DC Restoration

To Whom it May Concern:I, [redacted] , one of the owners with DC Restoration spoke to [redacted] last Friday All concerns were addressed and all of Mr [redacted] 's concerns pertaining to the communication issues, document issues, and length of time it took to complete the work have been received and addressed.DC Restoration has encouraged that Mr [redacted] forward the corrected survey to our office, to the carrier and/or to the Revdex.com for official reporting In addition, DC Restoration has acknowledged that due to a mistake on our part, the previous Survey that was uploaded and entered as part of the formal response, was not for this customer, nor was it an intent to defraud We have acknowledged that incident with Mr [redacted] , and again, we are encouraging him to forward the correct survey with his payment.DC Restoration has also confirmed that once the payment in full is received, that we are sending all documents to Mr [redacted] , inclusive of a paid in full statement along with the two year warranty letter for work completed by DC Restoration This will be in one packet in lieu of multiple mailings Mr [redacted] has acknowledged receiving documents byway of email, however, the preferred method of receiving all items byway of mail so he has the physical copy and not just the digital copy.While we acknowledge the concerns and issues that were brought to our attention, and we are addressing those concerns internally with our staff, we are happy to say that this issue has been amicably resolved.Thank you, [redacted] Owner

Looking to resolve a problem in reference to work authorization from DC Restoration I was referred to this company by home ins adjuster for home restoration.This company was the one assigned by adjuster to get a quoteI met with Justin R [redacted] Nov 16th and Nov18th I was presented with Bank forms to sign I had talked to my adjuster and Justin R [redacted] about not having DC Rest name on check ,, Check to be issued to my name and mortgage bank name onlyArgued this point with both parties several times and reached out to Arizona Department of Insurance who stated that by law I did not have to have DC Rest name on insurance check I signed forms that indicated taxes, intention to fix home and I did not sign forms indicating that I wanted Dc Rest name on check form ,, the other form indicated for Dc Rest to be able to get info on claimI did not sign or agreed to have My check disbursed to third party without my name on itand this is the box that was marked without my authorizati

General contract work was performed & completed on my house at [redacted] *** DC Restoration has an office at [redacted] When I received my final invoice bill via email on Sep 2017, it was stated in the email "...remit payment due to our Arizona office as referenced on the invoice You may pay by card, however, due to the amount (~$7500) there would be a 3% fee that you would have to pay; this is the fee that the bank charges us to use the service." That 3% is approx $ As a business that agrees to utilize credit & bank cards I find it very interesting that this business charges its consumers this fee only if the amount of the service used is greater than $ DC Restoration conducted business agreements with the credit card companies to assist & expand their business & consumer relations When DC Restoration accepted & selected credit card companies to partner with the

DC Restoration was selected by my insurance company to put a new roof on my homeBefore I signed the papers, I told the representative that I would need help with the deductible because I am an older person living on Social SecurityHe said this was common and there would be no problemWhen accounting from DC called, I told them what payments I could make and I was immediately humiliated about the the job being "too small, the payments "too small" and the length of time "too long"The person was unkind, uncompromising and more concerned about their multi-million dollar company than a senior asking for helpMy insurance company quickly canceled the job with them and another company was contacted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In regards to the email detailed by DC Restoration, several of these statements are misleading or incorrect Per the payment of repairs, the contract with DC Restoration clearly states the payment arrangmentsI sent a check to pay for the repairs within the timeline stated in the contract The payment was made via check #*** in the amount of $dated 3/6/15. I will not accept a blatant lie made by *** DC restoration stated that I "completed a survey" This is false The document that they have attached is a forged document, as I never received nor completed that document In fact, the signature on that document is not mine *** took a photo of what he demanded I sign, which was a document of "satisfactorily completion" which he said would need to be signed in order for him to complete the work on the fourth revisit I am curious as to why *** would present a forged document, as it clearly shows that the signature is not mineFurthermore, why would I fill out a survey showing that I agreed to anything done on the very day that I filed a complaint with Revdex.com?Additionally the photos that are provided by *** are the photos that were taken on the very last day that DC Restoration was allowed into my home--their 4th revist to complete a very simple task I have attached photos of the work that was considered "complete" by DC restoration until I demanded that they come out for several subsequent revisits to fix continuous problems.
Regards,
Brian ***

