the contract. Per the contract it will cost 35% of the total cost of the job ($3,740.00), minus any money already given for materials ($600.00). My understanding is $3,740 - $600 = $3,140.00 X 35% = $1,099 to be the cost of the buy out. I paid $1,361.36, ($1,361.36 - $1,099 = $262.36). Plus $200 for the return of materials purchased but not used, returned. That would be a total of $462.36 owed to me. That would be what I would have expected but due to the poor workmanship of the part of the job that was finished I am requesting all of my money returned so the job can be started over in a correct and safe manner. It is impossible to figure out the difference between the cost of labor and the cost of materials for this job, due to the *** refusing to provide any receipts. Invoice # Invoice Date Invoice Amt Invoice Description
XXXXXXXX 7/16/2020 $1,361.36 Deposit to rebuild decking boards on two decks at *** home
XXXXXXXX 7/18/2020 $600.00 Extra money needed for materials
XXXXXXXX 7/20/2020 562.52 Getting of contract on the deck project
The decking boards wasn't what the customer wants the deck needs more repairs then customer wants to take care of at this time
So this is end on contract pay out
XXXXXXXX 7/20/2020 1,309.00 "Buy out of contract" FINAL PAYMENT NOTICE
Homeowner decided she wants to "buy out of contract" she stopped the job at hand.
Original price was $3740 as stated by the signed contract homeowner must "buy out of contract, or give said company a chance to finish the job 100%". Homeowner did not want to allow us to finish job at hand and understood fully that she had to "buy out" of her contract at 35% of the entire amount, this DOES NOT include money paid for materials or deposits. This is clearly stated in homeowners SIGNED contract.
Deduct 35% from the total $3740 and you're left with $1309.
There was an extra $400 added to this job which brought the contracts total to $4140, but because that's not on the signed contract I will eat that $400.
Once this is paid I will send an "buy out of contract" receipt to homeowner for their keeping so no further action is taken. If this is not paid by 12pm on 07/21/2020 then our attorney will contact them to take further action.
We have tried making an agreement for homeowner to pay an lower price, but she has refused and so now all deals are off and we are perusing the entire amount owed.
Final payment notice and Preliminary notice have already been sent.

Attachments below show signed contract stating "35% from total amount of project, this does NOT include any deposits or materials"
Attachment shows money paid for deposit ($1336)
Attachment shows money paid for extra materials due to the extra work she added ($600) it shows MATERIALS.
Homeowner paid these agreeing to what it was for by paying.

Homeowner has until 12pm on July 21,2020 to decide if she wants to pay her invoice.

DC Painters and More Response • Aug 26, 2020

This is an ongoing legal issue that will NOT be handled by the Revdex.com. It is still ongoing and so any further contact should be made to our attorney and not us. We have not done anything wrong here. The job was "incomplete" because the homeowner stopped the job at hand. Any money given was used for materials which is on her porch or on her property. We owe this homeowner nothing. She wanted to "buy out of her SIGNED contract" and left owing us money, which we are still in legal action of getting. We will not respond any further to this claim as it's an ongoing legal claim that has been filed.

Paid for contract work not completed and no correspondence.
In late November 2019 Blackberry Farm entered into a contract with DC Painters & More aka *** to build a horse shed. We paid $7,400 deposit. Only the basic frame of the structure was done and several attempts were made to contact but unsuccessful. Certified letter was mailed 12/31/19 to fulfill the contract or refund the deposit but still have not had a response.

Desired Outcome

We seek a refund of the deposit that was cashed on 11/29/19 due to incomplete contract labor.

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Address: 724 Brakebill Rd, Knoxville, Tennessee, United States, 37924

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