Mr [redacted] , brought this to our attention months after his installation was already completeHis installation was complete on May 25, and he informed us of his gutter damage on 8/26/In reviewing the pictures taken before, during, and after installation there were no signs of gutter damageThe damage was not noted by the homeowner nor in any of our pictures but rather by a third party service company that was working on an unrelated matterNonetheless, when he informed our Company of the damage on 8/26/2015, we replied with an email on 8/28/that the matter was being reviewed internally and that within a "week or two" someone would be out at his property to view the damageWe scheduled a site technician to view his property on 9/11/and called Mr [redacted] twice, leaving a voice message each time informing him that we were coming out to his propertyOnce on the site, we took numerous pictures and were constantly harassed by Mr [redacted] and a roofing contractor that he had on siteNonetheless, our site technician did his job which was to take pictures and document the damage so that our company could correct any mistake we might have madeAlthough it did not seem like the issue was caused by our company because the bend was not protruding inward as would be caused by a ladder but rather outward as if someone stepped in the gutter (a practice any of our professionals would never do) we still have taken it upon ourselves to fix the issue and keep a happy customerWe informed Mr [redacted] , who has been very rude to our internal staff for no reason than to be a belligerent individual, about what our findings have detailed and that we would hire a licensed, bonded gutter company to come and replace the gutterThis matter is only weeks old at this point and we are handling it in a very professional mannerWe have informed Mr [redacted] of every step and action we have taken and are currently working on his issueWe anticipate having his gutter repaired or replaced as necessary within a few short weeks as the third party gutter company's schedule permitsMr [redacted] has always been quick to pull the proverbial trigger and did the same here when he filed a Revdex.com complaint without listening to our voice messages or reading our countless emailsNonetheless, this matter is being handled and there has been no issue with his production or functioning of his system, which is outperforming all expectations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been waiting over weeks now with many broken promises to come out and have the gutter fixedI was told that the company Solar Topps issued a Purchase order to would be out a couple of time and they never showed up or called to schedule an appointment.The gutters on my new home were installed in February and no one has been on my roof except Solar Topps since the new home was acceptedWhen I called Solar Topps to inform them about this problem they said that the owner was traveling overseas and would be back in weeks and that they would address it at that timeThis company has been difficult to deal with and will not listen when you try to explain things to them, they just talk right over you and not let you finish with you questions.I must say that their installation crew was very professional and hard working and answered many questions I had about the Solar Panels, they were quick and cleaned up after themselves before they leftWe are going on the week and still no new gutter despite the fact that Solar Topps said that it would be completed and that they issued a PO but I have yet to hear from any contractors
Regards,
*** ***
Mr. [redacted], brought this to our attention months after his installation was already complete. His installation was complete on May 25, 2015 and he informed us of his gutter damage on 8/26/2015. In reviewing the pictures taken before, during, and after installation there were no signs of gutter...
damage. The damage was not noted by the homeowner nor in any of our pictures but rather by a third party service company that was working on an unrelated matter. Nonetheless, when he informed our Company of the damage on 8/26/2015, we replied with an email on 8/28/2015 that the matter was being reviewed internally and that within a "week or two" someone would be out at his property to view the damage. We scheduled a site technician to view his property on 9/11/2015 and called Mr. [redacted] twice, leaving a voice message each time informing him that we were coming out to his property. Once on the site, we took numerous pictures and were constantly harassed by Mr. [redacted] and a roofing contractor that he had on site. Nonetheless, our site technician did his job which was to take pictures and document the damage so that our company could correct any mistake we might have made. Although it did not seem like the issue was caused by our company because the bend was not protruding inward as would be caused by a ladder but rather outward as if someone stepped in the gutter (a practice any of our professionals would never do) we still have taken it upon ourselves to fix the issue and keep a happy customer. We informed Mr. [redacted], who has been very rude to our internal staff for no reason than to be a belligerent individual, about what our findings have detailed and that we would hire a licensed, bonded gutter company to come and replace the gutter. This matter is only 2 weeks old at this point and we are handling it in a very professional manner. We have informed Mr. [redacted] of every step and action we have taken and are currently working on his issue. We anticipate having his gutter repaired or replaced as necessary within a few short weeks as the third party gutter company's schedule permits. Mr. [redacted] has always been quick to pull the proverbial trigger and did the same here when he filed a Revdex.com complaint without listening to our voice messages or reading our countless emails. Nonetheless, this matter is being handled and there has been no issue with his production or functioning of his system, which is outperforming all expectations.
This problem has been resolved. Please see attached email from Mr. [redacted]. As a Topps Member, we value Mr. [redacted] and have been servicing every one of his requests. The delay in communication was a result of the contractor that Mr. [redacted] recommended to us. But like we said, this issue has been resolved and there should not be a complaint filed. Our company has been nothing but hospitable and courteous to Mr. [redacted] - as we are with all of our customers.