Looking to resolve a problem in reference to work authorization from DC Restoration I was referred to this company by home ins adjuster for home restoration.This company was the one assigned by adjuster to get a quoteI met with Justin R*** Nov 16th and Nov18th I was presented with Bank forms to sign I had talked to my adjuster and Justin R*** about not having DC Rest name on check ,, Check to be issued to my name and mortgage bank name onlyArgued this point with both parties several times and reached out to Arizona Department of Insurance who stated that by law I did not have to have DC Rest name on insurance check
I signed forms that indicated taxes, intention to fix home and I did not sign forms indicating that I wanted Dc Rest name on check form ,, the other form indicated for Dc Rest to be able to get info on claimI did not sign or agreed to have My check disbursed to third party without my name on itand this is the box that was marked without my authorizati

DC restoration are liars, scam artists, USAA recommended DC to repair our roof damaged after a wind/monsoon stormThey were callCame out wrote an estimate, USAA paid them, we paid our deductible, they gladly accepted the money, and we haven’t heard from them sinceIt all started August 10,They have not kept us informed, not one darn wordCalled DC on 10/23/and got nothing but excuses and the run aroundAs of this date, Nov 9,2018, we are out our money, and no roof repairs even startedThey give lip service when corneredI would NEVER recommend this company to my worst enemyWe’re ready to turn DC over to the AZ state contractors board & file a complaint against themThis company does not deserve a star

DC did a major restoration on our house after we had a fire They did a great job and worked well with both us (the homeowners) and our insurance company They were very transparent with their pricing, which we have found isn't always the case with some contractors I'm very glad we used them

General contract work was performed & completed on my house at *** *** *** *** *** *** *** *** DC Restoration has an office at *** *** ** *** *** ** *** *** When I received my final invoice bill via email on Sep 2017, it was stated in the email "...remit payment due to our Arizona office as referenced on the invoice You may pay by card, however, due to the amount (~$7500) there would be a 3% fee that you would have to pay; this is the fee that the bank charges us to use the service."
That 3% is approx $ As a business that agrees to utilize credit & bank cards I find it very interesting that this business charges its consumers this fee only if the amount of the service used is greater than $ DC Restoration conducted business agreements with the credit card companies to assist & expand their business & consumer relations When DC Restoration accepted & selected credit card companies to partner with the

mold removal was done .we found mold on surface of wall in hall bath and inside wall base in master bath also contractor damaged shower
mold removal was done contractor then quit .they where suppose to to the build back .I gave them a down payment of $I'm still fighting to get back on my credit card.I did yesterday dispute the $and part of the mold removal.The new contractor found mold in hall bath of wall surface behind base board and also several places in master.When they did the job they cut the main seal that is in the shower base.The entire shower has to be removed at this point to replace the seal.Moving forward it was cheaper to do tile instead but originally it would been easy to rebuild old swore if seal was not cut.sometime during the job dc restoration removed and kept part to the shower valve.I have been in contact with them but since the refund was due over a month ago it look like they are ignoring me.On Friday I texted *** told her I want the $return

If I could give this company a lower rating than Star, I would do it When my upstairs neighbor's Master bathroom
Leaked into mine, DC Restoration (an *** preferred vendor) came to my home to handle the repairs Don came to assess the situation, he took items to see what his crew would need in order to make the repairs It was a small $“put back” jobOn April 17th promptly at 8am, Adam came to do the work He also took an assessment of things to see what he needed for the repair job, he went to Home Depot to get supplies and returned quickly He was very professional, polite, hard working and helpful I popped in several time during the day to see how things were progressing - each time it looked better and betterHe finished at 6pm that night and he made arrangements to come back on the 18th to finish the job and re-paint the bathroom However, after he left, I noticed that the new system he used to suck up the dust from the repair job in the bathroom, blew dust

