DC Painting Inc

Hired painters to paint my houseThe first day before painting the house they power washed house to clean off dirtUnfortunately they power washed the screens also, causing damage to the screens
I have been in contact with company but all I get is promises that the screens will be fixedThis took place in September,

We contracted with and performed the work for Mr. [redacted] on 11/2/2015. As normal and listed in the scope of work of the proposal, we powerwashed the house before in preparation for painting, which is a standard procedure for painting any property to remove dirt, dust, and debris. When powerwashing,...

the entire house gets washed, as it would be almost impossible to keep any part dry or untouched from the powerwashing. We do this before every job and paint about 50 homes and over 300 commercial jobs each year. We have never had this type of complaint in over 16 years of business. Powerwashing does not have the power to make long cuts through a screen. If it was powerwashed too close, it may leave score marks, where it would show some discoloration but it certainly wouldn't cut the screen in long slicing cuts. Also, if we powerwashed too close, it would damage the adjacent stucco and wood surfaces with score marks as well. There was no resulting score marks on the wood or stucco from this project, which shows that the powerwashing was not done too close. Mr. [redacted] contacted us on 11/28, when claimed we had ruined his screens. We told him we would get out there to look at the claimed damage. He contacted us again on 12/10, since we still had not been able to get out there. When we got out there on 12/11, our superintendent inspected the screens and made the observation that the screens were graying and discolored from the sun, and brittle, and needed replacement well before we painted. We explained to him that his screens were aged and brittle and that powerwashing would not make those types of holes. We explained this to him and Mr. [redacted] threatened that we have to replace all of them or he will put a complaint on Yelp and Revdex.com. Not only do we feel we are not responsible for the damage, his desired settlement was unrealistic as well.