Mr [redacted] , brought this to our attention months after his installation was already completeHis installation was complete on May 25, and he informed us of his gutter damage on 8/26/In reviewing the pictures taken before, during, and after installation there were no signs of gutter damageThe damage was not noted by the homeowner nor in any of our pictures but rather by a third party service company that was working on an unrelated matterNonetheless, when he informed our Company of the damage on 8/26/2015, we replied with an email on 8/28/that the matter was being reviewed internally and that within a "week or two" someone would be out at his property to view the damageWe scheduled a site technician to view his property on 9/11/and called Mr [redacted] twice, leaving a voice message each time informing him that we were coming out to his propertyOnce on the site, we took numerous pictures and were constantly harassed by Mr [redacted] and a roofing contractor that he had on siteNonetheless, our site technician did his job which was to take pictures and document the damage so that our company could correct any mistake we might have madeAlthough it did not seem like the issue was caused by our company because the bend was not protruding inward as would be caused by a ladder but rather outward as if someone stepped in the gutter (a practice any of our professionals would never do) we still have taken it upon ourselves to fix the issue and keep a happy customerWe informed Mr [redacted] , who has been very rude to our internal staff for no reason than to be a belligerent individual, about what our findings have detailed and that we would hire a licensed, bonded gutter company to come and replace the gutterThis matter is only weeks old at this point and we are handling it in a very professional mannerWe have informed Mr [redacted] of every step and action we have taken and are currently working on his issueWe anticipate having his gutter repaired or replaced as necessary within a few short weeks as the third party gutter company's schedule permitsMr [redacted] has always been quick to pull the proverbial trigger and did the same here when he filed a Revdex.com complaint without listening to our voice messages or reading our countless emailsNonetheless, this matter is being handled and there has been no issue with his production or functioning of his system, which is outperforming all expectations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been waiting over weeks now with many broken promises to come out and have the gutter fixedI was told that the company Solar Topps issued a Purchase order to would be out a couple of time and they never showed up or called to schedule an appointment.The gutters on my new home were installed in February and no one has been on my roof except Solar Topps since the new home was acceptedWhen I called Solar Topps to inform them about this problem they said that the owner was traveling overseas and would be back in weeks and that they would address it at that timeThis company has been difficult to deal with and will not listen when you try to explain things to them, they just talk right over you and not let you finish with you questions.I must say that their installation crew was very professional and hard working and answered many questions I had about the Solar Panels, they were quick and cleaned up after themselves before they leftWe are going on the week and still no new gutter despite the fact that Solar Topps said that it would be completed and that they issued a PO but I have yet to hear from any contractors
Regards,
*** ***
Mr. [redacted], brought this to our attention months after his installation was already complete. His installation was complete on May 25, 2015 and he informed us of his gutter damage on 8/26/2015. In reviewing the pictures taken before, during, and after installation there were no signs of gutter...
damage. The damage was not noted by the homeowner nor in any of our pictures but rather by a third party service company that was working on an unrelated matter. Nonetheless, when he informed our Company of the damage on 8/26/2015, we replied with an email on 8/28/2015 that the matter was being reviewed internally and that within a "week or two" someone would be out at his property to view the damage. We scheduled a site technician to view his property on 9/11/2015 and called Mr. [redacted] twice, leaving a voice message each time informing him that we were coming out to his property. Once on the site, we took numerous pictures and were constantly harassed by Mr. [redacted] and a roofing contractor that he had on site. Nonetheless, our site technician did his job which was to take pictures and document the damage so that our company could correct any mistake we might have made. Although it did not seem like the issue was caused by our company because the bend was not protruding inward as would be caused by a ladder but rather outward as if someone stepped in the gutter (a practice any of our professionals would never do) we still have taken it upon ourselves to fix the issue and keep a happy customer. We informed Mr. [redacted], who has been very rude to our internal staff for no reason than to be a belligerent individual, about what our findings have detailed and that we would hire a licensed, bonded gutter company to come and replace the gutter. This matter is only 2 weeks old at this point and we are handling it in a very professional manner. We have informed Mr. [redacted] of every step and action we have taken and are currently working on his issue. We anticipate having his gutter repaired or replaced as necessary within a few short weeks as the third party gutter company's schedule permits. Mr. [redacted] has always been quick to pull the proverbial trigger and did the same here when he filed a Revdex.com complaint without listening to our voice messages or reading our countless emails. Nonetheless, this matter is being handled and there has been no issue with his production or functioning of his system, which is outperforming all expectations.
This problem has been resolved. Please see attached email from Mr. [redacted]. As a Topps Member, we value Mr. [redacted] and have been servicing every one of his requests. The delay in communication was a result of the contractor that Mr. [redacted] recommended to us. But like we said, this issue has been resolved and there should not be a complaint filed. Our company has been nothing but hospitable and courteous to Mr. [redacted] - as we are with all of our customers.