DC Seasonal Maintenance

I entered into a seasonal snow removal contract with DC Seasonal Maintenance on November 04/ Their contract states Snow falls of or more are considered sufficient snow fall to plow All work will be completed in a professional and efficient manner DC Seasonal Maintenance will attempt to service customer's property as quickly as possible after a snow fall event, however DC Seasonal Maintenance makes no guarantees as to exactly when snow removal services will commence unless specified below $fee applies As it did not matter to me what time of day they arrived, I saw no reason and did not specify a time of day for their service *** On or about December 29/2016, it took hours later for them to provide said service after emails and many daily phone calls I made to their company and left on voicemail messages Again, this week and this is the 2nd t

I contracted DC Seasonal Maintenance operated by *** *** to clear the snow from my driveway, walkways and sidewalk for the 2016/winter seasonThe cost was $In addition, I paid a $premium to guarantee snow removal by 8:00AM and snow left by the city plough at the end of the driveway by 5:00PMTogether with HST the total paid by cheque to *** *** was $
During the first week of the snow season the work was not done on several occasionsI tried multiple times to contact *** *** by email, text and phone without any response
After failure to clear the snow on three occasions, I requested cancellation of the contract and a refundThey have not responded to multiple calls, text messages and a registered letter sent by Canada PostIn order to get the driveway cleared, I had to hire another contractor for the season, at the higher rate of $
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