Attached is the response to the Wendy G*** complaint

Dispute Resolution Consultant:Please accept this letter as our formal response to the complaint referenced abovePlease also be advised that the following documents are attached to this letter in regards to this response;Work Authorization/ContractAll Inclusive invoiceCompletion
formSurveyEmail Correspondence from *** *** to Complainant ( pages)Email Correspondence from Complainant to DCR Project Manager, *** (pages)PhotosIn regards to the issue pertaining to the re-visits from our staff to the Complainant, as per the emails from DCR Project Manager *** to the Complainant dated 02/23/at 1:25pm, it appears that there was a misunderstanding in regards to the cabinet(s) and/or expectations and changes that the Complainant had madePer the records with DCR, and the attached documents, DCR was onsite prior to 02/20/for punch items, and then notified on 02/20/that the previous item(s) had been resolved and there were a few more items that the home owner noticed; which we were back onsite to remedy on 02/24/at 7am.In reference to the paint that was used incorrectly due to the sheen, or the gloss was resolvedIn the matter of the paint being left in the backyard, yes, the staff placed the paint on the table in the backyard where the Complainant had other paint and we felt that this was a safe option as well for our materials. In regards to the paint drips found throughout the kitchen floor, and per the documents included from the Complainant, this was never brought to our attention in writingWhen DCR Project Manager *** was onsite, there was a verbal comment made and when inspected, no paint drips were located. DCR has corrected the issue with the exhaust, and this has been fixed. The Completion and Satisfaction of Repair was requested on 02/24/with the Complainant onsite. This was to satisfy that requirements that DCR had completed the work and that the punch item(s) were corrected that dayIn addition, it was explained that there is a two year warranty on all items and repairs that were completed by DCR.DCR Project Manager *** explained in detailed the difference in cost when a home owner opts to do their own repairs, and when we, the General Contractor repairs the homeThis was explained in it's entirety and the home owner Complainant choose to do some of the work from the original estimate furnished from the carrier on his own.The Complainant indicates that DC Restoration has collected over $3600.00, this is an inaccurate statement, and in fact DC Restoration is still owed money that was paid out to the Complainant from the carrier in the amount of $The Complainant also completed a survey where he either Completely Agreed or Mostly Agreed; these are the two highest options on the surveyThere was also an area for comments, and the home owner did not advise of any additional concerns that had not been addressed, or that were not being addressed at that time.DC Restoration will uphold the warranty for the two years as we have committed to and for all of our customersDC Restoration submitted all documents requested from the Complainant, and he advised when he received those items, he would remit the paymentWhen we receive the payment in full, we will forward the Warranty Letter for his/her records. In closing, while it appears that the Complainant was frustrated with the progress and the process of how insurance claims and repairs are handled, all issues were resolved amicably. We feel that this claim can be closed and we appreciated the insight and feedback from the Complainant.Regards,*** ***

To Whom it May Concern:I, [redacted], one of the owners with DC Restoration spoke to [redacted] last Friday.  All concerns were addressed and all of Mr. [redacted]'s concerns pertaining to the communication issues, document issues, and length of time it took to complete the work have been received and addressed.DC Restoration has encouraged that Mr. [redacted] forward the corrected survey to our office, to the carrier and/or to the Revdex.com for official reporting.  In addition, DC Restoration has acknowledged that due to a mistake on our part, the previous Survey that was uploaded and entered as part of the formal response, was not for this customer, nor was it an intent to defraud.  We have acknowledged that incident with Mr. [redacted], and again, we are encouraging him to forward the correct survey with his payment.DC Restoration has also confirmed that once the payment in full is received, that we are sending all documents to Mr. [redacted], inclusive of a paid in full statement along with the two year warranty letter for work completed by DC Restoration.  This will be in one packet in lieu of multiple mailings.  Mr. [redacted] has acknowledged receiving documents byway of email, however, the preferred method of receiving all items byway of mail so he has the physical copy and not just the digital copy.While we acknowledge the concerns and issues that were brought to our attention, and we are addressing those concerns internally with our staff, we are happy to say that this issue has been amicably resolved.Thank you,[redacted]Owner

