DC Sky Diving Center

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by DC Skydiving Center regarding complaint ID [redacted] I would still like the complaint to be pursuedAdditional contact information for DCSkydive Center is: [redacted] Regards, [redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The DC Skydiving Center practice of having you redeem the *** code to "schedule" the trip does not allow any quick follow up with ***The DC Skydiving Center gets paid by *** once the code is redeemed, leaving the consumer in limbo when the DC Skydiving Center continually reschedule your trip or hang up on youI asked *** who stated he was the owner/manager of the operation if there was anyone else to talk to, he said he was itNow there is a *** involvedI feel I have been treated very rudely by their staff membersI believe I had mentioned this in my initial complaint and it has not been addressedWe have been dealing with *** and they have told us that the practice of redeeming the code early then delaying providing the service is against their TOSThe way I have been treated by the staff members of the DC Skydiving Center does not instill any confidence in trusting my life to them.
Regards,
*** ***

Revdex.com spoke with the customer who indicated that she wants a refund of the $booking fee she paid to the business

terrible - their management is awfulThey earn $ thru 3rd party vendors then when they cancel and do not give you an adequate chance to resolve issues directly they blame it on the 3rd party and tell you to go get your money back thru themStay away
dissatisfied

** ***,
I'm sorry that they had a bad experience I would be happy to assist
in rescheduling them personally and to refund the VIP they purchased if it hasn't already been refunded
-***

Would you mind asking the customer to give me the following information; the phone number the customer called from, the name of the person that hung up on them, and the day and approximate time of the call in which they were hung up on? I would like to review the phone conversation
Thanks,
-***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by DC Skydiving Center regarding complaint ID
***I would still like the complaint to be pursuedAdditional contact information for DCSkydive Center is: ***
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by DC Skydiving Center regarding complaint ID [redacted]. I would...

still like the complaint to be pursued. Additional contact information for DCSkydive Center is: [redacted]
Regards,
[redacted]

terrible - their management is awful. They earn $ thru 3rd party vendors then when they cancel and do not give you an adequate chance to resolve issues directly they blame it on the 3rd party and tell you to go get your money back thru them. Stay away

dissatisfied

Review: My dive was scheduled for Friday morning 5/15/15, I arrived about 20mins before my dive time. The instructors are contractors, so the facility give you cash to pay them. Then you do a 5-min "instruction class", then your instructor hooks up all your diving gear. Everything went fine for the instruction, set-up and even the dive. Skydiving itself is AMAZING. I paid for a photo package, so I got my CD and headed home. Only to find I had been given the wrong CD. I called around 2:30pm and reached a customer service rep, who says they'll pass the message along so the center can "get to it whenever they have a chance". Problem one. I paid cash, to leave with photos IN HAND. So if you make a mistake, be prompt in recognizing, apologizing and making a good effort to correct it in a timely fashion. I waited an hour, hadn't received even a call back. I called back again, and [redacted] told me that they were going to mail out the CD. So I asked when and what are they doing about getting me the photos promptly? Whether it be overnighting the package, emailing the photos, etc. He didn't know and said he couldn't give me a direct contact number to anyone. By 9PM that night I had still received not so much as a phone call acknowledging the error. Saturday was a business day for them as well. No call that day either. Today is Thursday. I've now received the correct CD, but never once did I get a phone call back from management or anyone to say, we hear you, we're sorry and what can we do to promptly correct our error. What a way to blow my first-time diving experience with such irresponsible, nonchalant, abhorrent customer service.Desired Settlement: I would like a refund for the photo services. I paid $89 in cash to receive a photo CD at the conclusion of my dive. When I left, I been handed the wrong CD. After I called twice on that Friday, I received no return call or acknowledgment and now almost a week later I've received no contact. The customer service was completely unacceptable.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by DC Skydiving Center regarding complaint ID [redacted]. I would still like the complaint to be pursued. Additional contact information for DCSkydive Center is: [redacted]

Regards,

Review: In February of 2014 I purchased two vouchers for weekday sky dives at DC Skydiving Center via [redacted], for a total of $298. I booked a dive for my boyfriend and myself in July 2014, for my birthday. I paid a booking fee of $9 for each of us, and as soon as I booked the [redacted] vouchers were marked as redeemed even though we had not used them yet. On the day of our dive, I took the day off work and we drove halfway there, incurring gas and toll expenses. Approximately 90 minutes before our dive time, we received a text message stating that our dive was cancelled due to "plane maintenance." Disappointed and out gas, tolls, and a day of leave, we turned around.

My next opportunity to rebook the dive was in the late fall. When I called, they informed me that they were closed for the season but that they would allow us to rebook in the spring after they re-opened even though my voucher would expire in February of 2015.

My first opportunity to dive was in June of 2015. Again, we booked the dive and again we were cancelled on, this time for "plain maintenance." They gave us 3 hours notice this time.

I do understand weather cancellations in a business like this, but repeated cancellations for maintenance are unacceptable. The whole purpose of maintenance is to be done in advance to allow activities to carry on as scheduled.

Since having these experiences I have discovered through Revdex.com, Yelp, and Google reviews that numerous consumers have had similar issues with DC Skydiving Center, and some have had to give up on ever using their booking. No one seems to have ever been refunded (or even apologized to). Given that and given the hassle of rebooking and taking time off work every time, I am no longer interested in doing business with this company.

[redacted] has refused to refund the voucher even though it continues to do business with DC Skydiving Center because the voucher has now expired.Desired Settlement: As mentioned above, I am no longer interested in doing business with this company due to their poor customer service. I want my $316 refunded.

Consumer

Response:

Revdex.com spoke with the customer who indicated that she wants a refund of the $18 booking fee she paid to the business.

Review: Purchased a Skydiving trip with them through [redacted]. Called to make reservation, they required us to "redeem" our purchase so they could make the reservations. We received a text the next morning, no skydiving today. Nothing else, we called to reschedule, spoke to the owner/manager named [redacted], he scheduled us for the next day. This would Saturday July 26. We called back Fridaynight to confirm, they told us we were cancelled due to the plane being down for maintenance. We bought the trip through [redacted] but paid them directly via debit card for a VIP upgrade. 2 different transactions. We called Saturday morning and asked if they were doing trips and the employee said yes and was more then willing to sign us up for that day. We told him we had already paid and they had our information he said he would have to talk to [redacted] and that [redacted] would call us back. Of course he didn't. We called back and spoke to a [redacted] told her what was going on and she hung up on us. We were hung up on every time we called back. We had spoke to [redacted] after the 1st cancellation and requested a refund which he absolutely refused to do. We called and spoke to [redacted], they told us that the DC Skydiving Center was sent payment for the service they refused to provide, when they had us redeem the offer over the phone so they could make the reservations.Desired Settlement: We would like to see that they do what they are paid to do and not lie that there are extenuating circumstances why they cannot meet their obligation to people. Not bump people who use a "coupon" that they put out for a full paying person. We would also like a full refund and a written apology for being hung up on and treated very poorly by several staff members, [redacted] and [redacted].

Business

Response:

[redacted],