DC Water

To Revdex.com (Revdex.com),RE: Complaint # [redacted] Your request to Lauren P [redacted] , Director of Customer Service was forwarded to me for folland a response.A review of our records show that [redacted] dos not own this property and he is not listed as a tenant Therefore, based on our confidentiality practice, we are unable to provide any information regarding this account The owner of the property must contact DC Water's Customer Service Department by phone at ###-###-#### or provide a written letter of authorization to add [redacted] as a third party tenant.Thank you for allowing DC Water to be of service to you.Best Regards,Kimberley A [redacted] on behalf of Lauren P [redacted] SrRevenue AnalystCustomer Service Department

To Revdex.com (Revdex.com),
RE: Complaint #***
Your request to Lauren P***, Director of Customer Service was forwarded to me for folland a responseA review of our records show that *** *** dos not own this property and he is not listed as a
tenant. Therefore, based on our confidentiality practice, we are unable to provide any information regarding this account. The owner of the property must contact DC Water's Customer Service Department by phone at ###-###-#### or provide a written letter of authorization to add *** *** as a third party tenantThank you for allowing DC Water to be of service to youBest Regards,
Kimberley A*** on behalf of Lauren P***
SrRevenue Analyst
Customer Service Department

September 9, 2014Dear *** ***:This is in response to your concern submitted to the Revdex.com (Revdex.com) regarding the duplicate payment made on the referenced accountAs we advised you on several occasions in July, we are unable to discuss the account with you
because your name is not listed on the accountOur policy regarding compliance as it relates to the privacy of a customer's information is strictly enforcedIt was suggested that you have the owner contact us to add your name to the account as a third party which would allow US to discuss your concernAs of this writing, we have not been contacted of received a request from the owner to add your name to the account.You will need to contact the owner regarding any refund that you feel you are entitled to receiveAs discussed in our e-mail to you on July 24, 2014, when credit balances remain, on the account the credit is automatically deducted from future billing.Thank you for taking the time to contact us and providing us with the opportunity to address your concern.Sincerely,
Edith L
Customer Service Manager

To Revdex.com (Revdex.com),RE: Complaint #***Your request to Lauren P***, Director of Customer Service was forwarded to me for folland a response.A review of our records show that *** *** dos not own this property and he is not listed as a tenant. Therefore, based
on our confidentiality practice, we are unable to provide any information regarding this account. The owner of the property must contact DC Water's Customer Service Department by phone at ###-###-#### or provide a written letter of authorization to add *** *** as a third party tenant.Thank you for allowing DC Water to be of service to you.Best Regards,Kimberley A*** on behalf of Lauren P***SrRevenue AnalystCustomer Service Department