DC did a major restoration on our house after we had a fire. They did a great job and worked well with both us (the homeowners) and our insurance company. They were very transparent with their pricing, which we have found isn't always the case with some contractors. I'm very glad we used them.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In regards to the email detailed by DC Restoration, several of these statements are misleading or incorrect.  Per the payment of repairs, the contract with DC Restoration clearly states the payment arrangments. I sent a check to pay for the repairs within the timeline stated in the contract.  The payment was made via check #[redacted] in the amount of $3641.52 dated 3/6/15. I will not accept a blatant lie made by [redacted].  DC restoration stated that I "completed a survey".  This is false.  The document that they have attached is a forged document, as I never received nor completed that document.  In fact, the signature on that document is not mine.   [redacted] took a photo of what he demanded I sign, which was a document of "satisfactorily completion" which he said would need to be signed in order for him to complete the work on the fourth revisit.   I am curious as to why [redacted] would present a forged document, as it clearly shows that the signature is not mine. Furthermore, why would I fill out a survey showing  that I agreed to anything done on the very day that I filed a complaint with Revdex.com?Additionally the photos that are provided by [redacted] are the photos that were taken on the very last day that DC Restoration was allowed into my home--their 4th revist to complete a very simple task.  I have attached photos of the work that was considered "complete" by DC restoration until I demanded that they come out for several subsequent revisits to fix continuous problems. 

Regards,

Brian [redacted]

To Whom it May Concern:I, [redacted], one of the owners with DC Restoration spoke to [redacted] last Friday.  All concerns were addressed and all of Mr. [redacted]'s concerns pertaining to the communication issues, document issues, and length of time it took to complete the work have been received and addressed.DC Restoration has encouraged that Mr. [redacted] forward the corrected survey to our office, to the carrier and/or to the Revdex.com for official reporting.  In addition, DC Restoration has acknowledged that due to a mistake on our part, the previous Survey that was uploaded and entered as part of the formal response, was not for this customer, nor was it an intent to defraud.  We have acknowledged that incident with Mr. [redacted], and again, we are encouraging him to forward the correct survey with his payment.DC Restoration has also confirmed that once the payment in full is received, that we are sending all documents to Mr. [redacted], inclusive of a paid in full statement along with the two year warranty letter for work completed by DC Restoration.  This will be in one packet in lieu of multiple mailings.  Mr. [redacted] has acknowledged receiving documents byway of email, however, the preferred method of receiving all items byway of mail so he has the physical copy and not just the digital copy.While we acknowledge the concerns and issues that were brought to our attention, and we are addressing those concerns internally with our staff, we are happy to say that this issue has been amicably resolved.Thank you,[redacted]Owner

Dispute Resolution Consultant:Please accept this letter as our formal response to the complaint referenced above. Please also be advised that the following documents are attached to this letter in regards to this response;1. Work Authorization/Contract2. All Inclusive...

