I personally signed the check for a refund for the repair. The customer should receive the check in the next couple of days. Please contact me @ 713-[redacted] if you do not receive the check within a couple of days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Sent: Tuesday, January 20, 2015 6:57 AMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] I did receive the check. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. We are actively working with the dealership to resolve the matter. Truck will be dropped off on tomorrow. Mr. J[redacted] has assisted us in getting the matter resolved. Please keep case open until issue is actually resolved.
Regards,
I tried reaching out to Mr. [redacted] today. What I have been informed of was that the person that Mr. [redacted] spoke to at Chrysler was apart of the resolution team and that they were going to repair the issue he has had with his truck. The truck is repaired at this point and my...
service manager on multiple times has tried contacting Mr. [redacted] to inform his truck was ready for pickup. I have a call into our Chrysler service rep to see what he is willing to do for Mr. [redacted]. At this point we are awaiting the direction from Chrysler for resolution. They authorized the repairs and we completed what they have asked. As far as a buy back this will need to come from Chrysler and thus the payment to be paid by them. Mr. [redacted] please reach to me on my cell phone [redacted]. I will happy to help in any way that I can.
Thanks,
James [redacted]
AutoNation CDJR Spring
General Manager
[redacted] cell
I spoke with [redacted] about this in detail today. He explained to me the wiring harness is indeed a factory harness. He also explained to me that the trailer hitch was installed by an aftermarket company. The hitch was not a factory installed item and [redacted] informed him that...
[redacted] installed the hitch. He also informed the Service Advisor that he bought this vehicle used and the Service Advisor did inform him upfront that there would possibly be a charge of $99.00 to fix his concern. We have a signed form from the customer authorizing the work to be completed and for the amount the customer is requesting back.
Thanks,
James H[redacted]
General Manager
AutoNation CDJR Spring
[redacted]
Sent: Monday, August 08, 2016 2:32 PM
Subject: complaint [redacted] I am sorry for the trouble you are having with your new vehicle. I have referenced your vin number with Chrysler and the recall shows to have been completed on...
June 22 2016. If you are still experiencing issues with your vehicle please contact me directly and I will help you. Thanks, James [redacted] General Manager AutoNation CDJR Spring [redacted] CONFIDENTIAL: This electronic mail (including any attachments) may contain information that is privileged, confidential, and/or otherwise protected from disclosure to anyone other than its intended recipient(s). Any dissemination or use of this electronic email or its contents (including any attachments) by persons other than the intended recipient(s) is strictly prohibited. If you have received this message in error, please notify us immediately by reply email so that we may correct our internal records. Please then delete the original message (including any attachments) in its entirety. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I did speak with the manager that Saturday, and he was more than helpful in getting this resolved. I have been out of town this past week, but intend on calling this week and scheduling a time to bring the truck back in to fix the issues with the exhaust. The other issues we had with any of the paperwork has now been taken care of, thanks to Mr. H[redacted].
[redacted]
Our service manager Calvin M[redacted] spoke to this customer. We were contacting his wife and her voicemail was not set up. ** is coming in tomorrow so we can resolve the issues.
Thanks,
J[redacted]
GM
AutoNation Chrysler Dodge Jeep Ram...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
They contacted me and made things right. I emailed the Revdex.com last week asking to withdraw the complaint entirely.
I personally signed the check for a refund for the repair. The customer should receive the check in the next couple of days. Please contact me @ 713-[redacted] if you do not receive the check within a couple of days.
Thanks,
James H[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Sent: Tuesday, January 20, 2015 6:57 AMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] I did receive the check. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. We are actively working with the dealership to resolve the matter. Truck will be dropped off on tomorrow. Mr. J[redacted] has assisted us in getting the matter resolved. Please keep case open until issue is actually resolved.
Regards,
I tried reaching out to Mr. [redacted] today. What I have been informed of was that the person that Mr. [redacted] spoke to at Chrysler was apart of the resolution team and that they were going to repair the issue he has had with his truck. The truck is repaired at this point and my...
service manager on multiple times has tried contacting Mr. [redacted] to inform his truck was ready for pickup. I have a call into our Chrysler service rep to see what he is willing to do for Mr. [redacted]. At this point we are awaiting the direction from Chrysler for resolution. They authorized the repairs and we completed what they have asked. As far as a buy back this will need to come from Chrysler and thus the payment to be paid by them. Mr. [redacted] please reach to me on my cell phone [redacted]. I will happy to help in any way that I can.
Thanks,
James [redacted]
AutoNation CDJR Spring
General Manager
[redacted] cell
I spoke with [redacted] about this in detail today. He explained to me the wiring harness is indeed a factory harness. He also explained to me that the trailer hitch was installed by an aftermarket company. The hitch was not a factory installed item and [redacted] informed him that...
[redacted] installed the hitch. He also informed the Service Advisor that he bought this vehicle used and the Service Advisor did inform him upfront that there would possibly be a charge of $99.00 to fix his concern. We have a signed form from the customer authorizing the work to be completed and for the amount the customer is requesting back.
Thanks,
James H[redacted]
General Manager
AutoNation CDJR Spring
[redacted]
The customer's money has been refunded.
Thanks,
[redacted]
AutoNation Chrysler Dodge Jeep Ram Spring
[redacted]
Sent: Monday, August 08, 2016 2:32 PM
Subject: complaint [redacted] I am sorry for the trouble you are having with your new vehicle. I have referenced your vin number with Chrysler and the recall shows to have been completed on...
June 22 2016. If you are still experiencing issues with your vehicle please contact me directly and I will help you. Thanks, James [redacted] General Manager AutoNation CDJR Spring [redacted] CONFIDENTIAL: This electronic mail (including any attachments) may contain information that is privileged, confidential, and/or otherwise protected from disclosure to anyone other than its intended recipient(s). Any dissemination or use of this electronic email or its contents (including any attachments) by persons other than the intended recipient(s) is strictly prohibited. If you have received this message in error, please notify us immediately by reply email so that we may correct our internal records. Please then delete the original message (including any attachments) in its entirety. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I did speak with the manager that Saturday, and he was more than helpful in getting this resolved. I have been out of town this past week, but intend on calling this week and scheduling a time to bring the truck back in to fix the issues with the exhaust. The other issues we had with any of the paperwork has now been taken care of, thanks to Mr. H[redacted].
[redacted]
Sent: Saturday, December 06, 2014 9:23 AMTo: C[redacted], LindaSubject: Respond to Complaint The customer's money has been refunded. ...
Thanks, James H[redacted] AutoNation Chrysler Dodge Jeep Ram Spring 713-[redacted] cell
I will get a status update on your vehicle to see what I may be able to help with. Please feel free to contact me directly.
James [redacted]
Our service manager Calvin M[redacted] spoke to this customer. We were contacting his wife and her voicemail was not set up. ** is coming in tomorrow so we can resolve the issues.
Thanks,
J[redacted]
GM
AutoNation Chrysler Dodge Jeep Ram...
Spring
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
They contacted me and made things right. I emailed the Revdex.com last week asking to withdraw the complaint entirely.