invoice3. Completion form4. Survey5. Email Correspondence from [redacted] to Complainant ( 5 pages)6. Email Correspondence from Complainant to DCR Project Manager, [redacted] (6 pages)7. PhotosIn regards to the issue pertaining to the re-visits from our staff to the Complainant, as per the emails from DCR Project Manager [redacted] to the Complainant dated 02/23/2015 at 1:25pm, it appears that there was a misunderstanding in regards to the cabinet(s) and/or expectations and changes that the Complainant had made. Per the records with DCR, and the attached documents, DCR was onsite prior to 02/20/2015 for punch items, and then notified on 02/20/2015 that the previous item(s) had been resolved and there were a few more items that the home owner noticed; which we were back onsite to remedy on 02/24/2015 at 7am.In reference to the paint that was used incorrectly due to the sheen, or the gloss was resolved. In the matter of the paint being left in the backyard, yes, the staff placed the paint on the table in the backyard where the Complainant had other paint and we felt that this was a safe option as well for our materials. In regards to the paint drips found throughout the kitchen floor, and per the documents included from the Complainant, this was never brought to our attention in writing. When DCR Project Manager [redacted] was onsite, there was a verbal comment made and when inspected, no paint drips were located. DCR has corrected the issue with the exhaust, and this has been fixed. The Completion and Satisfaction of Repair was requested on 02/24/2015 with the Complainant onsite. This was to satisfy that requirements that DCR had completed the work and that the punch item(s) were corrected that day. In addition, it was explained that there is a two year warranty on all items and repairs that were completed by DCR.DCR Project Manager [redacted] explained in detailed the difference in cost when a home owner opts to do their own repairs, and when we, the General Contractor repairs the home. This was explained in it's entirety and the home owner Complainant choose to do some of the work from the original estimate furnished from the carrier on his own.The Complainant indicates that DC Restoration has collected over $3600.00, this is an inaccurate statement, and in fact DC Restoration is still owed money that was paid out to the Complainant from the carrier in the amount of $3641.52. The Complainant also completed a survey where he either Completely Agreed or Mostly Agreed; these are the two highest options on the survey. There was also an area for comments, and the home owner did not advise of any additional concerns that had not been addressed, or that were not being addressed at that time.DC Restoration will uphold the warranty for the two years as we have committed to and for all of our customers. DC Restoration submitted all documents requested from the Complainant, and he advised when he received those items, he would remit the payment. When we receive the payment in full, we will forward the Warranty Letter for his/her records. In closing, while it appears that the Complainant was frustrated with the progress and the process of how insurance claims and repairs are handled, all issues were resolved amicably. We feel that this claim can be closed and we appreciated the insight and feedback from the Complainant.Regards,[redacted]

To Whom it May Concern:I, [redacted], one of the owners with DC Restoration spoke to [redacted] last Friday.  All concerns were addressed and all of Mr. [redacted]'s concerns pertaining to the communication issues, document issues, and length of time it took to complete the work have been received and addressed.DC Restoration has encouraged that Mr. [redacted] forward the corrected survey to our office, to the carrier and/or to the Revdex.com for official reporting.  In addition, DC Restoration has acknowledged that due to a mistake on our part, the previous Survey that was uploaded and entered as part of the formal response, was not for this customer, nor was it an intent to defraud.  We have acknowledged that incident with Mr. [redacted], and again, we are encouraging him to forward the correct survey with his payment.DC Restoration has also confirmed that once the payment in full is received, that we are sending all documents to Mr. [redacted], inclusive of a paid in full statement along with the two year warranty letter for work completed by DC Restoration.  This will be in one packet in lieu of multiple mailings.  Mr. [redacted] has acknowledged receiving documents byway of email, however, the preferred method of receiving all items byway of mail so he has the physical copy and not just the digital copy.While we acknowledge the concerns and issues that were brought to our attention, and we are addressing those concerns internally with our staff, we are happy to say that this issue has been amicably resolved.Thank you,[redacted]Owner

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In regards to the email detailed by DC Restoration, several of these statements are misleading or incorrect.  Per the payment of repairs, the contract with DC Restoration clearly states the payment arrangments. I sent a check to pay for the repairs within the timeline stated in the contract.  The payment was made via check #[redacted] in the amount of $3641.52 dated 3/6/15. I will not accept a blatant lie made by [redacted].  DC restoration stated that I "completed a survey".  This is false.  The document that they have attached is a forged document, as I never received nor completed that document.  In fact, the signature on that document is not mine.   [redacted] took a photo of what he demanded I sign, which was a document of "satisfactorily completion" which he said would need to be signed in order for him to complete the work on the fourth revisit.   I am curious as to why [redacted] would present a forged document, as it clearly shows that the signature is not mine. Furthermore, why would I fill out a survey showing  that I agreed to anything done on the very day that I filed a complaint with Revdex.com?Additionally the photos that are provided by [redacted] are the photos that were taken on the very last day that DC Restoration was allowed into my home--their 4th revist to complete a very simple task.  I have attached photos of the work that was considered "complete" by DC restoration until I demanded that they come out for several subsequent revisits to fix continuous problems. 

Regards,

Brian [redacted]